Honda — Extreme delay

Address:

Thiruvananthapuram, Kerala

Extreme delay in service
My Honda Brio AT Has sent to repair after an accident (It is not a major accident). They told me that after insurance approval they want one week to arrange parts and one day to fix the parts so that I expect they will take maximum two weeks to repair my car. So after two weeks I called them then I was told that parts they order was wrong and they place the new order that will reach next week and once it receive next day they can deliver the vehicle. Therefore after one week again I called them, then I was told that the car has more damages so they want some more additional parts, that they placed order and expected to collect next week. At last they called for delivery, then i make sure time when can be convenient to come? and fix time at their convenience. At least when we reach there they telling another story that they order the parts according to parts no. but the delivery was wrongly sent which is not suitable. then i asked when you can get the parts and fix the parts, but he is not able to answer. now more than 1 and half months my car is in the garage for a minor repair.

Now, I have been waiting since last one month to get my car back. Like this service who will buy Honda cars in India? The dealer must track the reason why they cant give proper service, the answer is in capable/ experience people handling the matter. They cant access the damages in one time, since the parts are coming from very far. They customers cant expect good service from Honda.
Preethi Cleetus