[Resolved]  Honda — On 05th Oct `2013 - Booking of Honda Amaze – variant - EMT Diesel/On 12th Oct`2013 Up-gradation of Honda Amaze - variant to SMT Diesel

Address:

Mumbai City, Maharashtra

Monday, October 14, 2013
To,
The General Manager
Auto Hangar (India) Pvt. Ltd.
35, Saki Vihar Road,
Opp B.P.Petrol Pump
Off Chandivali, Andheri(E),
Mumbai

Dear Sir,
Ref: On 05th Oct `2013 - Booking of Honda Amaze – variant - EMT Diesel
On 12th Oct`2013 Up-gradation of Honda Amaze - variant to SMT Diesel.
On the 2nd Oct`2013, I met Mr. Latish who is very polite and prompt and understanding. I told him that I would like to book Honda Amaze Diesel EMT further made full payment on the 05th Oct`2013. The Booking was given on a condition that the insurance will be done by the customer.

On the 12th Oct`2013 and up-gradation request was given FROM EMT DTEC to SMT DTEC, as there was no possibility of installing a charging point. And if done from outside it would void electrical warranty as per Honda policy. Hence on the 12th Oct`2013 SMT DTHEC up-gradation request was processed. If you see in the above grid the Ex-showroom cost was already settled in full. What was pending was the Car registration amount in part.

Contd…2
2

However today, on the 14th afternoon, Mr. Latish was supposed to mail me the chassis and engine no. which confirms the car was allotted, hence now making the difference in variant payment could be made.
However to my shock, At 18.16 hrs, Mr.Latish sent me a sms stating that the Ex showroom cost has gone up by 10, 000/-. Nothing such was mentioned in the afternoon and I was assuming the invoicing and chassis no was already allotted.
When again I spoken to Latish he told me on the phone that he would talk to his team leader and try to extend the same price on EMT as it was earlier invoiced, so that means the amendment request to SMT was not done on the 12th Oct`2013 or was done on the 14th Oct`2013 evening. Later I learnt from latish that SMT request is not invoiced.
To my awareness I again repeat that on the 5th Oct`2013, the Ex showroom cost has been settled in full. Than on what basis, are you asking for revision in ex showroom cost? The team leader refused to come on the phone.
Should had M/s Auto Hangar had updated the client request o[censored]p-gradation of car variant from EMT DTHEC to
SMT DTHEC on the same day, and had invoiced it on Honda website then the price difference would have aroused.
I would further like you to furnish me with the following information
1) When was the variant up-gradation request processed?
2) Why was the chassis No. and engine no. of the car not mailed on the 14th Oct as per the conversation?
3) And on what basis you are demanding Rs. 10, 000/- as an ex show room price revision when the price is already paid and it is an up-gradation of the variant.
4) In-case o[censored]p-gradation or up sale of model Honda should not be charging revision in price

The above re-vision is not acceptable. Please find the solution by escalating it to Honda Car India if required.

Looking forward to hearing from you.
Thanking you,

Ajay Rath
Mb: +[protected]