[Resolved] Honda — SERVICE ISSUE

somsun7797

from Coimbatore, Tamil Nadu

Address:

Coimbatore, Tamil Nadu

The scooter is given for battery charge service in the last week of Aug.12. Serviceman expects full general checkup with oil change. I agreed. Now it is breakdown condition. No wheel movement but engine starts.The following are the reasons as far as I am concerned: 1. Lack of spaces ( all at one roof: scooter,Bike.Free service , Paid Service etc.) 2. Lack of Skilled personals (Limited Human resources) 3. Untrained personals are servicing 4. Service carried out by Teen age group personals 5.Service work is not perfect and complete. 6.Delayed in service with limited service personals. 7. Spares are Replaced without customers concern and not by genuine parts.Service provider is giving for Subcontract agent. Kindly look into this matter seriously and complete this work of this service issue. Otherwise, I have to proceed further for legally. Dealer Name : PRESSANA MOTORS(TN0200002), AVINASHI ROAD, COIMBATORE . I request kindly to take appropriate action against this service issue and get the work to be done in time. Thanking you, Regards, somasundaram Research and Development.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

littl97

from Piravam, Kerala

The Manager
Honda Motorcycle & Scooter India Pvt. Ltd.

Purchased Honda Activa on 10th Nov,2010 from Das Automobiles(Rajpur-Kolkata),a dealer and authorized Service center for Honda Motors.vehicle Registration number-WB22 2416,Registration Date-15th Nov,2010.

The vehicle met with an accident on 14th Feb,2011 & was sent for servicing on 16th Feb,2011 to Das Automobiles.The scooter is lying unserviced at Das Automobiles since then.They say that they are not able to service the scooter because o[censored]navailability of Right Crank Case.Have contacted Todi Honda which is another dealership of Honda they say that they have placed orders for the part round about 18th Feb at Gurgaon & Chennai but Honda Motors is not dispatching the part.Have also spoken to the Eastern Regional Office of Honda Motors at Alipore but that has not been fruitful either.Have written 5 e- mails to the company at the Honda Motors web site but have not got any response from the company yet.

Its a pathetic servicing provided by such a huge organization.I do request you to look in to the issue & get the same resolved at the earliest possible.

Yours Sincerely
Tanmoy Mitra

Coopemw

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