[Resolved]  Honda Shine — honda shine Vibrates

Yogesh S. Sanghvi

A – 401, Agrawal Apartments,

B/h. Madhur Hall,

100 Feet Road,

Satellite,

Ahmedabad – 380015


To,

The President,

Honda Motorcycle & Scooter India (Pvt) Ltd,

Plot: 1, Sector: 3, IMT Manesar,

Dist: Gurgaon

HARYANA – 122050

Sir,

Sub: Defective Motorcycle (Honda Shine)

I am sorry to inform you that the Honda-Shine Motorcycle that I purchased on 6th Feb, 2009 has been constantly giving me troubles from the very first day. All complaints made to the authorised service centres and workshops have failed to rectify the problem in my vehicle. I am going through a phase of severe mental, physical and financial exploitation due to this problem the details of which are given below.

Details of Motorcycle:



Model


: Honda Shine

Chassis No


: ME4JC366A98205859

Engine No


: JC36E9330148

Date of Purchase


: 6th Feb, 2009

Dealer


: UNIVERSAL HONDA

: Nehru Bridge Corner,

: Cama Hotel Road,

: Lal Darwaja,

: Ahmedabad

Invoice No.


: 08IN09815

Problem History: The motorcycle started vibrating from the very first day.

― On 10th Feb, 2009, I contacted the workshop o[censored]niversal Honda, Lal Darwaja, Ahmedabad and complained about the problem. The motorcycle was taken for repairs (Job Card: 025911)but the problem remained unsolved. The Service Manager assured me that the problem would get solved by the time of First Service

― On 18th Feb, 2009, I left the motorcycle for First Service at Universal Honda and also mentioned the problem of vibration. Even after the First Service, the problem remained unsolved. (Job card : 42443)

― On 15th April, 2009, I again left my motorcycle for Second Service (Job Card: 050072). At that time I again complained about the problem to the Service Manager – Mr Mitesh. Mr Mitesh assured me that he would personally pay attention to the service but the bike was returned to me in the same condition – with vibration problem. Adding insult to injury, the mileage of my bike also got reduced. I was already going through an ordeal of mental torture. The reduced mileage put me in additional financial torture.

― On 27th May, 2009, I again placed my bike at Universal Honda emphasising my existing problem of vibration and newly awarded problem of reduced mileage.(Job Card: 055311). This time also the bike was returned with the same illness – the vibrations continued and mileage lowered.

― On 26th June, 2009, I again placed my bike for Third Service at another workshop –PUNJAB HONDA situated at 18, 19 Rivera 30 Arcade, Nr.Prahladnagar Garden, 100 Ft. Road Satellite, Ahmedabad. Again I reminded them of the existing complaints. They returned my bike on 27th June, 2009 without any change in existing problems. Here too the problem was not solved.

― Finally, I took my bike to Universal Honda and persisted on getting the problem solved. Here I got the final shock from the Service Manager that I will have to live with the problem. He pointed out that the bike has Optimax Engine due to which the vibrations will continue and the service department will not be able to solve the problem.

Sir, Why the workshop(s) tortured me for more than 5 months wrongly assuring me that the problem will be put right? Does your esteemed company induct new technologies to create more problems? Why the Sales Department didn’t mention this problem initially when they convinced me to buy this particular model?

I am completely disappointed with the performance of this bike. I have been undergoing mental, physical and financial exploitation since the day I brought this new bike.

I have brought this problem to your notice with the last hope of getting the problem rectified. Expecting a favourable action on your part,

Yours truly,

(Yogesh S. Sanghvi)

i complained to Honda company online they also said that the design of honda shine is as per costumer feedback and suggestion.
i could not understand which costumer wants the bike to have a vibration in his bike.
the fault is of honda people and blaming on customer.

now i am just waiting for the reply from them and if no response of my full money refund then going ahead with consumer court.

I recently boutght a new Honda 750 cc motorcycle from Honer Honda in Salisbury Maryland. I noticed a bad vibration (hammering) in the cycle at speeds above 50 mph. I returned the cycle to the shop and the response was that the vibration was normal. The bike is unsafe at speeds above 55 and I hadly think that is normal. I complained to Honda Inc in California and they are simply stone walling. They want me to take the bike to another dealership for evaluaiton which of cousre will have the same conflict of interes as the first. Apparenlty Honda has a practice of refusing to acknowledge problems much less making adequate repairs. Fortunately in Maryland we have a lemon law and I have filed a complaint with the State Attorney General.

hi Yogesh,

Thanks for your comments.
i will also soon file case against honda.
meanwhile i am just gathering enough references to support my issue.
so that my point should be stand strong.

i suggest u if no refund of full money u also go for consumer case.

hoping for favourable result.

Regards,
Ashok
mob-[protected]

as i got vehicle Honda shine in Lakshmi Honda they wont do any service and give my vehicle .i take two service in shoe room both also they wont did int well now they telling want to open the engine and service i need to clear my problem in Honda my number [protected]

Hi i am sorry to say this " Lakshmi Honda Services is too worst " . Either free service or paid services they are taking minimum 3-4 days to deliver. There is no responsible answer or commitment. Every costumer said the same issue with Lakshmi Honda, Madurai. No body is happy with this, Only there interested to sell the bikes not to do more.

I gave my bike for first service and waited 3 days and finally gone there i seen they not even touched my bike.

The branch manager said 'It happens due to the demand of workers you recommend/provide us some workers '

Totally irresponsible things happening every day.

I hope Honda Higher officials look up this issue and they do't want to loose their costumers in madurai.

1) handle move is not proper 
2)  after my first servicing bike is generating very high sound and vibrating. 
3) I HAVE PURCHASED HONDA SHINE, date -30.01.10, I AM FACING THE PROBLEM OF 4-GEAR SHIFTING
4)  4 gear is very bad.
5) After my first servicing speed the bike is generating very high sound and vibrating. 
Pl. give me the reasons & remedies for this. 

Unavailability of orchid pearl white after booking

I have booked Honda city orchid pearl white from vision Honda Trichur Kerala by paying 51000 and they say that production stopped for this colour you may take taffeta white. Is the right way to deal with customers by giving fake promises