Honda Unicorn — Honda Bike Repairing and Servicing | |
Hi, I have a Honda Unicorn purchased in Apr 07 from Sterling Honda Chinchwad Pune Showroom. I personally feel the bike is mechanically best than any other in 150cc segment. The grip on road is good, whilst with low engine noise. But on this clean mirror there are few dark spots, I mean we customers are really sick of the service that Honda is providing. Let me highlight this in basically 2 issues (based on personal experieces). Firstly, whenever (including week days) the bike is given for servicing it takes at least 2 days for them to get it done. The only reason that the staff have with them is the heavy load of incoming vehicles. I would like to ask: Is there lack of mangagement by Honda/Service Center Is there lack of efficiency or Is there lack of resources The scenario depicts so... Secondly, I recently got repaired my Unicorn from Sterling Honda after an accident. The date for the bike delivery was after 15 days. I thought its because the bike has to undergo some inspection and other formalities. But to add more on this when I went to get the bike they said its still under process as the tank needs to be painted. I adjusted considering some genuine problems of the staff. The very next day I went there around 6 pm. The scene was not at all different. The tank was still getting painted (as the staff said ). Even the staff complained that they weren't at all happy as Honda is not providing them the exact volume of spare parts, required and asked for. I was not well still I waited there for 3 hours after completing the office to get my bike back travelling approx. 25 kms. Finally the 2 wheeler was handed over to me with some work still pending. Now I have to travel 20 kms again to get that done. Its really high time for the concerned authorities to take appropriate actions to resolve customer grieves. I believe HONDA should take their words back regarding Customer Delight. In a nutshell, I would say Honda's Service Delivery is good but Service Assurance is really poor! Pankhil Garg Was this information helpful? | |
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+91 11 3989 8918
D-126, TTC Industrial Area, MIDC Shiravane, Nerul,Thane-Belapur Road, Navi Mumbai, Maharashtra, India - 400706
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Honda is a reputed-class in automobile sector. Last year I purchased a Honda Unicorn from Sterling Honda Pimpri. I recently shifted to Baner. Wondering whether this low capacity service center would really provide same quality service as other do, I gave my bike at RAHUL AUTO SERVICE (think its owned by Pashankar Auto Pvt. Ltd.).
I checked my bike post-servicing at the centre itself. It seemed to be ok. But after 3-5 days I realised the servicing done, was not adequate. The mileage of the bike reduced even after the staff claimed that they have replaced the oil. I asked them to grease all the vechile parts and they did (as they say) but there is still friction noise.
Not sure why these things, weren't resolved. I certainly know that HONDA is best among 2 wheelers in India but I have clearly discovered that not all its authorised service centers deliver Quality Service!