[Resolved]  Hp — slavery like behavior of staff engaged in Kolkata service Centre

Address:

East Medinipur, West Bengal

Dear Sir/Madam,
Being aggrieved and severe disappointed with qualified dishearten, I Sri Partha Sarathi Patra, would like to disclose my discontentment regarding purchase of a defective Printer ( HP Photosmart C4688, Serial No.- CN05PH91WW, Product No.- Q8418D, which is under warranty, when I visit your authorized Service Centre, Redington India Ltd, P-89, CIT Road, Entally, Paddapukur , Kolkata – 700 014. Dated 25/10/2011, Equipment Service Request No. ININ[protected] and slavery like behavior of staff engaged in Kolkata service Centre Redington India Ltd, your authorized service provider.
When I facing the problem ( a error code C4EB8802 shown on the control panel when I power on the printer). I contacted your specialist technician Mr. S. Samuel through online ( whose activate ID[protected] dated 21/10/2011. He heard my problem and says it is a hardware problem. He checked the serial no. of that printer and he told me to visit the nearest Service Centre as because it is in warranty.

After that the dated 25/10/2011 I visit your service centre at Kolkata. When I visit your Service Centre there are a Security Guard who enlisted my name and where from I visit the Centre in his Register Book ( which serial No. is 29) and give me a token No. -8. After 1 hour a man look like a cheater in that printer. He receive my printer and entered the service room for checking the problem and he told me to wait in the waiting room for a few times. After 5 minutes he called me again and says its warranty is void. I ask him what and why the warranty is void. He says “You try to repair it by some one look like a technician).”
I told him, assure him that I did not try to repair the printer by some one as because it is in warranty.
Sir, I visit your service Centre and seen that they already busy to repair that printer which is out of warranty because they get a huge money to repair the printer. I think that when he checked my printer he pull out a parts from my printer and replace it that printer which is out of warranty and wherefrom he get huge money.

I the valued customer ( a world no. 1 famous company HP) serviced by your service provider with a nasty manner.
I visited your service Centre at Kolkata for swallow cold reception, like convict and I returned to my home with a view and come into a conclusion that HP Printer either a bad product or your Service Provider is a witch or Wizard.
I also known that a reputed product pasted a sticker “Warranty void if seal is broken”, but it was unknown to me when he received that printer why he not checked that seal in front of me. Do you assure me it is cheating Case or not ? Do you assure me your Service provider is not a Cheater ? Do you assure me a customer whose product is in warrany can checked and try to repair by some one ?

Painfully I write to inform you that I became astonished, such a reputed and with a great expectation of owing a world famous trouble free product did not satisfy at all. My choice of purchase any printer in future will shift from another branded Company and I shall have to inform my friend circles not to purchase HP product in henceforth.

However my experience in brief disclosed. Don’t mind and awaiting your early or prompt initiation in this regard.

Yours faithfully

Partha Sarathi Patra
At- Silampur, P.S- Egra, Sub- Egra
Dist- Purba Medinipur
West Bengal
Mobile : [protected], [protected]
Email : ms.[protected]@rediffmail.com