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HP Gas - delay in delivery of the lpg refill

 
102 Reviews
User
  rakesh kumar bansal
Iam a consumer of HP gas LPG with consumer number 607419 and the dealers name & tel no is New Sawhney Gas Delhi , tel no is 22526366.I had booked the gas on 27/11/07 on the general booking number 1716 and booking number was 23. I have yet to receive the delivery.
I am not ben able to contact the gas agency on the phone. Even the complaint number of HP 22408306 is also not responding.
Even after introducing very good system of booking the refill on 1716 and through internet, the end result is not satisfactory. We have to struggle in contacting the agency. It may pleas be reviwed and reasons may please be ascertained. Corrrective measues may please be taken to adress the grivances.
Complaint comments 101 Comments     Updated:
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Comments

 
Dear Sir,
I am the regular customer since 1996 of HP gas services providing by
you. I am facing very much difficulties till today in refilling of LPG
cylinders from our HP distributor in Nashik mentioned below. I am not
receiving LPG
cylinders after 15 days / 1 month from the date bookings.
Presently i have booked for refilling and distributor is
refusing to provide the cylinder.
I need your action at earliest please for smooth
functioning of HP servises in Panchvati area by the disrtibutor.

HP Distributor Name : M/s Kapil Gas, Malegaon Stand,
Panchavati, Nashik-422003
Maharashtra

Distributor Code : 95884-0
Distributor Phone No. : 0253-2511632

Thankig you,
Vyas Vishwanath R.
Consumer No.:- 305257
Mobile no.:- +91-9423969159
 
the service of hp is very worst where as in distributing lpg to consumers and is very perfect in black marketing the sylinders, and also in issuing multiple connections on the same by the dealers, thus hp is simply supporting the dealers but not the public.
 
i m booked as consumer no. 616600 with Gupta Brotheres katni, mp .i booked a refill on HD 18373 on 15/09/08 [] but have not been supplied gas even after more than one moths. their telephone 's r always busy .this is not the first time i have always been troubled by this gas agency .kindly find some permanent solution and arrange supply immediately my cell no is here
09827341018
i very serious problelm i live in combined middle class faily and daily food get from hotel is not possible form me.
and the one thing more the Q of gas agnecy is senseless no way to get a refffile from thjis hp gas Q.plz do me a fevour and i will jb glad to all my life and
 
reminder due to no response on complaints...

I Hariom Sonthalia, consumer no. 605534 had booked a L.P.G. gas cylinder on 8.9.2008. Of booking serial no. 2409.The distributor’s name is Inderraj Aggarwal, panagarh base, p.o arjunpur, Dist-burdwan[W.B.], DISTRIBUTOR CODE-960870, phone no. 03432512252. On further calling they did not receive any calls. The retailer, Mr. Agnimitra [mob. no. 09434743199] on being called, said that he won’t help me as he was out of station for some of his personal reason. On further request he said that he would help me with the dealer . After some times when I again called him, his mobile was switched off. All this happened on 4.10.2008.on the same day, the dealer said that bookings upto serial no. 2759 have been delivered. As we can observe, my booking no. 2409 had already passed. But no delivery had been made to me.when I asked him, he said that he DID NOT KNOW ANYTHING. Before the aforesaid booking, I had complained 3-4 times to the area sales officer [Mr. Agnimitra ] then only I got the delivery. I need the delivery as I have emergency and I am facing this problem regularly. The area sales officer doesn’t take any action on my complains. And please do reply to me only on 09332139953 or 03432525295 and not by email..the last delivery I got was on 18.7 2008.
now the question which arises is that how do I get this problem solved forever???????????
 
I am a long standing consumer of HP LPG cylinders. My cons. no is 612659 and the dealer is Bharti gas, Bibwewadi, pune. Since am a working woman, I have to book my refill on phone. Bharti phones are perpetually busy. If I visit the shop for booking the shop, inspite of the time being 9 a.m., it does not open till 9.30. The staff comes at their own sweet time after 10a.m. If asked for an an explanation one gets rude answer. Can anything be done? can I book my refill by bypassing Bharti whom I have no wish to contact again.
It is surprising that he dishes out this treatment to consumers in this market driven economy.
Hope to get a quick redressal from you.
Thank you
 
DEAR SIR,
I have facing the issue of not getting the HP Gas cylinder in time from last 1 year. I stay in hadapsar and never get the delivery in time. It takes min 15days to deliver.many time i got delivery through there employee without booking and complaint about less quantity of gas provided by u so he toled take it otherwise wait again 15 days, every time i have to take approx half cylender by m/s ekta gas agency, bhadauriya complex kanpur road lucknow up, i have already log a complaint about the same but from your side not any effective step taken my COMPLAINT ID 7203C DATED 02/10/2008, m/s ekta gas agency is the worst class service provider of HP in hadapsar, SINCE LAST THREE MONTH THEY ARE NOT PROVIDING GAS REFILING
Also they never weigh the cylinder rather they never carry the weighing machine with them.
My consumer number is 602755 at LUCKNOW UP, hadapsar. Contact me on: 09305 412 405
HPCL managers who claim themselves to be customer friendly, Please someone take serious actions against BLACK MARKETING OF GAS
N
User
K VINOD  
 

DELAY IN DELIVERY OF LPG REFILL - Hindustan Petroleum

My customer no. is 616132 and dealer code is 466230 (M/s. Rukmani Gas Agency, 10 / 1B, Maruthamalai Road, Kalveerampalayam Kovai (Cooimbatore). I booked for LPG Refill on 21.10.2008 and I was informed that LPG Refill will be delivered within a period of 10 to 12 days from the date of booking. However till date nothing is forthcoming from their end.This type of delay is a regaular feature here. For the last five days I am regularly trying to contact them over phone, but it is not even answered. THe phone Nos. provided by them are 0422 - 2425793 and 0422-2423141 and 09894559849. These nos. are provided by the dealer for use of the customers as a facility for making enquires. However it is brought to your kind notice that these phone nos. are never attended to or otherwsie it gives only a engaged tone. Hence it is kindly requested to do the needful in this matter. It is also a adivise to the concerned dealer that if they don't want to entertain their customers over these phone nos. it may better be informed to us so that we will never waste our time by making enquiries over phone in future.
 

delay in delivery and non issu of bill - H P LPG Domestic Cylinder

To
The Officer-in-Charge,
Customer Grievance Cell,
HP (Gas)Corporation Ltd.

Sir,
I am a consumer of HP GAS, My consumer No. is 636435 our Area Dealer is Manjunath Enterprises J P NAGAR II Phase BANGALORE- 78. I have booked gas on 04/11/2008, till today they have not delivered gas to me. When I ask them, they always told me that u book your complaint .i book my complaint on 05/11/08. when i ask about my complaint no.they did not give me my complaint no.and said i book your complaint go to your home your gas cylinder receive u tommarow but when i go to GO DOWN to take cylinder i did not receive gas cylinder and Again they are not issuing the receipt

Sir, please take some remedial action at your end urgently.

Thanking you.

Yours sincerly,
DESAI R G consumer No. is 636435
#004, Unnathi apartment
Brigade Millenium Road
24th Main J P NAGAR 5th pHASE BANGALORE-78
 
my consumer no is 605834, the agency is D K ENTERPRISES.
I HAVE BEEN CALLING THEM TO BOOK A CYLINDER BUT NO ONE IS PICKING THE PHONE, THERE ARE 3 NUMBERS BUT NO ONE IS ANSWERING THE CALLS.WE HAVE TO FACE THIS KIND OF HARASSMENT EVERY FEW MONTHS.IS THERE ANY RESPONSIBLE PERSON IN HINDUSTAN PETROLEUM WHO COULD LOOK INTO THIS MATTER? ITS A SHAME, A REPUTED NAME LIKE HINDUSTAN PETROLEUM IS RECRUITING THESE KIND OF IRRESPONSIBLE AGENCIES, WHO DONT LOOK INTO THEIR CUSTOMERS NEEDS.
FINALLY IF NOTHING IS DONE REGARDING OUR PROBLEM, WE WILL HAVE NO CHOICE, BUT APPROACH THE CNSUMER REDRESSAL FORUM.
 
I am the consumer of HP gas agency with consumer no515205 at Ashoka gas agency [ CODE 16007800 ], SUBASH NAGAR Jaipur. The supplies of refill cklynder is very poor from this dealer . Booking phone are always busy . One have to personaly go to dealer to book the clynder. I have booked refill clynder on 5-12-2008 . and till today Have not RECEIVED the supply of filled clynder .

All complaint go unacted. what to do?

i s minhas
 
Dear Sir,
I am really disappointed to the nature of service which provided by the 581870 Rahul Agencies BP Jangpura Extension New Delhi 110014.
I have been booking from the 10 days back and they are not delivering till now, so tell me what I am going to do
 
we r not getting gas cyliender at acurate time in your branch in yadgir dist gulbarga katnataka since a long time please check it and reply to me
N
User
skpolai  
 
We the Consumer of Aska town of Ganjam District, ORISSA under the agency of BALAJI GAS AGENCY, ASKA, GANJAM, ORISSA hereby facing the problem of issue of getting the HP Gas cylinder in time since last 1 year. BALAJI GAS AGENCY, ASKA, GANJAM, ORISSA is the worst class service provider of HP in ASKA, GANJAM rather they supplies Gas in time to the MAFIAs and BLACK MARKETERS .The said agency supplies gas to with higher charges (Rs.550/-) per cylinder when we barely required it. Kindly resolve the issue soon for the well being of general public those resides in ASKA.
REGARDS,
THE CONSUMER OF ASKA, GANJAM(BALAJI GAS AGENCY)

CC:- TO THE HONBLE GOVERNOR, ORISSA, THE CHIEF MINISTER, ORISSA, TO CHIEF VIGILENCE OFFICER, BERHMAPUR, GANJAM, TO DISTRICT COLLECTOR, GANJAM, ...
A
 
I have booked for HP LPG refil cylinder on my Gas Connection No.706113 at Panwar Gas Agency, Shop No.10, Sector 13, GDA Market, Raj Nagar, Ghaziabad about 15 days back, but I have not been able to get the cylinder refilled as yet. Please take up the matter with the concerned agency and instruct them to supply the same, as my last cylinder is going to finish any time.

Sushil Kumar Gupta,
B-44, Chander Nagar,
Ghaziabad
 
Why this happens offenly with Shivshanti Gas, Dhanakwadi?
May be
1) They do not have a proper computerised system, book manually, always they make the receipts manually
2) They are severely loaded more than their capacity
3) Priority of delivering the cylinders to the particular customers who are blessing them
 

Delay in delevary of LPG cylinder - pawar Gas Agency, Hindustan petroleum Ghaziabad

I have booked a cylinder for delevary on 10.01.09, but today is 20.01.09, till date i cannot get the cylinder.
they are not attending our phone calls,

connection No 610892
 
I am using services of Hindustan Petroleum from 2003, recently I got transferred from Mumbai to Kolkata. I handed over my two cylinders and Regulator to Lalit Agencies in Vashi Navi Mumbai, they gave me transfer letter and told me it will be done in any HP Gas agency in Kolkata. I handed over the documents to Sushma Gas and Gadget in CK market, Saltlake city Kolkata. Then they told me that we need to verify your credential through Internet, and after verification it will be done by tommorrow. Next day I called up, person picks the phone and told me call after 1:30 p.m. then I called up at 2 p.m. got the answer there was some problem in the Internet we have not done the verification yet, Please call tommorrow. Next day again I called up and person told me we are very busy call at around 1 p.m. I called up 1 p.m got the answer due to "Kolkata Band" we are facing scarcity of the staffs, so pls call tommorrow. I enquired from my friend and he told me tommorrow offices will closed. Then there will be sunday and republic day, it looks like transferring a GAS connection is a never ending story with Hindustan Petroleum.
 
I am the consumer of LPG connection wide no. 622782 of Pawar gas agency, Raj Nagar, Ghaziabad (U.P.) I had booked my refill on dt. 08.01.2009 but still i am waiting for delivery of my gas cylinder Every time I am getting reply "gas will be delivered within next two three days". I have finished second one also. Today they told me that refill is delivering today but not delivered.

Akhil Agarwal
11/239, II floor
Vasundhra.
Ghaziabad ( u.p.)
My contect no. 09818706686
 
Dear Sir,

I am the consumer of MAHALAXMI GAS SERVICE, (B-2, Geetanjali Tower, Near ESI Hospital, Ajmer Road, JAIPUR, my Consumer No.114276 . I had booked my refilling of LPG Cylinder on 19.01.2009, which was delivered on my residence on 02.02.2009. I am very surprised that inspite of reduction in refilling charges agency has send invoice Rs. 335.65. on contacting the said agency no response received . It is requested to please issue necessary directive to the agency for return of my excess amount immediately, or other wise I am free to take legal action through consumer court. Early action is anticipated.

92-A, Ram Nagar - F, Swage farm
Sodal, Jaipur (Raj.).
Mbl No. 9461474971
 

Delay in delivery - H P GAS SERVICE FEROZEPUR CANTT

dear sir
i am your customer from your gas service, ferozepur cantt(punjab). I went their office before 20 days and booked a delivery of celender but still i couldn't receive delivery.i wonder why so late your delivery.I think i should take another connection of another agency.
earliest response will be highly appreciable.
thanks
Jagdish prasad
Customer no.-513379

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    HP Gas - delay in delivery of the lpg refill