[Resolved]  Hp Gas — Booking gas beyond 25 days of delivery of previous Cylinder

Sir,

I have been having a HP gas connection in Gannavaram Gas Agency, Krishna Distrit, Andhara Pradesh for last many years. But every month I am facing lot of problems in booking for a gas cylinder on phone, Whenever we try to call them, usually phone does not ring or it was not answered by anybody. When I went to the office, my wife has to go for booking the gas leaving my two little kids at home alone. She is not comfortable to go and do this work.
HP Gas Company Phone No.s are[protected],[protected]

I also had gone to book the same several times, every time I found that the company ( HP Gas booking station) has kept the telephone in hold position or chating by the staff for longer period with other than custmers. I found that they have done it so that nobody could unable them call. They are making the people fools and they are totally failed to provide best services to the custemers.

They are booking the gas only after 25 to 30 days of previous gas delivery saying that the computers are accepting the booking only beyond 25-30 days after taking delivery of previous deliver of gas. But they are taking 7 - 20 days from the date of bookingsaying that the government has supplying the gas on 9 cylinder per holder @ Cylinder/ card holder.

I have not much knowledge about the provisions provided by the Government regarding gas. The compainy has not displayed any detailed information anout the intervels between booking to delivery/booking under Right to Information Act,2005.

I request to all of you and to HP Company please do something so that the mischief could not be continuing.