Dear Sir,
My child was admitted into a school which insisted on Children purchasing high end note books at a cost of $59, 000.00.When I as a parent objected, I was told that it was a school decision.The lap top in question is I understand one for commercial use.I was also told that the note book had a total warranty.
My child has discovered that there were some scratches on the lap top and there is a disconnect between the panel and the key board and I am told by HP service centre (Outsourced) that given that there is some physical damage to the panel, it will have to be replaced at my cost-being in the order of Rs 15000-20, 000.(the note book is barely 8 months old)
I was also told by the engineer that he would try and give me a phycal damage warranty and thus have it repaired under the new warranty.When questioned as to the fraud angle, I was told it is common practice.
I happen to be a chartered Accountant (albeit qualified in England and Wales) and respectfully suggested to him that I could not be a party to this sort of practice.
My greivance against HP is that they willfully sold highend computers to school children and that they should have ensured that the warranty suited the use .
I firmly beleive that these very knowledgable companies should ensure that they sell the best possible least expensive product to school children and not exploit them.
Incidently and Ironically, when in employment in north america i had to sign off on JVs on the reliability of HP as a partner for back office service centres that my large bank employer was setting up.
I, with my knowledge of HP given what I have had to suffer would be very reluctant to have them as a partner. Was this information helpful? | 
Beware of HP please parents who are not tech savy as you will pay 100% more than the cost of purchase in repairs.
In my child’s case the charge was Rs 19518/- for replacing a damaged display screen.
When I enquiring about the cost on the market I was told that it was Rs 8000/-
I wish to bring to this scam to the attention of all parents to ensure that they purchase low cost computers(prefabaly not HP-disregard their Ad displaying hardy laptops as it is a gimmick to lure you) and ensure that the warranty covers accidental damage.
Incidently on enquiring if HP gives you accidental warranty, I was told by Hewlett Packards Outsourcing agents SIMTECH Computronics Pvt Ltd that the cost would be rs 10, 000/ per annum.
In my case HP deliberately through their out source company SIMTECH Computronics Pvt Ltd took almost a month to diagnose and repair my sons laptop and the repair cost could have very easily purchased an excellent Toshiba, Lenovo or Acer computer.
I am attaching the invoice as proof to all parents. And strongly suggest that you get expert opinion before you touch an HP product
Simtech Computronics Pvt. Ltd.
Gala No. 3, 4, 5, A-Wing
Sagar Tech Plaza Quotation/Proforma Invoice
A.K.Road, Sakinaka Junction
Andheri (E), Mumbai - 400072 Quote No.: [protected]
[protected]
Email ID: [protected]@simtechcomp.com
MICHAEL MENEZES
PERSONAL
11, SEA PALACE, JUHU TARA ROAD, NEXT TO SEA
PRINCESS HOTEL
: 400049
Phone No.: [protected]
E Mail : [protected]@hotmail.com
Date
Call No.
Payment Terms
Model
Description
Serial No.
23-06-09
[protected]
100% Advance by Cash/DD
HP Compaq 6510b Base Model Notebook
PC
SGH7390D6B
Qty. Description Unit Price Total in Rs.
Labour Charges: 0 0
Parts to be Replaced:
Diplay Panel (Non Exchange[protected]
Adaptor (Non Exchange[protected]
Less : Discount on Part @ 20% 4365.60
Terms and Conditions:
1. Quotation is valid for 21days from the Quoted Date.
2. Your equipment will carry warranty for a period of 90 days for the repair carried out and
the parts replaced from the date of invoice.
3. If Parts used are exchange parts, defectives to be returned to HP.
4. Payment is 100% in advance by Cash/DD unless stipulated otherwise. The DD
should be in favour of Simtech Computronics Pvt. Ltd.
5. Authorisation by way of P.O. is required if quoted value is Rs.10, 000/- & above.
6. If the quoted parts are not in stock, it will take 2-3 weeks to get those parts from the Service Charges Sub Total 0
date of receipt of your written approval. Service Tax 10.30% 0
7. Please contact Service Centre for any query regarding this Quote Parts Sub Total 17462.40
8. Further quote may be issued during repair, if found any other parts are also required. Vat @ 4% 698.50
Tin# [protected]V Cst# [protected]C Service Tax# AAICS8186QST001
Total in Rs. 18160. 90
Accepted this quotation for Simtech Computronics Pvt. Ltd.
Authorised Representative's Name, Designation & Signature Authorised Signatory
Company Seal & Date
Regd. Office: 207, IInd Floor, Bajaj House, Nehru Place, New Delhi 110019