[Resolved] HP - Laptop - DV 6663 — DRIVER SOFTWARE MALFUNCTION

[Resolved] HP - Laptop - DV 6663 — DRIVER SOFTWARE MALFUNCTION

S SAURABH SANGHAI from Mumbai, Maharashtra

RECENTLY I INSTALLED A NEWER VERSION OF THE HP dv 6663 LAPTOP SOFTWARE AFTER BEING PROMPTED TO DO SO BY THE "HP-TOTAL CARE ADVISOR" SOFTWARE PROVIDED BY HP WITH THE LAPTOP SINCE THE INSTALLATION OF THE UPDATE - THE BLUE L.E.D. ON THE MOUSE TOUCH PAD (THE ONE THAT INDICATES THAT THE TOUCH PAD IS IN ACTIVE MODE AND WHICH TURNS RED IN COLOR ON LOCKING THE TOUCH PAD USING THE LOCK BUTTON ON THE TOP CENTER OF THE TOUCH PAD) HAS STOPPED GLOWING ALL MY ATTEMPTS TO MAKE THE L.E.D. GLOW BY TRYING VARIOUS SETTINGS -(LIKE SETTINGS OF THE TOUCH PAD IN THE CONTROL PANEL AND PERFORMING A SYSTEM RESTORE TO A RESTORATION POINT PRIOR TO THE INSTALLATION OF THE NEW DRIVER) HAVE PROVEN TO BE FUTILE! HOPE THAT HP COMES OUT WITH THE SOLUTION OF THIS PROBLEM SOON! Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Complainant5066771

from Delhi, Delhi

HP — LAptop Dv

hello sir,
i have a laptop dv2701 tu.I have a problem with my laptop.The problem associated with my graphics resolution..the inbuild hp games doesnt work with full screen mode..for this reason i give my laptop to my nearest authorised HP service centre at siliguri(rt outsourcing).They keep the laptop for many days..but still unable to solve my problem..
The HP case id is [protected].
I am an enggineering student i m facing a lot of problems regarding this...They just
told me to keep patience...they are trying...
BUt nine months past...Its under warranty period..When i buyed the laptop the game open in fullscreen mode but after 2 months the error occured..
So i request you if the problem wasnt be solved then please replace my laptop...Frankly saying, I have buyed HP laptop for there best service to the customer...But they are providing me the worst ...
Sp, please sir try to help me out from this problem...

THANKING YOu
Abhik dey
email_id=Abhik.[protected]@rediffmail.com