[Resolved]  HP Laptops — DAMAGE IN SCREEN

Dear sir,
i have laptop DV 2002tu series bearing serial number 2ce6310w23 which is comprehensively covered in the HP pack.The pack is just like a insurance for contengencies arising out o[censored]sage.that when on the last service i requestd them to change the dvd writer,hard disk and screen as they were malfunctioning.They changd dvd writer but the changed writer was without light scribe and corrupted hard disk was also changd but the screen remain unchangd inspite of fact that the panel was not closing perfectly their remaind a gap as they did not boltd the laptop properly.that on account of this fault the liquid inside the screen came out and it damaged internally.That their is no scratch on the screen itself.That my laptop is lying with the hp customer care centre A-200 okhla phase 1 and firstly they took the laptop to get it repaird and i was informed by mrs pratima desai working on behalf of HP Parts that my case ID [protected] IS under progress we have orderd the screen and the speakers as and when they will be recieved frm company it will be replaced into laptop under pack.but after 20 days whn i was informd to take my laptop.i got a rude shock that sir the speakers are replaced in the pack but the screen was left untouched.and they told me it is a physical damage and cant be covered in the pack for getting it done i have to spent 17000 rs ,i told them it is internal fault as thier is no physical injury on the screen but nothing was sorted out.i refusd to accept the laptop in that condition.that on account of not using the laptop i m not been able to acess my wireless internet for which i pay Rs 1200 pm to airtel,i am a member of jeevansaathi matrimonial for which i pay Rs 5000 to their services though the shaadi season is their and it is hampering me choosing my prospective bride matrimonial commitments besides their is loss of profeessional commitments for which the monetry loss can not be calculated.that i am entitled to Rs20,000 as damages for mental torture and agony besides other damages for which i m entitled.it is therefore prayd that my screen of laptop be replaced in the pack as only 2 mnths period. are left in the pack to finish


CASE ID[protected]
MARIAN SEWAK ADVOCATE
FLAT NO 48 NAVJAGRITI APARTMNTS
VASUNDHRA ENCLAVE DELHI 96
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