[Resolved]  HP Pavillion (DV6 - 2155TX) Laptop — delay in replacing the new laptop

Address:

West Medinipur, West Bengal

Sir,
With due respect I would like to inform you that I bought HP laptop (DV6-2155TX, SERIAL NUMBER--CNF0021KRP,and PRODUCT NUMBER---WK934PA#ACJ,intel i3) from GOYAL INFOTECH,purigate,IIT kharagpur,west bengal on 16th February 2010.
But within 2 weeks of its purchase it began to show numerous problems like daily freezing/hanging,charging problems,neither it could identify LAN network.The Laptop was submitted to nearest HP service centre for identifying the problem.The necessary TOA was done and it was said that there would be a laptop replacement because it had irrepairable fault in it but still now nothing has been done.It has been 3 months still now nothing has been done or said.As a student I am facing difficulties with my academics because of absence of my laptop.
It was promised to be checked,replaced and delivered within a month but 2 months have passed by and now its end of May still now no necessary step has been taken.
I am greatly disappointed by the service and the unexpected delay caused by the HP service centre.Its my earnest request to you is to look into
the matter and consider my problem and take fast necessary action.I think I wont be disappointed this time.
Thanking you.

Yours faithfully,
DEBJYOTI BESRA,
MEGHNAD SAHA HALL OF RESIDENCE,
IIT KHARAGPUR-721302,
[protected]