[Resolved] HP Printer — service center | |
Unfortunately I bought a HP all in one series 2 years back with out knowing that the service center for HP products in my place is Redington. My model number is 2110 and the printer got some problems 6 months back and gave to my nearest service center which is 72 km away from my home town. My luck the printer was repaired and they charged me INR 1800. Now the same problem comes at times occasionally it prints and shows some error messages one of the message was to install the printer cartridge properly so i tried removing the black cartridge but it got stuck when i tried to pull out a small 'Y' like plastic part came out and my printer stopped permanently. My reseller told me we will go to the service center directly and get it corrected. But alas when i went there the people sitting at Calicut redington office behaved like i have committed a crime. They does know the basic of dealing with the customer, moreover they didnt contact me since a week regarding the quotation for this repair. When i told my friends at Calicut about this they told me they have stopped buying HP printers for the past one year only because the service center is REDINGTON. Now its clear from the behavior of the Redington staff that i have done a terrible crime of Buying a HP printer. The only thing i am not exchanging the printer is i have stock of two ink sets. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 26 Comments | |
Comments
Dear friend Sreesanth
First you undersatnd what is redington and what is HP.Redington is the Authorised Service Provider for the warranty products.Without redington your our of warranty unit will be a DUMMY UNIT.becase HP is not directly supporting any out of warranty products.I am dealer at calicut and giving my 90% HP products to them for service.They are charging reasonable amount only.I can't believe they were chrged Rs.1800/- for this inkjet printer.Can you please share me the invoice copy which received from Redington.And you clearly mentined in your mail the unit is physically damaged.Who will provide the support for the breakage units??????
And you mentioned the attitude of the Redington Staff.I never felt like this...may be issue form your side or redington side.I DONT KNOW THAT.
As a delaer i am getting proper support from them and to be frank I am depending Redington, Calicut for my warranty customers as well as as out of warranty customers.And you believe or not, Redington is the warranty providers for number one brands like, HP, COMPAQ, LENOVO, IBM, APPLE and Motorola.
Dear friend, if the attitide and support is very bad, How they are maintaing this much of products and this much of customers?????
Before blaming somebody, try to be PERFECT
Thank You
Rajeev
Calicut
First you undersatnd what is redington and what is HP.Redington is the Authorised Service Provider for the warranty products.Without redington your our of warranty unit will be a DUMMY UNIT.becase HP is not directly supporting any out of warranty products.I am dealer at calicut and giving my 90% HP products to them for service.They are charging reasonable amount only.I can't believe they were chrged Rs.1800/- for this inkjet printer.Can you please share me the invoice copy which received from Redington.And you clearly mentined in your mail the unit is physically damaged.Who will provide the support for the breakage units??????
And you mentioned the attitude of the Redington Staff.I never felt like this...may be issue form your side or redington side.I DONT KNOW THAT.
As a delaer i am getting proper support from them and to be frank I am depending Redington, Calicut for my warranty customers as well as as out of warranty customers.And you believe or not, Redington is the warranty providers for number one brands like, HP, COMPAQ, LENOVO, IBM, APPLE and Motorola.
Dear friend, if the attitide and support is very bad, How they are maintaing this much of products and this much of customers?????
Before blaming somebody, try to be PERFECT
Thank You
Rajeev
Calicut
Dear Rajeev
your comments is 100% right.because i have good relation ship with Redington, Calicut since last 3-4 years.Normally all the employees are very much helpful for my warranty and out of warranty products.Normally they are charging a reasonable amount for the service also.In my experience they are doing good business and keeping good customer relation also.But in the service sector 100% customer satisfation is not possible eventhough they are maintaining above 90%.
Mr.sreesanth, You go and buy a Canon printer and contact the Canon support center for any service related issue and compare with Redington Service.Then you can understand Redington is much much better than other company.
Last month i sold around 60 PCs(Presario PC) only because of the Redington Support.
Baijeesh
your comments is 100% right.because i have good relation ship with Redington, Calicut since last 3-4 years.Normally all the employees are very much helpful for my warranty and out of warranty products.Normally they are charging a reasonable amount for the service also.In my experience they are doing good business and keeping good customer relation also.But in the service sector 100% customer satisfation is not possible eventhough they are maintaining above 90%.
Mr.sreesanth, You go and buy a Canon printer and contact the Canon support center for any service related issue and compare with Redington Service.Then you can understand Redington is much much better than other company.
Last month i sold around 60 PCs(Presario PC) only because of the Redington Support.
Baijeesh
Dear All
I am working in abroad and believing "No such attitude happened from Redington".Because i have good relationship with Redington, Qatar.I believe, Redington having a strong department exclusive for training to thier staff.
Wark Regards
S.Nath
I am working in abroad and believing "No such attitude happened from Redington".Because i have good relationship with Redington, Qatar.I believe, Redington having a strong department exclusive for training to thier staff.
Wark Regards
S.Nath
Sir/ Madam
I want to get address of hp 4255 printer repair in jaipur rajsthan india please send me address of service center at jaipur
I want to get address of hp 4255 printer repair in jaipur rajsthan india please send me address of service center at jaipur
Dear Sir,
I am sending the number of HP printer service center (with detail of printer) from where we have not get any positive or good response till now from last 4 month. We have impliment a common service center at Jharkhand & Bihar, so we purchage only HP printer (C4288) in bulk countity (600). Due to which 20 HP printers are bad condition here. Please give any solution of this problem. I am sending the detail below.
1: Banglore customer support [protected]
2: Ranchi Service Center [protected]
3: Bhagalpur Service Center [protected]
Printer Detail...
Carrige belt prob. MY797KQ2CF
check ink MY78RJQ1B6
Carrige jam MY78RJQ1BC
carrige block MY78SJNQ7S
Paper jam MY796KQ3GW
no print MY78RJQ1BX
Paper jam MY797KQ26F
Power problem MY7BSJNQJS
Logic card dead MY78SJN04D
Printing problem MY797KQ3K3
Paper jam MY7BRJQ188
Carrige jam MY78RJQ18Q
Cartirege not detected MY78RJNQYT
Cartirege not detected MY797KQ208
No signal MY78SJNQ55
Carriage not moving MY79KQ2MB
Cartirege not detected MY78RJQ198
Paper jam MY78RJQ1BS
Power problem MY78RJQ192
Paper jam MY78RJNQVW
Regard
S. Pandit
I am sending the number of HP printer service center (with detail of printer) from where we have not get any positive or good response till now from last 4 month. We have impliment a common service center at Jharkhand & Bihar, so we purchage only HP printer (C4288) in bulk countity (600). Due to which 20 HP printers are bad condition here. Please give any solution of this problem. I am sending the detail below.
1: Banglore customer support [protected]
2: Ranchi Service Center [protected]
3: Bhagalpur Service Center [protected]
Printer Detail...
Carrige belt prob. MY797KQ2CF
check ink MY78RJQ1B6
Carrige jam MY78RJQ1BC
carrige block MY78SJNQ7S
Paper jam MY796KQ3GW
no print MY78RJQ1BX
Paper jam MY797KQ26F
Power problem MY7BSJNQJS
Logic card dead MY78SJN04D
Printing problem MY797KQ3K3
Paper jam MY7BRJQ188
Carrige jam MY78RJQ18Q
Cartirege not detected MY78RJNQYT
Cartirege not detected MY797KQ208
No signal MY78SJNQ55
Carriage not moving MY79KQ2MB
Cartirege not detected MY78RJQ198
Paper jam MY78RJQ1BS
Power problem MY78RJQ192
Paper jam MY78RJNQVW
Regard
S. Pandit
Respected Sir/Mam,
My self Mridul Upadhyay From Nagaur Network Plus Sansthan Nagaur, Sir/Mam I have a Cannon MX-308 Printer and I have some problem in it. So plz Tell me about ur service centre at nearest city from Nagaur Rajasthan ... and Plz tell me ur contanct no. who solve my problem...
With great regards
Mridul upadhyay
+91-[protected]
Plz call me to solve my problem...
Thanks...
My self Mridul Upadhyay From Nagaur Network Plus Sansthan Nagaur, Sir/Mam I have a Cannon MX-308 Printer and I have some problem in it. So plz Tell me about ur service centre at nearest city from Nagaur Rajasthan ... and Plz tell me ur contanct no. who solve my problem...
With great regards
Mridul upadhyay
+91-[protected]
Plz call me to solve my problem...
Thanks...
Res.Sir,
Colour Laserjet 2600n Printer
REF: REF # MRTS23593983
H401 - W6112
PO# P294903
Sir 2600n Printer Problem: Printer stoped after Output of 50-100 paper, and next printer driver
load in cpu working is ok...is problem ? Pl. immediately reponse.
Address : RAO MPPKVV Co, Ltd.
Satai road near of MPEB Coloney
Chhtarpur (M.P.) 471 001 Mob. [protected]
Colour Laserjet 2600n Printer
REF: REF # MRTS23593983
H401 - W6112
PO# P294903
Sir 2600n Printer Problem: Printer stoped after Output of 50-100 paper, and next printer driver
load in cpu working is ok...is problem ? Pl. immediately reponse.
Address : RAO MPPKVV Co, Ltd.
Satai road near of MPEB Coloney
Chhtarpur (M.P.) 471 001 Mob. [protected]
logic card problem of my all in one psc 1410 printer
sir,
At our office Printer HP1280 is there but A3 size paper not taking print at all, i tried many times even though. please give suggetion to clarify.
regards
Malleswarrao
At our office Printer HP1280 is there but A3 size paper not taking print at all, i tried many times even though. please give suggetion to clarify.
regards
Malleswarrao
sir,
At our office Printer HP1280 is there but A3 size paper not taking print at all, i tried many times even though. please give suggetion to clarify.
regards
Malleswarrao
At our office Printer HP1280 is there but A3 size paper not taking print at all, i tried many times even though. please give suggetion to clarify.
regards
Malleswarrao
Sir, Please infor me HP Printer : HP Deskjet 1280 Serial No CN63L8511X Service Center .
HP Support & Service is really worse. We are hanging up with HP support for more than a month and till now we have not got any support. HP is saying that post warranty support is not provided. The only suggestion that we got from HP is to buy a new HP printer at 30% discount. Does HP means to say that their customer needs to buy a new printer every year ? Why don't HP Sales team update their customer with this post warranty support norms while selling their printer. If they do it, people will automatically stop buying printer from them.
We got our black&white and Colour cartridges replaced somewhere in the mid of October'2009. Upon replacement, printer is not working. The cartridge dealer says that printer has some problem. However, he could not reply to our question on how it was working earlier. We called up HP support and briefed them about the problem. They are simply saying they could not help and they are asking us to carry the printer to their service center even for checking it up. Even for normal DVD players at our home, the service guys come home and do the checking & minor repair work. If there is any major problem, they ask our permission to take it to the service center and get it repaired there. They may charge a fee of Rs.100 to Rs.250 for onside support outside warranty period.
We have logged support calls and have repeatedly followed up the support calls at the Chennai level, Indian regional level, Asia region level and as well as at global level. Everybody keep throwing the ball on the other persons court and are not helping us to get the problem solved. We are not happy with HPs policy of advising the customer to buy a new printer after warranty expiry or asking them to carry the heavy printer to their service center by themselves. Why not HP provide post warranty support in the same manner as how the other electronic gadget support & service is provided?
We got our black&white and Colour cartridges replaced somewhere in the mid of October'2009. Upon replacement, printer is not working. The cartridge dealer says that printer has some problem. However, he could not reply to our question on how it was working earlier. We called up HP support and briefed them about the problem. They are simply saying they could not help and they are asking us to carry the printer to their service center even for checking it up. Even for normal DVD players at our home, the service guys come home and do the checking & minor repair work. If there is any major problem, they ask our permission to take it to the service center and get it repaired there. They may charge a fee of Rs.100 to Rs.250 for onside support outside warranty period.
We have logged support calls and have repeatedly followed up the support calls at the Chennai level, Indian regional level, Asia region level and as well as at global level. Everybody keep throwing the ball on the other persons court and are not helping us to get the problem solved. We are not happy with HPs policy of advising the customer to buy a new printer after warranty expiry or asking them to carry the heavy printer to their service center by themselves. Why not HP provide post warranty support in the same manner as how the other electronic gadget support & service is provided?
H.P. ALL IN ONE 1410 PRINTER CARTRIDGE — NOT PROPERLY WORKING CARTAGE
I HAVE PURCHAGE A 22No. CARTAGE OF 1410 PRINTER. BUT 1ST DAY CARTAGE NOT WORKING. PLEASE TELL ME WHAT STEP NOW PROCEED? Dear Friend pls. sale out as loose part from this printer.you will get more than cost.
i need old printer
i need old printer
my hp office jet printer model 6500 become faulty please send service engineer for repair date of purchase jan 2010
my hp office jet printer model 6500 become faulty please send service engineer for repair date of purchase jan 2010
Dear Sir,
My Hp lap top charger is doing problem.I am in Doha know.Please tell me the actual location of redington for change my charger from redigton.
My Hp lap top charger is doing problem.I am in Doha know.Please tell me the actual location of redington for change my charger from redigton.
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