HSBC Bank India — Cash drawn dispute from ATM machine

Address:

Bangalore, Karnataka

Hello Sir,
I have requested in ATM machine to draw the cash of `1500-/ at the end of transaction(Kotak Mahindra bank ATM Gokul 1st stage on 16 Apr 2011 15:25), I have received cash of `1100-/(`100*6+`500*1), whereas I have received the receipt of `1500/- for cash drawn. I have used the Kotak Bank ATM. Immediately I have given call to kotak bank customer care about this from the phone kept inside the ATM, they have told me that you have to contact your bank(HSBC bank). After that I have logged the complain to HSBC bank(Complain Number [protected] ). I have not received any positive response from HSBC bank. On the other hand they have put a fine of `225/- for fake complain. When I have asked them how you have verified that how much amount I have received they said that we have asked Kotak bank about the log, and that log says that you have requested for `1500/- but that log does not talk about the cash dispensed from the ATM. And they have closed my complain without doing further investigation. I have visited the HSBC Bank MG road branch on 28 Apr 2011 they said that they are re opening my complain and they will update me soon. Very next day that is on 29 Apr 2011 again they have closed my complain without further investigation.

Regards,
Amit
[protected]
amit.[protected]@gmail.com