[Resolved]  Hul Pureit — water filtration stop

Address:

Ahmedabad, Gujarat

i have purchased hll pure it on 10th dec10 from paradise mark con pvt ltd and within a 3 month we have found the problem in purifier only after using almost 500 ltr while as per the saler personal Mr Nitin has commited that we have to replace ONLY FILTER AFTER 1500 consumption of water.
when we found that the machine is not functioning, i called Mr nitin on 6th april regarding our complain, no action seems to be taken from his side. he came to our home on 13th and we explained our problem to him, he has given us promise tht he will come with lifetime kit within 24 hours and solve our problem. we also logged our complain to customer care on 13th apr10 but till date this complain is not attended by the company !!!
then we re-complain it to the customer care on 28th of april and the person has visited my home and asked us to replace whole kit and will be charge Rs.580.
i have paid this amount even after i have not used the said quantity of water but the problem persists as it is and nobody is getting satisfactory answer.

when we tried to contact Mr Nitin (sales person based at ahmedabad) on his cell no but even after bunch of wrong commitments, we have not found any satisfactory answers and any actions seems to be taken from his side
finally i got the reference of Mr BHAGWAN as we came to know that he is the territory sales officer and will definately help us but very afraid to said you that the answers and commitments given by him was totally fake and one can not expect from the well known companys like HLL employee.
i have all the documentary details and proof tht how many time i have contacted all those careless employee and what the wrong commitment they have given
no body can assume that why this kind of such a nonsense and fake commitment given by the companys employee.
i think that company has to re-think about this type of careless employees and service staff as it creates wrong impression of the company
please help us as we are suffering a lot and till date the machine is not working.......pls help

NISHITH VADODARIYA
C/2, JAGDAMBA FLATS
OPP CHINTAN HOSPITAL
JIVRAJPARK
AHMEDABAD-51
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