[Resolved] Hul Pureit — WORST CUSTOMER SERVICE | |||
I BOUGHT A PUREIT WATER PURIFIER LAST YEAR. WITHIN A YEAR THE BATTER KIT IS UNUSUABLE. I ORDERED FOR TWO BATTERY KITS LAST SATURDAY I.E. ON 10.07.2010. EVERY TIME I HAVE BEEN CALLING THEIR TOLL FREE NO. BUT THEY JUST PROMISE TO SEND THEIR SERVICE ENGINEERS WITHIN 48 HOURS BUT THEY DON'T TURN UP AT ALL. THEY HAVE FAILED TO CALL ON ME SO FAR. THEY PLAY THE TRICK OF SENDING SMSs AND ASK FOR THE FEEDBACK ABOUT THE SERVICE ENGINEER'S VISIT. THEY EVEN CALL ON MY MOBILE AND ENQUIRE AS TO HOW THE PURIFIER IS WORKING WHEN, IN THE FIRST PLACE, THEY HAVE NOT SO FAR TURNED UP TO REPLACE THE BATTERY KIT. I HAVE BEEN BUYING WATER CANS AND SPENDING MONEY OVER PURCHASING WATER FROM THE MARKET. I HAVE A FEELING THAT THE PEOPLE AT THE CUSTOMER SERVICE CENTRE OF PUREFIT HELPLINE ARE WORKING AGAINST THE COMPANY I.E. HINDUSTAN LEVER LTD. SO AS THE SEE THAT PUREIT LOOSES ITS DEMAND IN THE MARKET. CAN SOMEBODY REDRESS MY GRIEVANCE AT THE EARLIEST LEST I WILL BE FORCED TO THROW AWAY TWO UNITS OF PUREIT I BOUGHT AND GO IN FOR SOME OTHER PURIFIER WHICH GIVES CUSTOMER SATISFACTION, DURABILITY OF BATTERY.AND BEST AFTER SALES SERVICE. SHEELA CHRISTINA A Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jul 19, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. jerusalemThis is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |||
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
HUL Pureit — Worst Customer care service
As my query was, one of part has been lost during the relocation within the city, I need to know which part has been exactly missed out. So that I can order the same to start my PUREIT system.I called up the customer care guys 5 times and describe the same. They told me their executive is going to visit my home (Below is my mailing Address), but nobody came till date to resolve the issue. I even received as SMS from TD-pureit saying.
“Dear Customer your Complaint No: C[protected] has been attended. Please give your feedback as “SER 1 “if satisfied else “SER 0 “i[censored]nsatisfied to [protected]. Team Pureit”
SMS says they already attended the said request. This is totally unacceptable.
Please look into this at the earliest.
My registered Mobile No in Pureit to track my record: [protected]
Worst Service of the HLL Pureit Water Filter after Sales.