[Resolved] Hul Pureit — Defective Unit and Water Leakage | |
I had purchase PureIT on 25th July 2009 evening 7 p.m. On next day morning i had found the problem of leakage. I had complaint for the problem and told the sales man to replace the unit. But the sales person open the unit and tight the Polisher cap and fix the unit. After that the leakage problem solved but other problem found about Fitting of the Transperent Water storage unit. It is not fit properly. I had complaint daily to change the unit or solve the problem. But no one can handle the problem. Only get message that we had not time because of net Complaint. I want replacement of against these unit. Other wise i am complaint in consumer forum against the HLL. I had Complaint daily to Sales manager Mr. Johnson but it not solved till date Was this information helpful? | |
Complaint marked as Resolved
Verified Support Jul 12, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. VENKATARAMANThis is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |
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+91 92 3050 0500 [PureIt]
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
HUL Pureit — LEAKAGE OF WATER
I have a pureit supplied by HLL. Recently on Monday i.e. on 5.7.2010, i noticed leakage of water from the bottom most unit of the pureit. On 6.7.2010, a complaint was made to the customer care number and it was assured by the call centre executive that their technician would visit within 24 hours to rectify the problem and that we were required to pay Rs.50/- which was agreed to. On 7.7.2010, a person did visit our house to see the problem. On checking the unit, he said that a washer is required to be changed and that the same is not readily available with him. He assured that he would come the next day to replace the same. On 8.7.2010, to our dismay, the person did not visit. So on 8.7.2010, another complaint was made to the customer care. The call centre executive taken another complaint and assured that their technician would come and solve the problem within 24 hours. But no one turned up on 9.7.2010. Again today i.e. on 10.7.2010 I contacted the customer care and my call was attended by one Mr.syed. He again said that he has taken the complaint and within Monday i.e. 12.7.10 evening their technician would come. For replacement of a small washer that too after having complaint about the leakage, the company is taking a time of about one week. With the way their technical service as mentioned above, I am afraid whether on Monday they would come or not.Can the Forum initiate some stern action against the company.
THANKS
VENKATARAMAN