[Resolved]  Hul Pureit — No Service

HLL Pure it — No service

Dear Sir / Madam,



For the last five day i.e from 10/04/2010 I am calling customer care and requested too kindly attended my complain for my puerit which is having a problem. I have recently replaced the filter kit on 1st of April and know the water tastes bitter and it smells like chlorine.

The call Center service is also very very poor as to contact you on phone it takes 45min to 1hrs to stay on line to speak to your executive and register the complain who is going to pay our phone bill.

On top when a complaint is been booked the next day i get a SMS saying Dear Customer your complaint No.C[protected] has been attended. Please give your feed back as 'SER 1"if satisfied als "SER 0 "i[censored]nsatisfied to [protected]. Team Puerit. How do I expect this type of service from they side as the complain has not been attended.

My complain No. are Details
1.[protected].
2.[protected].

Till date no service person has attended complain and no call are been made by they service dept as to know the address or what is the complain.

And after the complain is been raised after one or two days I receive a sms saying Dear Customer your complaint No.C[protected] has been attended. Please give your feed back as 'SER 1"if satisfied als "SER 0 "i[censored]nsatisfied to [protected]. Team Puerit.

I have also writen a mail to them on they mail id i.e [protected]@unilever.com on 14/04/2010 time 5.03pm but till date i have not received any replay.

If there are no service provied they should stop selling the product in market.


Babu R Patil
H.No. 711/24(1) 2nd Floor,
C.P. Manor Bldg,
Green Hill Society,
Porvorim Bardez Goa.
Res Ph[protected]
Mob: [protected].
Email: [protected]@yahoo.co.in,

Dear abhishek

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr. Babu Patil,

This is in continuation to our conversation and the concerns mentioned in your blog dated 23rd Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you

Our Service personnel had visited you on 28th Apr 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

HUL's Pureit — No service

Hello,

I have a Pure -IT water purifier since 2-3 years. Till date the company has given me good response for replacing battery and other problems. But recently I am facing lot of problems and I am not happy with the serivce.. The tap of my water purifier is broken and I need to get it replaired or replaced. Its been more than one week that I am calling the customer care and complaining for the same. It has become impossible for us to drink water from the purifier. Also the rains have started and I dont want my family members to fall sick because of the bad service of Pure It.(HUL). It is appreciated that HUL does good amount of social service but at the same time it needs to take care of its customers.Thanks.
Phne no [protected].

Dear Sir/Madam,

Greetings from Pureit.

This is in response to your mail regarding tap replacement.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service person visited your place and replaced the Tap, trust the replacement has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us @ pureit.[protected]@unilever.com or call up the helpline @[protected] or[protected] for further queries.

Rest assured of continued support always.

Regards
Pureit Team