[Resolved]  Hyundai Eon Car — DAMAGE DURING FIRST SERVICE BY WORKSHOP

Address:

Sirsa, Haryana

regarding misconduct & damage to vehicle during first service

Respected sir/madam,
The day I purchased Hyundai car, I felt proud to be having vehicle of multinational brand, but after visiting your service center. RAJA HYUNDAI, SIRSA, STATE HARYANA. I feel ashamed & harassed THAT INSTEAD OF THIS CAR I WOULD HAVE PURCHASED CAR FROM MARUTI SUZUKI as they give more importance, CARE & respect to their customer & provide best service in the world.
Sir I took my new EON car bearing regd. No. HR25D 0401, for its first service & Teflon coating to service center ie. RAJA HYUNDAI, DABWALI ROAD, SIRSA( HARYANA) ON DATED 08/06/2013.I INSPECTED MYSELF FULLY MY CAR FOR ANY DENT OR SCRATCH BEFORE SENDING IT FOR SERVICE & IT WEAS TOTALLY OK BEFORE WSHING. At starting itself we didn’t get good response from anyone & later on when car was washed & was sent for Teflon coating there was a dent on the bonnet of the car made by anyone in the workshop. And regarding this when I told to workshop manager MR. RAJESH KUMAR that my car was not having even a single scratch/dent before washing, instead of listening customer he started blaming me that it was already, & if at all there is anything like this then it s the responsibilility of the workshop to inform the customer before service & notify that in job sheet & I WAS TOTALLY HARRASED & ignored BY ALL THE SENIOR PERSONS IN WORKSOP ESPECIALLY BY BAD ATTITUDE OF MR. RAJESH KUMAR (WM).
I MADE A COMPLAINT ON TOLL FREE NO BEARING COMPLAINT NO.[protected] & WHEN I DEMANDED FOR OUTPASS workshop manager MR. RAJESH KUMAR DENIED TO GIVE ME CAR UNTIL I SIGN ON JOB SHEET FOR SATISFACTORY WORK.
But I signed on job sheet after writing as NOT SATISFIED.
Even I demanded for customer feedback form but they refused to provide.
I DON’T WANT TO GO FOR REPAINT AS YOU ALSO KNOW VERY WELL THAT IT REDUCES RESALE VALUE & MOREOVER IF YOU CARE FOR A THING AND IF SOMONE DAMAGES THAT THEN THAT HURTS YOU A LOT. I WAS HARRASSED both PHYSICALLY & MENTALLY BY THIS BEHAVIOUR & DAMAGE TO MY CAR.
Even SH. RAM NIWAS YADAV (GM), TOLD THAT I AGREE WITH THIS THAT DENT HAVE BEEN MADE IN WORKSHOP DURING SERVICE, BUT I WAS TOTALLY HARRASSED & WHO WILL PAY ME FOR THE LOSS WHICH I WILL SUFFER DURING RESALE & MENTAL HARRASMENT TO ME DURING THIS.
I ALSO TRIED TO CALL MR. ARUN SINGLA(ASML) BUT HE DIDN’T PICKED HIS LANDLINE NO & I DIDN’T GET ANY PROPER RESPONSE FROM HISPERSONAL NO ALSO.
I REQUEST YOU TO TAKE SERIOUS ACTION AGAINST THE DEFAULTER SO THAT IN FUTURE NO OTHER CUSTOMER GET SUFFERED LIKE ME & ALSO WISH TO GET COMPENSATED FOR THE LOSS WHICH I SUFERED FROM YOUR AUTHORIZED WORKSHOP.
Kindly take the necessary action as soon as possible otherwise I have no other option than court.
Regards, Manish garg, [protected]