[Resolved]  Hyundai — Feeling Cheated- Hyundai i10 Engine giving up after 3000 KM & 6 months

Date: 31st December, 2009


Dear Concerned,



I had purchased Blushing Red Hyundai i10 [Magna 1.2 kappa] from Hans Hyundai, Moti Nagar, New Delhi on 30th June, 2009. Within 6 months of purchase and 3000KM of running, the car started giving trouble. Its pickup on 1st and 2nd Gear was much below expectation and it started vibrating heavily to the extent that the car stops midway on low speed. I immediately took the car for 2nd service at Kothari Hyundai at Bopadi, Pune on 22nd December, 2009 and since then the car is with your service center. Yesterday, I got a call from Mr. Praful Singhe, Service Manager at Kothari Hyundai, Bopadi-Pune that engine needs to be dismantled to identify the fault as there is something wrong with the engine. He also confirmed that in all these 8 days they have done and tested everything to conclude that. As per the people at Kothari service station till yesterday, my engine will be repaired and they would make it like a new one. But now they say, petrol quality was not good and they are closing the order and all repairs will be paid.



Now this is where I am seriously concerned and upset. The entire petrol case is all fabricated to evade the servicing aspect. I have been driving Car from last so many years and have never ever encountered such type of problem. Hyundai doesnot have a fuel station neither it has given me any instrument to measure the quality of petrol. And if common sense prevails, why will I fill the fuel if it is clearly written on the Petrol Station that this fuel is bad. I want Hyundai Motors to take note of it. I don’t want the engine to be repaired. I have got a faulty piece and I want the car to be replaced. There is no way one can explain that a sparingly used car which has run for only 3000 KM in 6 months time will have some problem with engine. Neither anyone will justify that the customer should accept the repaired engine. This Petrol quality being bad is just an excuse to save money and get rid of added service hassle. I am not going to take the repaired engine and neither I am going to bear any cost and at the same time I want you all to take note of my statement and please don’t open the engine of my car standing at Kothari-hyundai, Pune.



I have already made my intents clear by lodging a complaint telephonically at your customer care and am yet to get the complaint no# against the one made yesterday. Any kind of response against the lodged complaint is still awaited.



Secondly I am facing heavy discomfort without a car in Pune which is an all new place for me. I have already waited for more than 8 days and now I want a replacement for the time being so that my daily life doesn’t get crippled and routine normalcy is restored.



I am very passionate about the car I own and take good care of it. I have done all servicing on time and have driven the car very carefully. Now, frankly speaking I feel cheated by your company as I was handed over a defective piece and now they are trying to convince me that how a repaired engine would be the same as a new one, which I will never agree to. I have previously owned Maruti Car and was all set to upgrade that to swift. But on recommendation from one of my friend, I went to your showroom to explore other products as i20 and i10. Since i20 was having waiting period, I was convinced to take i10 which has similar engine specs. But now, I will never recommend any of my friends to go for any of Hyundai products if you don’t take back the faulty piece and replace it with new one. Please further note that if justice is not meted, I will go everywhere I can to share my feelings so that others don’t face what I have.



I am attaching a copy of purchase Invoice, RC and servicing invoices and repair order herewith the mail. Other important details are mentioned below.



Date of Purchase: 30th July, 2009

Purchased from: Hans Hyundai, Moti Nagar, New Delhi

Invvoice no: H[protected] dt[protected]

Registration No: UP14AX2439

Car Make: Hyundai i10 Magna 1.2 kappa [2009 model & Blushing Red in colour]

Vin No: MALAM51CR9M372147

Chasis No: MALAM51CR9M372147*F

Engine No: G4LA9M170836



I want Hyundai motors to sort the matter out by replacing the faulty car with new car on priority basis and arrange a stand-by vehicle for me to commute for the time being as I am feeling miserable without my car.





Best Regards,



Praveen Bhaskar
Car Owner
M: + 91 [protected] T: +[protected] Extn: 1503 Fax:[protected]