ICICI Bank — Amount Debited without information

Address:

Gurgaon, Haryana

I am a icici bank & credit card holder, Was paying the amount as per the monthly installment received as per information by sms or mail. Having a ledger bank of more than Rs 18000 in the bank, when today went to atm to debit the money, failed to take the cash, after spoken to customer care got to know that my account went to lein coz credit card dept did that. was given the complaint number that I should receive the call back but failed after having a wait for 2 hours called back icici customer care but again they kept me on hold for more than 30 minutes. Would like to know without any sms or mail or call such action has been taken by the bank. Need justification. Pls contact Vivek Choudhary @ +91-[protected]