[Resolved] ICICI Bank ATM Fraud — ICICI Bank Debit card Fraud loss of money | |||
Hello, My Name is Shilpa Kinare. I stay at Thane. This case is about Debit card fraud that happened with me on 29th & 30th Dec 2011. I have been using ICICI debit card since 2004 (Salary Account) and not had any problem so far. On 30th Dec 2011, when I was viewing online statement of my saving account, to my surprise, Rs 50000/= (fifty thousand) was shown as withdrawn on 29th Dec night and 30th Dec 2011 early morning. Money was withdrawn from a Vashi ATM at 11.48 pm, 11. 49 pm on 29th Dec. Also at 00.03 am & 00.04 AM on 30th Dec. somebody has taken an advantage of date change issue. (Normally only Rs. 25000 are allowed to be withdrawn in a day) Shocked by this incident, I called up Customer Care at[protected] and immediately blocked the card. I was guided to lodge FIR by Bank. I went to the ICICI Hiranandani Meadows, Thane Branch near to my home and submitted a written application for investigation on 30th Dec 2011. I also gave applications to local police stations (Vartak Nagar Thane) and Cyber Cell Thane for investigation of the case. The acknowledgements have been submitted to the bank on the same day (30th Dec 2011). All this time, my card was in my custody. So there was no possibility for anybody mis-using my card Though I was promised quick inquiry and resolution by the bank, to my surprise today when I started following up, I was told that investigations would take 35 working days. I have been speaking to the nearby Bank managers Mr. Deepak Pandey and Ms. Reenu Nake. I have not been allowed to speak to the Fraud department people and nobody has contacted me either in these 2-3 days. Apparently, my money was siphoned off and ICICI bank is clueless about it. SR #[protected] has been raised by the bank. I am hoping to get my money back with a decision not to keep much of cash in any of ICICI Bank accounts in future. I need a quick resolution. It is bank's responsibility to maintain safety of funds. Else no one would feel safe keeping their money in ICICI Account. I want my money back asap. I request prompt action, failing to which consumer courts and media/ social media would be the only way to reach. Thanks Shilpa Kinare Manager- Tata Consultancy Services +91 [protected]/ +91 [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
My suggestion you can publish it in your local news paper, so that the bank also aware how a customer is suffering for bank's carelessness.
Dear Shilpa,
We are sorry to hear about your experience. We have made note of your mobile number. We'll contact you and work to address your issue at the earliest.
Regards,
ICICI Bank Customer Service Team
We are sorry to hear about your experience. We have made note of your mobile number. We'll contact you and work to address your issue at the earliest.
Regards,
ICICI Bank Customer Service Team
exactly same kind of fraud happened with us when we were in talegoan.received sms on 31st night around 9.30 & 9.47 25k was debited from our account on receipt of sms we checked our card, it was safe with us. immediately we checked our accounts thru net banking to our utter shock in total 65k was withdrawn.when we approached customer care they were very happy to informed that our accounts was skim ed when we last visited goa.our money was withdrawn from icici atm in vashi and goa.Customer care manager on duty assured us on producing FIR they will make reverse entry.
from that day we are running pillar to post as talegoan police stn was not ready to take our complaint they gave us their logic that we need to complaint either in goa or navi mumbai immediately we have to rush to back to our home in thane. next day itself we went to vashi police stn where the offence had taken place, they in-turn guided us to cyber cell at CBD belapur, cbd cyber cell was not ready their principle was we need to lodge at local police, finally with influence from high profile politician we managed to lodge a complaint.after filing a complaint when we called icici bank cc the cc manager on duty had complete contrast version after police investigation if the fraud is caught and if the money is recovered will get credit in our acct.
1.question to icici bank is when they were aware of my account being skimmed what they were doing ? sitting on fence waiting for some fraud to happen?
2.When icici bank is custodian of our money how can they give vague answers and why they are not taking ownership of the same.
Aaditi Shridharan
[protected]
from that day we are running pillar to post as talegoan police stn was not ready to take our complaint they gave us their logic that we need to complaint either in goa or navi mumbai immediately we have to rush to back to our home in thane. next day itself we went to vashi police stn where the offence had taken place, they in-turn guided us to cyber cell at CBD belapur, cbd cyber cell was not ready their principle was we need to lodge at local police, finally with influence from high profile politician we managed to lodge a complaint.after filing a complaint when we called icici bank cc the cc manager on duty had complete contrast version after police investigation if the fraud is caught and if the money is recovered will get credit in our acct.
1.question to icici bank is when they were aware of my account being skimmed what they were doing ? sitting on fence waiting for some fraud to happen?
2.When icici bank is custodian of our money how can they give vague answers and why they are not taking ownership of the same.
Aaditi Shridharan
[protected]
I have had a similar experience of fraudulent debit card cash withdrawal of 50k on my ICICI Visa Debit Card just a week ago. My account is based out of the Bangalore Branch at MG Road.
What I find surprising is:
1. The debit card cash withdrawal happened from overseas (reportedly Ukraine as told t o me by Bank authorities and I have never been to Ukraine or anywhere near it)
2. I approached the bank the same day 4 hrs after the transaction alert at a Bangalore Branch at Domlur and produced my debit card for inspection.
3. They asked me to lodge a complaint with the local police stn which I did. After that they told me investigation would take about a week.
4. They now reasonably know and can establish that its a fraudulent transaction.
Despite which they rejected my request to restore my bank balance and revert the fraudulent transaction. Not sure of the next steps. Please advise.
Thanks
Rohit
Here is a summary of the record of the mail exchange :
On 10/31/2013 10:26 AM, Rohit wrote:
Dear ICICI Bank Manager,
On Oct 26 0509hrs, I received three transaction alerts for cash withdrawals of Rs15781.40 each. I immediately called up the Bank as soon as I saw the transaction alerts(about 0730hrs) to confirm as my debit card was with me at home and I had not made these transactions. After which I immediately blocked the debit card.
The Bank representative on the phone (Ms Meera) told me that the transaction was from overseas (somewhere in Ukraine) and on their suggestion I immediately agreed to block my debit card and request issue of a fresh one.
At 0945hrs same day, I met The Deputy Branch Manager of Domlur Branch at the Bank Ms Bijaya, Bangalore where she helped me raise SR[protected] and suggested that I file a Police Complaint. I might add that she was very helpful and I wish to see more such people in your Bank.
After speaking to officials at Cyber Crime Cell Bangalore and visiting the Airport Road Police Station, am attaching the Police Complaint Acknowledgement for your records.
Request you to revert these transactions and restore my account balance which which may restore my faith in your banking system.
I have been banking with your Bank for the last 5 years as my primary account and will be forced to review my relationship with the bank if nothing comes from this request.
If you have any queries, please feel free to call me.
Thanks
Rohit
To which the bank replied:
On Saturday, 2 November 2013 10:19 AM, "customer.[protected]@icicibank.com" wrote:
Dear Mr. Apurva,
We understand your concern.
With reference to your e-mail dated October 31, 2013 we confirm that, your complaint regarding unauthorised cash withdrawal of Rs. 45, 000.00 dated October 26, 2013 with the Service Reference Number SR[protected] is in process and will be processed by December 7, 2013.
However, kindly note that ICICI Bank shall not be liable to you or any other person for any loss whatsoever whether direct or indirect that you may incur as a consequence of your response to the e-mail in question nor shall be in a position to entertain any claims for compensation.
We reiterate that ICICI Bank acts at all times with in good faith, with diligence and without any intent prejudicial to the interests of its customers.
We look forward to more opportunities to be of service to you.
Sincerely,
Sai Prasad E G
Customer Service Officer
ICICI Bank Limited
Summary:
Its seriously shaken my faith in the bank.
Also, not sure why they chose to call me "Apurva".
What I find surprising is:
1. The debit card cash withdrawal happened from overseas (reportedly Ukraine as told t o me by Bank authorities and I have never been to Ukraine or anywhere near it)
2. I approached the bank the same day 4 hrs after the transaction alert at a Bangalore Branch at Domlur and produced my debit card for inspection.
3. They asked me to lodge a complaint with the local police stn which I did. After that they told me investigation would take about a week.
4. They now reasonably know and can establish that its a fraudulent transaction.
Despite which they rejected my request to restore my bank balance and revert the fraudulent transaction. Not sure of the next steps. Please advise.
Thanks
Rohit
Here is a summary of the record of the mail exchange :
On 10/31/2013 10:26 AM, Rohit wrote:
Dear ICICI Bank Manager,
On Oct 26 0509hrs, I received three transaction alerts for cash withdrawals of Rs15781.40 each. I immediately called up the Bank as soon as I saw the transaction alerts(about 0730hrs) to confirm as my debit card was with me at home and I had not made these transactions. After which I immediately blocked the debit card.
The Bank representative on the phone (Ms Meera) told me that the transaction was from overseas (somewhere in Ukraine) and on their suggestion I immediately agreed to block my debit card and request issue of a fresh one.
At 0945hrs same day, I met The Deputy Branch Manager of Domlur Branch at the Bank Ms Bijaya, Bangalore where she helped me raise SR[protected] and suggested that I file a Police Complaint. I might add that she was very helpful and I wish to see more such people in your Bank.
After speaking to officials at Cyber Crime Cell Bangalore and visiting the Airport Road Police Station, am attaching the Police Complaint Acknowledgement for your records.
Request you to revert these transactions and restore my account balance which which may restore my faith in your banking system.
I have been banking with your Bank for the last 5 years as my primary account and will be forced to review my relationship with the bank if nothing comes from this request.
If you have any queries, please feel free to call me.
Thanks
Rohit
To which the bank replied:
On Saturday, 2 November 2013 10:19 AM, "customer.[protected]@icicibank.com" wrote:
Dear Mr. Apurva,
We understand your concern.
With reference to your e-mail dated October 31, 2013 we confirm that, your complaint regarding unauthorised cash withdrawal of Rs. 45, 000.00 dated October 26, 2013 with the Service Reference Number SR[protected] is in process and will be processed by December 7, 2013.
However, kindly note that ICICI Bank shall not be liable to you or any other person for any loss whatsoever whether direct or indirect that you may incur as a consequence of your response to the e-mail in question nor shall be in a position to entertain any claims for compensation.
We reiterate that ICICI Bank acts at all times with in good faith, with diligence and without any intent prejudicial to the interests of its customers.
We look forward to more opportunities to be of service to you.
Sincerely,
Sai Prasad E G
Customer Service Officer
ICICI Bank Limited
Summary:
Its seriously shaken my faith in the bank.
Also, not sure why they chose to call me "Apurva".
Hello Rohit,
We have faced a similar issue with ICICI. Can you share your contact information to discuss this. Has any action being taken or promised. We want to take a serious action against this bank as it continuously refuses to accept its incompetency to save our secured information.
Babli Prasad
We have faced a similar issue with ICICI. Can you share your contact information to discuss this. Has any action being taken or promised. We want to take a serious action against this bank as it continuously refuses to accept its incompetency to save our secured information.
Babli Prasad
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ICICI, ATM — Lost money when using ICICI ATM
I lost 5000/- using ICICI atm in Oreintal Bank of CommerceOn 23-Dec-2009 I did 5 transactions using my ATM
1. OREINTAL BANK OF COMMERCE tried to withdraw 15000/- transaction failed because of greater amount requested
2. OREINTAL BANK OF COMMERCE Withdrawn 10000/- transaction successful, my balance was 17982/-
3. OREINTAL BANK OF COMMERCE tried to withdraw 5000/- transaction failed and , displayed transaction timeout message in the window.
4. Panjab National Bank , withdraw 5000/- transaction successful, But my balance was shown 7982/-
5. OREINTAL BANK OF COMMERCE Checked my balance , it was same 7982/-
Please let me know what I should do to get my 5000 /- adjusted to my account. I have already communicated to ICICI via mail , and after 15 days I have recieved a mail that they cannot do any thing as the money is taken from OBC.
Please help me how to go ahead to get back my money