ICICI Bank — Mismanagement

Dear Sirs,

I have taken a home loan from M/s ICICI Bank way back in 2001 and subsequently I have taken home improvement loan from the same bank around 2002. The details are as follows:

1. LBMUM[protected],
2. LBMUM[protected]
3. LBMUM[protected]

EMI Payment being followed is as follows.

I am working in a Multinational company and all my EMIs are thro salary. Every month Andheri JB Nagar Branch sends the statement containing all the employees who have taken loan from ICICI Bank to our finanance department on every 2nd day of the month. On receipt of the same our finaance deartment prepares the cheque and sends back to Andheri JB Nagar branch. This is the procedure which is being followed since last 7-8 years.

My Complaint: When ever our finanance department sends the cheque to JB nagar they debit all my EMIs to only one or two account instead of all the three (instead of distributing the respective EMIs to respective accounts). They use to send some goonds to my house and ask for the payments due. Around the year 2003 I have made complaint and some of the executives visited my office expressed their apologies for their mistakes. Again it started around 2004 and the story is one. I made a comptaint to Mr. Kamat (CEO of ICICI Bank) and on his intervention Head of Service quality intervened sent his apologies for their mistakes. Again it restarted during this year and it is being continued and they keeps on sending me the reminders by phone and thro letters for due amount. I am really fed up with this bank and I would like to go to court for this kind of harasement (inspite me paying all my EMIs regurlarly without my fault). Please advise.

br
psp rao