[Resolved] ICICI Bank — MINIMUM BALANCE CHARGES | |
I HAVE ACCOUNT WITH ICICI BANK FROM 14/01/2008. WHILE AT THE TIME OF ACCOUNT OPENING THEY TOLD ME THAT THE MINIMUM BALANCE SHOULD BE RS. 5000/- AND I HAD KEPT THE SAME AMOUNT TILL DATE. THEY HAD DEDUCT FROM MY ACCOUNT 843/-ON 20/10/2008 WITH OUT INTIMATING ME FOR NON MAINTANING OF MINIMUM BALANCE, I THOUGHT THERE IS MY MISTAKE. I HAD DEPOSIT SOME AMOUNT TO MAINTAIN RS. 5000/- BALANCE AGAIN THEY HAD CAHRGES ME RS 827/- ON 20/04/2009 FOR SAME REASON AGAIN THEY HAD CHARGES ME RS 827/- ON 09/07/2009 FOR SAME REASON AND TODAY (12/09/2009) THEY HAD INFORMED ME THAT MINIMUM BALANCE SHOULD BE RS.10000/-. THEY HAD NEVER INFORMED ME BEFORE FOR THIS AND ALWAYS DEDUCTED THE AMOUNT FROM MY ACOUNT. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Dear Sirs, My account with ICICI Bank, Jalore (Old Rajasthan Bank) since 18 years.Bank deducted minimum balance Charges on June & July in My A/c no.[protected] in Name of Satish Kumar Solanki, Jalore (Rajasthan). as per Reserve bank news in Rajasthan Patrika on 02.04.14 all bankers are not deducted minimum balance charges from our coustomers.we are sending to letter to ICICI Bank Jalore branch manager but not any reply to me & not reverse charges in my account.
Please reply to me & tell to ICICI Bank Jalore Branch to reverse charges in my account.
Thanks
Satish Solanki
Please reply to me & tell to ICICI Bank Jalore Branch to reverse charges in my account.
Thanks
Satish Solanki
Dear Sirs,
My account with ICICI Bank, Jalore (Old Rajasthan Bank) since 18 years.Bank deducted MAB Charges in my account no.[protected] in Name of Satish Kumar Solanki on June & July month. as per reserve bank news in Rajasthan Patrika on 02.04.14 all banks are not deducted minimum balance charges by our coustomers.
I am lerrer to ICICI Bank Jalore Branch manager but not any reply to me.
please chk & tell to ICICI Bank Jalore branch & reverse minimum balance charges in my account.
Thanks
Satish Kumar Solanki
Jalore
My account with ICICI Bank, Jalore (Old Rajasthan Bank) since 18 years.Bank deducted MAB Charges in my account no.[protected] in Name of Satish Kumar Solanki on June & July month. as per reserve bank news in Rajasthan Patrika on 02.04.14 all banks are not deducted minimum balance charges by our coustomers.
I am lerrer to ICICI Bank Jalore Branch manager but not any reply to me.
please chk & tell to ICICI Bank Jalore branch & reverse minimum balance charges in my account.
Thanks
Satish Kumar Solanki
Jalore
Dear Mr.Solanki,
We regret any inconvenience faced. We have made a note of your account number.
Our official will contact you and address your concerns.
Regards,
ICICI Bank Customer Service Team
We regret any inconvenience faced. We have made a note of your account number.
Our official will contact you and address your concerns.
Regards,
ICICI Bank Customer Service Team
This complaint is against ICICI bank Vasant Vihar branch, New Delhi for misleading statements by staff causing financial loses to the account holder, namely Vishesha Chaturvedi Account number[protected].
The said account was not in use since September 2012 and in May 2014 I went to close this account and start a new one. I was told that in case I convert the same account from dormant to active status a paltry one time penalty of Rs300 to Rs400 would be charged for reactivation and no other charges will be levied for this.
On this and only this condition I agreed to reopen the same account. However in the next month itself Rs3500 was deducted from my account as charges for non maintainence of Minimum Balance for various months of year 2013 and 2014.
I again went to the branch for reversal of this amount as it was not told to me when the account was being opened The Staff told me that we will be able to refund only half the amount on my "special request" which I denied as this was not correct principally. Also, I enquired the methodolgy used to deduct whether Minimum balance fine would be levied in a particular month to which I was told that it is monitored by Mumbai team and there is no certain way to deduct it.
Also, I reminded them that RBI has mandated that charges for non maintainence of minimum balance need to be abolished following their guidelines in April 2014, to which I was told that those dont really apply to private banks so soon.
There were further deductions almost on a monthly basis for charges from months of years 2013 and even for the months of 2014 ( June, July, August and even Nov).
Recently also, in Jan and Feb 2015 around Rs. 2000 was deducted as fine from 2012 and 2013.
To summarise
- In total I have been charged Rs.8000 for the re-activation of the said account instead of a one time fine of Rs. 400 which was told to me at the time of opening .
- RBI guidelines for abolition of Minimum Balance fees is not being followed by this branch.
- The amount in the account is made 0 due to charging of the fines making maintainence of Minimum balance impossible and further levying of charges for the same.
The said account was not in use since September 2012 and in May 2014 I went to close this account and start a new one. I was told that in case I convert the same account from dormant to active status a paltry one time penalty of Rs300 to Rs400 would be charged for reactivation and no other charges will be levied for this.
On this and only this condition I agreed to reopen the same account. However in the next month itself Rs3500 was deducted from my account as charges for non maintainence of Minimum Balance for various months of year 2013 and 2014.
I again went to the branch for reversal of this amount as it was not told to me when the account was being opened The Staff told me that we will be able to refund only half the amount on my "special request" which I denied as this was not correct principally. Also, I enquired the methodolgy used to deduct whether Minimum balance fine would be levied in a particular month to which I was told that it is monitored by Mumbai team and there is no certain way to deduct it.
Also, I reminded them that RBI has mandated that charges for non maintainence of minimum balance need to be abolished following their guidelines in April 2014, to which I was told that those dont really apply to private banks so soon.
There were further deductions almost on a monthly basis for charges from months of years 2013 and even for the months of 2014 ( June, July, August and even Nov).
Recently also, in Jan and Feb 2015 around Rs. 2000 was deducted as fine from 2012 and 2013.
To summarise
- In total I have been charged Rs.8000 for the re-activation of the said account instead of a one time fine of Rs. 400 which was told to me at the time of opening .
- RBI guidelines for abolition of Minimum Balance fees is not being followed by this branch.
- The amount in the account is made 0 due to charging of the fines making maintainence of Minimum balance impossible and further levying of charges for the same.
Dear Ms. Vishesha,
We're sorry to hear your concern. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
We're sorry to hear your concern. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
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We are sorry to hear about your experience. Please write to us at [protected]@icicibank.com with your account number and contact details. We will contact you and work to address your issue.
Regards,
ICICI Customer Service Team.