[Resolved] ICICI Bank — Not refunding of Cancelled Transaction Amount | |
Sir, On dt. 22.06.2009 I gone to MGB, Coimbatore for Shopping. and Gave Advance for a Sum of Rs. 500/- through my Debit Card issued by Union Bank of India, after that due to some misunderstanding i asked MGB peoples to refund the amont back and the MGB peoples done reverse transaction for my Card. as Void Sale. then the deducted amount should credit to my Account. but till today it has not credited to My Account. For this regards i Contacted The Branch Manager of My Bank and he told that the amount deducted from your Account has not back to us, You please contact with ICICI Bank. After That i Contacted ICICI bank and The reply has came from their Corporate Office at Hyderabad as we are unable to find the transaction details about the Amount and we cant assist you more as you are not our Customer. and tried to push me to side by telling Contact to your Bank. For Your Kind Information The MID No. is 50140005 and i have attached the Scan Copy of Card Slips here with. Therefore i am requesting you that Please help me to get my Amount Rs. 500/- Back with a penalty of worst Service. Thanks & Regards Dillip Kumar Dash [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I paid Rs 9250/- using my ICICI debit card at Mobile store @ Marathahalli, Bangalore on 12 Nov 2012 which was subsequently cancelled due to inadvertent wrong entry of amount and immediately void receipt was generated. Same time next transaction was done for Rs 9246/- which was the correct amount. Mobile store misinformed that within 3 days void transaction amount will be credited whereas ICICI bank informed that it will take 10 days processing time. I was also asked to forward transaction slip to [protected]@icicibank.com which was done. In spite of repeated follow up calls and mail reminders, I have not yet received the amount back in my account after expiry of 10 days time. Instead of paying 9246/- for the purchased item, I had to shell out Rs 18496/- for none of my fault.
As a customer to Mobile store and ICIC bank, I feel both have failed to protect customer interest and this highlight lapses in the process. All should be aware of such traps when going for electronic transaction as both bank and merchant can exploit the customers.
Account #[protected]
Branch : ICICI Bank, BTM layout, Bangalore
Transaction date : 12 Nov 2012
Cancelled transaction amount : 9250
Place of transaction : Mobile Store, Bangalore
As a customer to Mobile store and ICIC bank, I feel both have failed to protect customer interest and this highlight lapses in the process. All should be aware of such traps when going for electronic transaction as both bank and merchant can exploit the customers.
Account #[protected]
Branch : ICICI Bank, BTM layout, Bangalore
Transaction date : 12 Nov 2012
Cancelled transaction amount : 9250
Place of transaction : Mobile Store, Bangalore
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