[Resolved]  ICICI Bank — Fixed Deposit - Lack of Proper Information

I had deposited my Salary Chegue bearing No. 435355 Dt.2-3-2009 at the Andhra pradesh Secretariat ATM Counter ( Counter No. 1621 of the ICICI Bank)- since there were no Deposit Slips I depopsited along with a plaibn paper giving full details of my Account Number, etc. on 2-3-2009. To my dismay till date it has not been depoisted in my account. I approached the Security persdon cum supwervisor/wacthman Mr. Jitender Singh who was very unhelpful and brusquely told me that he does not have any details of to which ICICI barnch the ATM is affiliated or where the Cheques get collwectwed. he neitehr had teh names onor teh contact numbers except telling me to contact the Custemer Number[protected] I tried but this category of non-deposit of ceheques does not fall in teh ambit of teh said custiomer Contact number. I tried enquiring at the ICICI Karkhana Branch twice -yesterday and today They verified and told me that the Cheque has not been deposietde. I tried lookibng up the Internet for any Contact phone number of ICICI Khairtabad branch (since presumably this is teh nearset to the Secretariat ATM) but none of teh 4 telephone numbers wer working. In desperastion I asked teh ATM Superviosr for complaINT bOOK WHICH HE GAVE ME AFTETRWARDS. i LODGWED A WRITTEN COMPLAINT TODAY AND AM ANXIOUS TO KNOW WHAT HAPPENED TO MY SALARY CHEQUE.HERE'S HOPING THAT ICICI BANK WOULD TAKE IMMEDIATE NECESSARY ACTION THROUGH THIS SITE.

Vishwanath

From my encounter with ICICI bank employees, I've noticed that they are ill informed about the bank procedures themselves. They are polite, but they do not know the procedures. They tell us to ask customer care and customer care tells us to ask the branch employees. I'm disgusted with this bank.