[Resolved]  ICICI Bank Credit Card — amount debited on my already settled credit card from my salary account

Address:

Ernakulam, Kerala

Dear Sir,
Please find my details with the ICICI bank below.
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Name: VIJAY GABRIAL.K.J.

Address : KOIKARAM PARAMBIL HOUSE, NO:31/151 A, JUNIOR JANATHA ROAD, VYTTILA.P.O. KOCHI -682019, KERALA, INDIA.

CREDIT CARD NUMBER : [protected].

SB ACCOUNT NO :[protected].

Mobile No:[protected].
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Sir,
i was using an icici bank credit card ([protected]) and had settled the same in October last year, the last payment was of Rs.10,000/- which was done by cash on 28th oct'2009 towards the full & final settlement of the credit card. since then i have not got any kind of communication from your side regarding this particular credit card issues. however i was recieving email statements of the same card and i was continuously ignoring the same as it had no relevance when i have already settled the credit card and my assumption was the statements were send by mistake .

last saterday,ie.26th june'2010 i got an SMS from ICICI bank mentioning that my salary has been credited for the month of June'2010 from my company and available balance was only 7000/- something. then i checked in a ICICI ATM & mini-statement showed that my ledger balance is Rs.36,000/- something and available balance remains the same. then i contacted customer care and then i could know that an amount of Rs.28,800/- something has been kept as lean due to non payment issues of my above mentioned credit card. service request was taken by the customer care executive for lean removal and post settlement waver. ie. (SR[protected] & SR[protected] respectively). today morning by 11.30am i got a SMS from icici bank saying that the service request (SR[protected] cannot be processed.

Sir, i would like to bring to your notice that i have already paid the settlement amount of Rs.25,000/- as mentioned in the settlement letter dated 26th sep'2009 last year it self. and this settlement letter was given to me only after my full settlement amount payment, last payment was on 28th oct'2009. now customer care executives are talking about the date mentioned in the settlement letter that i was no aware of. that time the executives or agencies who called me said that i have to give full payment with a month from the settlement letter date and i gave the first payment of Rs.15,000/- on 29th sep'2009 and with in a month from the date of first payment, ie. on 28th oct'2009 i had paid the balance amount of Rs.10,000/-. please understand that i had not received the settlement letter that time and after all these, i had to personally go to Cochin padma branch and collect the the settlement letter that too i think if i remember correctly, after 3 or 4 days after full payment.

As a customer i believed in what the collection executive communicated to me, whether its an agency or from direct bank.. i don't know. for me that collection executive was the ICICI bank representative and for that mistake now iam in this trouble, that too after an year... with out any intimation. and its very clear from the facts that if i paid the full & final settlement amount of Rs.25,000/- on those particular dates, i would have made two days before...

for reference i am attaching the scanned copies of my settlement letter and payment receipts towards the settlement of the credit card ([protected]).

i request you to please help me out from this situation relive the lean amount to my SB account. my monthly salary is only Rs.25,400/- and if that goes out suddenly from my hand like this, as a middle class employee i don't have any other options to cater my family needs for the month.

because of their collection executives communication alle these issues happened, and now they are creating these kind of issues


Thanks & Regards,

Vijay Gabrial.K.J.
Territory Business Manager - Hospital Care,
AstraZeneca Pharma India.ltd,
Ernakulam, Kerala,
India.
Mob : +[protected].