ICICI Bank Credit Cards — CREDIT CARD OF ICICI BANK

I APPLIED FOR CREDIT CARD OF ICICI THROGH NET SOME 3 MONTHS BEFORE. AFTER 1 MONTH I WAS INFORMED THAT I AM ELIGIBLE FOR CARD & I WAS TOLD TO GIVE A COPY OF PAN CARD & SALARY SLIP.
THEY SEND AN EXECUTIVE TO COLLECT IT FROM MY HOUSE. AFTER THAT IT IS 2 MONTHS, NOTHING HAPPENED. IS THIS THE WAY ICICI BANK WORKS? IF THEY HAVE ANY PROBLEM THEY CAN CONTACT ME.
BUT THEIR EXECUTIVE ARE TOO BUSY . THEY HAVE NO TIME TO TALK WITH THE CUSTOMER