Comments
I have a a/c of Icici bank & my a/c num is[protected]. At present I am facing a problem regarding my a/c, problem is-
There is a ECS system in my a/c for the Bill payment of Vodafone Essar Ltd. & I want to deactive this system. For this I already visit to your branch which is situated in Salt Lake, Karunamoyee, Sec-04, Kolkata.
They assured my from last one month that they will stop this system, but till now this sysem is active,
I alrady sumitted all the documents regarding this issue to Salt lake Branch, but your branch didn't take any step regarding this issue. Their behaviour is very rude & also they provide wrong commitment to customer.
So, I request you to Please look in this matter as soon as possible..
THANKING YOU
Dibya Mukherjee
Date- 03Feb, 2009
Place- Kolkata mob no- [protected]
There is a ECS system in my a/c for the Bill payment of Vodafone Essar Ltd. & I want to deactive this system. For this I already visit to your branch which is situated in Salt Lake, Karunamoyee, Sec-04, Kolkata.
They assured my from last one month that they will stop this system, but till now this sysem is active,
I alrady sumitted all the documents regarding this issue to Salt lake Branch, but your branch didn't take any step regarding this issue. Their behaviour is very rude & also they provide wrong commitment to customer.
So, I request you to Please look in this matter as soon as possible..
THANKING YOU
Dibya Mukherjee
Date- 03Feb, 2009
Place- Kolkata mob no- [protected]
Dear Sir,
I own a credit card No. [protected] from ICICI Bank, I made some purchase and deposited the amount within the allowed time, and after one week I received a message on Mobile that the amount of 100/- is pending against your credit card.
It is further told that I received another call from your Bombay call center or your Bank asking for loan of Rs. 2 Lakh and I refused, I told that I can get the loan amount from other banks at the less % of interest and hence the end of talk. I requested that an amount of Rs. 100/- is being sent inspite of making timely payment. He told that the payment is made after the statement date Where as your representative at the time of making credit card told that you can make the payment within 40 days of purchase, the amount now is cleared and in future payment should be made within 40 days of statement dated i.e 22nd of each month, which was never told before.
Again on dated 26th April, 2009 I got a message that you will get a call from ICICI bank, I got a call and I was told that an amount of Rs. 583/- is pending against my credit card, which is again an amount which I have never spent and astonishing for me.
So, it is requested that the excessive amount may please be cleared against my credit card immediately. I am an employee, you have put me in to unnecessary tension on this Sunday. Otherwise please block my credit card immediately as I am not going to make any unnecessary payment on this account. This mail may be traeted as a notice from my side. If it is not cleared I will have to complaint further higher officers.
Please reply immediately as I am worried about this paymest.
T. No. [protected]
I own a credit card No. [protected] from ICICI Bank, I made some purchase and deposited the amount within the allowed time, and after one week I received a message on Mobile that the amount of 100/- is pending against your credit card.
It is further told that I received another call from your Bombay call center or your Bank asking for loan of Rs. 2 Lakh and I refused, I told that I can get the loan amount from other banks at the less % of interest and hence the end of talk. I requested that an amount of Rs. 100/- is being sent inspite of making timely payment. He told that the payment is made after the statement date Where as your representative at the time of making credit card told that you can make the payment within 40 days of purchase, the amount now is cleared and in future payment should be made within 40 days of statement dated i.e 22nd of each month, which was never told before.
Again on dated 26th April, 2009 I got a message that you will get a call from ICICI bank, I got a call and I was told that an amount of Rs. 583/- is pending against my credit card, which is again an amount which I have never spent and astonishing for me.
So, it is requested that the excessive amount may please be cleared against my credit card immediately. I am an employee, you have put me in to unnecessary tension on this Sunday. Otherwise please block my credit card immediately as I am not going to make any unnecessary payment on this account. This mail may be traeted as a notice from my side. If it is not cleared I will have to complaint further higher officers.
Please reply immediately as I am worried about this paymest.
T. No. [protected]
I visited ICICI branch Srinagar Colony, Hyderabad on 05/05/09 to take 3 DDs from my A/c. While I was filling the forms my token number came and I could not see the counter number.
1) I rushed to counter 3 where a woman sat freely. I showed my token number and requested her to take the DD forms. she rejected and replied that token was not from her counter. In addition, asked me to go to next counter (4). She was free for 5 minutes as there were no other customers but she did not ready to accept my DD forms.
2) I stand in queue at other counter until my turn. Another woman was there. She told that though I was customer to ICICI bank I have to pay transaction charges Rs. 84/- for the DDs. I wrote the amount on the DDs and asked her to take my DD forms. She replied very quietly that my token number was already called and now she was looking another token so she could not accept the DD forms. She asked me to go to another counter (9).
3) I was already late to my office. So went in hurry to the counter 9. Another gentle man sat in that counter and he was talking with his colleague. He told me to go to counter 4. I said that she herself sent me here. He looked at my face and looked at forms and asked me why I wrote Rs. 84/- as transaction charges it should be Rs.83/-. I told that the woman in the counter-4 told me 84/-. He asked from his counter her and she confirmed that she told me Rs. 84/-. I requested him that I was already late and accept it. He replied that it was not possible. He asked me to wait and went to counter- 4 talked with her. Then some other person met him there and he talked with him too for some time.
I was annoyed too much and stand to leave the bank. He shook his hand signaling for wait. I replied him “I already wasted 30 minutes in this bank neither I have the time nor the patience to waste my time”.
I went to Jubilee Hills, Hyderabad branch. There I got the DDs in 10-15 minutes. They told that I need to pay transaction charges for two DDs and one DD is free.
I experienced the worst service at ICICI branch Srinagar Colony.
I just want to ask ICICI bank,
What does the ICICI bank staff think whether customers are part of their work or interruption to their work?
To whom would they like to give priority whether to customers or friends in working hours?
Does not the staff know the transaction charges?
Then who will know?
Regards,
Siva Rama Krushna,
SAP NetWeaver Portal consultant,
Ph: 40403456 Ext: 2533
Mobile: [protected]
1) I rushed to counter 3 where a woman sat freely. I showed my token number and requested her to take the DD forms. she rejected and replied that token was not from her counter. In addition, asked me to go to next counter (4). She was free for 5 minutes as there were no other customers but she did not ready to accept my DD forms.
2) I stand in queue at other counter until my turn. Another woman was there. She told that though I was customer to ICICI bank I have to pay transaction charges Rs. 84/- for the DDs. I wrote the amount on the DDs and asked her to take my DD forms. She replied very quietly that my token number was already called and now she was looking another token so she could not accept the DD forms. She asked me to go to another counter (9).
3) I was already late to my office. So went in hurry to the counter 9. Another gentle man sat in that counter and he was talking with his colleague. He told me to go to counter 4. I said that she herself sent me here. He looked at my face and looked at forms and asked me why I wrote Rs. 84/- as transaction charges it should be Rs.83/-. I told that the woman in the counter-4 told me 84/-. He asked from his counter her and she confirmed that she told me Rs. 84/-. I requested him that I was already late and accept it. He replied that it was not possible. He asked me to wait and went to counter- 4 talked with her. Then some other person met him there and he talked with him too for some time.
I was annoyed too much and stand to leave the bank. He shook his hand signaling for wait. I replied him “I already wasted 30 minutes in this bank neither I have the time nor the patience to waste my time”.
I went to Jubilee Hills, Hyderabad branch. There I got the DDs in 10-15 minutes. They told that I need to pay transaction charges for two DDs and one DD is free.
I experienced the worst service at ICICI branch Srinagar Colony.
I just want to ask ICICI bank,
What does the ICICI bank staff think whether customers are part of their work or interruption to their work?
To whom would they like to give priority whether to customers or friends in working hours?
Does not the staff know the transaction charges?
Then who will know?
Regards,
Siva Rama Krushna,
SAP NetWeaver Portal consultant,
Ph: 40403456 Ext: 2533
Mobile: [protected]
Dear sir/madam
Im account holder in your icici bank branch Pehowa(kurukshetra) here im facing problam with the ATM service. your bank's ATM is not working it is out of service from 10-12 days. even im not able to make transections from other banker's atam machine too with your banks ATM card.
so it is to request you pls conside the matter in favour of your customers to make it corrected so that we can use the facility of this properly.
Thanking you
Bhupender Kumar
Pehowa
Im account holder in your icici bank branch Pehowa(kurukshetra) here im facing problam with the ATM service. your bank's ATM is not working it is out of service from 10-12 days. even im not able to make transections from other banker's atam machine too with your banks ATM card.
so it is to request you pls conside the matter in favour of your customers to make it corrected so that we can use the facility of this properly.
Thanking you
Bhupender Kumar
Pehowa
dear sir,
today ie 10/08/09 time 10 30am recieved a telephonic call on my phone no [protected] of shri balbir singh who introduced himself as senior officer of icici bank posted at delhi but his behaviour was worst than a class 4 employee.he asked me to invest money so as to earn 16% interst in the bank scheme which i thought was not a realistic deal so i refused to invest, on refusal he acted as degraded official of bank.i dont know why bank has engaged /employed such persons who doesnot know how to talk with a person, i am retired supertending engineer from a punjab irrigation deppt not a oridinary man so you are request to initiate action against him so that he doesnot dare to behave in a irresponsible manner with anyone in future. such persons should be shown door of the bank.kindly give me his details so that i may initiate legal proceedings against him.
today ie 10/08/09 time 10 30am recieved a telephonic call on my phone no [protected] of shri balbir singh who introduced himself as senior officer of icici bank posted at delhi but his behaviour was worst than a class 4 employee.he asked me to invest money so as to earn 16% interst in the bank scheme which i thought was not a realistic deal so i refused to invest, on refusal he acted as degraded official of bank.i dont know why bank has engaged /employed such persons who doesnot know how to talk with a person, i am retired supertending engineer from a punjab irrigation deppt not a oridinary man so you are request to initiate action against him so that he doesnot dare to behave in a irresponsible manner with anyone in future. such persons should be shown door of the bank.kindly give me his details so that i may initiate legal proceedings against him.
It is really very bad experience with the ICICI bank call center, Even I canceled my ICICI bank credit which I am having for last 5 years. I suggest every one should close their connection with this bank which have no respect to the customers.
irrigation department/salary a/c — sir i issued net banking user and password from my home branch last 20-10-2009
sir, I am Rajendra sharma i have a salary a/c in your bank muzaffarpur red cross building branch, i issued net banking user id and password instantly kit no is [protected], and packet no is 46677,and circle code is 09,serial no is 80 sir i have user id and password but sir this is not doing in this timeso plese consider my case instantly
l am wating for your response
plese attached my email id [protected]@gmail.com
and my current mob no is -[protected]
my a/c no is [protected]
thaks regard
Rajendra sharma
abe kisi ka mail update karke comment likhwa rahe ho
sir,
i m an ulip plan policy holder from pehowa icici bank this year 11 th. feb.2010 i want to complaint that there is passed over than a month but still i have not received any policy or any sms on my mobile or any email so i can´t waite for a long time please solve my problem otherwise i will take some action against all the staff members of icici bank in branch pehowa
[protected]@gmail.com
contect me fast
i m an ulip plan policy holder from pehowa icici bank this year 11 th. feb.2010 i want to complaint that there is passed over than a month but still i have not received any policy or any sms on my mobile or any email so i can´t waite for a long time please solve my problem otherwise i will take some action against all the staff members of icici bank in branch pehowa
[protected]@gmail.com
contect me fast
I am completely harassed and amazed at the pathetic customer service by your Bangalore -Jainagar 7th phase branch. I am an account holder of your Bank and I feel that has turned out to be a sin for me. I am also working for a customer service industry and am fully aware of the service levels that are expected from the customer service executives and centre but the services and response I have received is simply nowhere in comparison. Your staff is rude, impolite and extremely unprofessional. More than banking, they need to be taught basic professional etiquette and politeness.
I had applied for DMAT Account and along with the same, I had handed over my Internet banking request to the executive who came to collect the papers. My DMAT a/c has got opened without any hassles but net banking request which was handed over to Ms Pallavi – Customer Service dept has not got processed even after 20 days. No communication on any rejection or reason for not having the request processed was sent to me. When I enquired about the status I got to know that the same is rejected due to signature mismatch but to my surprise how did my DMAT with the same signature got opened which is linked to the my ICICI a/c.
I called up at call centre, spoke to your Service Manager – Mr Mallik, and explained him the entire issue. He promised me to resolve my issue and as a result, Ms Pallavi called me and spoke very rudely. Instead of resolving my complaint, she said, “Your request is rejected due to signature mismatch and this was told to the person who submitted the request. And you can’t complaint about me as I had done my bit and informed to the agent. You should have visited the branch to know the status.”
I am surprised that your executives are still working in Stone Age as they do not know how to use computers or the applications. At least some massage or communication regarding the rejection should have sent to my address. Firstly, they did not process my case properly and top of that Pallavi was using nasty and rude language. HIGHLY UNACCEPTABLE.. These kind of execs are spoiling your companies image and I feel you shouls take strict action against such people.
I had applied for DMAT Account and along with the same, I had handed over my Internet banking request to the executive who came to collect the papers. My DMAT a/c has got opened without any hassles but net banking request which was handed over to Ms Pallavi – Customer Service dept has not got processed even after 20 days. No communication on any rejection or reason for not having the request processed was sent to me. When I enquired about the status I got to know that the same is rejected due to signature mismatch but to my surprise how did my DMAT with the same signature got opened which is linked to the my ICICI a/c.
I called up at call centre, spoke to your Service Manager – Mr Mallik, and explained him the entire issue. He promised me to resolve my issue and as a result, Ms Pallavi called me and spoke very rudely. Instead of resolving my complaint, she said, “Your request is rejected due to signature mismatch and this was told to the person who submitted the request. And you can’t complaint about me as I had done my bit and informed to the agent. You should have visited the branch to know the status.”
I am surprised that your executives are still working in Stone Age as they do not know how to use computers or the applications. At least some massage or communication regarding the rejection should have sent to my address. Firstly, they did not process my case properly and top of that Pallavi was using nasty and rude language. HIGHLY UNACCEPTABLE.. These kind of execs are spoiling your companies image and I feel you shouls take strict action against such people.
ICICI Credit Card - HYD Call Centre — 55 minutes call wait but service not done
Hello All,I would like to share my badest experience with ICICI Bank's HYD Call Centre today (23-rd June 2010) between 8.30 -to- 9.30 PM. while i try to change my office address with them. I was called up them initially and a lady executive told me to come on line by entering my ATM pin number so that she can help me out. For this call i have to wait for around 15 minutes to get answered. I did another 2-3 times the same way in next 15 minutes the call was received by an executive from Credit Card Dept but he is just doing call forwarding to another Dept within the same call center. I was trying to explain my problems but he is just forwarding my call everytime. I went wild with him and asked to transfer me to Feedback Dept, but the Feedback dept is very horrible and no one is there to answer my call. I really went wild next time and asked the executive his name, but it is very tough for me to finally get his name. His name is : Antony Reddy and he is from HYD center. I also shouted with him about my bad experience and asked his manager's name and got is after a bit struggle. His immediate manager's name is : Ismail and his manager name is : Pawan Chopad. I tried to talk to Pawan Chopad, bus Ismail is not allowing for that. I asked Ismail about the Service Level Agreement to answer any customer on call. He explained it's 3-4 minutes. But surprisingly i found out that there are No Employee on Duty to Answer my call from this Centralized Call Center. The IVR system is the worst ever system, i ever experienced with, cause it is accepting ATM pin number every time happily and routing my call with the status that I entered my Date of Birth, instead of ATM pin number. The IVR system is completely screwed up one.
Please raise this issue with concerned ICICI officials who is really interested in bringing up their company to frontline and to improve their service level to atleast as per their SLA.
They have to answer about wasting my time of 55 minutes today, so that these kind of experiences will not repeat to others atleast.
Thanks,
Sriram V.
Hi Sriram.
We deeply regret the encounter you faced. Please email us your contact details at [protected]@icicibank.com. We will get in touch with you at the earliest. Kindly refer "500668" in the subject line.
Regards,
ICICI Bank Customer Service Team
We deeply regret the encounter you faced. Please email us your contact details at [protected]@icicibank.com. We will get in touch with you at the earliest. Kindly refer "500668" in the subject line.
Regards,
ICICI Bank Customer Service Team
Dear Sir/Madam
I am holding a Demat and also Savings account with your branch in Kolkata, Bhowanipore. Recently I needed a client master list. Your Bhowanipore branch sent a message to the Mumbai office. Later I was advised by your Bhowanipore/ Kolkata branch that the same has been despatched from your Mumbai office to my home address on 16 th of September under courier receipt number B 31507485 through First Flight Courier service. This document has never reached me till date. I have after great struggle managed to get in touch with the customer service of this courier company as their phones always remain unattended. However I came to know that this document has been sent back due to insufficient address. I fail to comprehend this as I am regularly receiving courier packets from different stations without any problems.
My concern now, is how to get this docs. Your Bhownipore branch told me to write to your customer service requesting to send this packet again to your Bhowanipore branch so that I can collect it from there. I am clue less how to solve this riddle of getting a simple document from ICICI ??? I am also not sure whether writing this mail is going to bring any possitive light or not, but I do not have much choice either.
I would be happy even if you are unable to help me at least could show me way how I can get this document. I never anticipated that getting a document from ICICI would be such a difficult job.
For Your Reference:-
My Account number in your Bhowanipore/Kolkata branch[protected]
My Demat Account number[protected]
My residential address:-- 23/C Mohendra Road ( 2nd Floor), Kolkata --700025
However I will be grateful if you can help me out.
Regards
Kaushik Roy
I am holding a Demat and also Savings account with your branch in Kolkata, Bhowanipore. Recently I needed a client master list. Your Bhowanipore branch sent a message to the Mumbai office. Later I was advised by your Bhowanipore/ Kolkata branch that the same has been despatched from your Mumbai office to my home address on 16 th of September under courier receipt number B 31507485 through First Flight Courier service. This document has never reached me till date. I have after great struggle managed to get in touch with the customer service of this courier company as their phones always remain unattended. However I came to know that this document has been sent back due to insufficient address. I fail to comprehend this as I am regularly receiving courier packets from different stations without any problems.
My concern now, is how to get this docs. Your Bhownipore branch told me to write to your customer service requesting to send this packet again to your Bhowanipore branch so that I can collect it from there. I am clue less how to solve this riddle of getting a simple document from ICICI ??? I am also not sure whether writing this mail is going to bring any possitive light or not, but I do not have much choice either.
I would be happy even if you are unable to help me at least could show me way how I can get this document. I never anticipated that getting a document from ICICI would be such a difficult job.
For Your Reference:-
My Account number in your Bhowanipore/Kolkata branch[protected]
My Demat Account number[protected]
My residential address:-- 23/C Mohendra Road ( 2nd Floor), Kolkata --700025
However I will be grateful if you can help me out.
Regards
Kaushik Roy
hello, Couple of days before i hav tried to taken my money 7000 at syndicate bank atm..but the amount came is 3800.. but amount debited is 7000..what about the remaining 3200? Where should I complaint?
For the last four years m using icici acc.
For the last four years m using icici acc.
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Nazia Sayeed
Office of Head Service Quality
ICICI Bank.