[Resolved]  ICICI Bank Demat Account Not Opened For 2 Months — Demat Account Opening

Address:

Bangalore, Karnataka

Hi,

I applied for the Demat Account in ICICI Bank in the begining of October. On 26th October the person came to my house for collection of PAN Card copy and collected xerox of all documents. Executive informed me that PAN card copy is not clear. Immediately I scanned and maailed copy of my PAN card to the executive. I had to wait for one month for the physical verification of my PAN card. After around 10 follow ups with the Sahakar Nagar branch executive Physical verification of my PAN card was completed on 29th November 2010. Surprsingly, I recieved a rejection sms on my phone on 3rd Dec 2010. I contacted Mr Murali from Sahakar Nagar branch and he informed me that mail has been sent to Mumbai office and reply is awaited. I contacted customer Care on 9th Dec 2010 and they informed me that Form is rejected due to unclear copy of PAN card. To my surprise can a scanned copy of PAN card be unclear ? I raised a request with customer care viz # SR[protected]. Mr Murali asked me to send a mail with attachment of PAN card again and request number. Immediately I sent a mail to Murali with PAN card copy and request number. I recieved sms from ICICI bank stating that Rejection form number -- [protected] has been rectified and sent for further processing on 14th Dec.
Again nothing was done till 5 working days. I contacted Customer care and they informed me that my account will be activated within 5 working days. 5 working days completed on 20th Dec. Still the Demat a/c was not activated. I contacted Branch manager Mrs Prameela of Sahakar Nagar branch on 22nd Dec. On the same day I visited brand and Mr Murali provided me number of Mr Sudhakaran(a/c Activation Dept) for speaking to him directly, I tried to call him many times however he did not answered the call. Finally I was able to speak to him around 3pm. He informed me that he'll call me once he reaches office in another 1 hour. However he did not called me back till today.

Branch Manager of Sahakar Nagar branch told me that she is promising a/c will be activated on 27th Dec.
I have to invest in the Infra bonds for which I have applied a Demat account. I have to submit my Infra bonds latest by 10th of January which I can buy only when Demat a/c is activated.

I tried calling Mr Murali several times today however he did not responded to any of my calls.

I am very much dissappointed with the services provided by the ICICI bank. There is not value for words or promises and always harassing the customers. I cannot expect that opening a Demat account would be taking 1 year in such a reputed bank. Can you please assist in the matter else I am agreed to even cancel my savings account with ICICI.

Regards,
Lokesh Kumar
Mob -[protected]