ICICI Bank Emi Card Department — Fake Transcation

I was holding a EMI card which I never used. According ICICI EMI card, a transaction around 8000/- Rs had been done on the card. When I received first statement, I cancel the cards and asked company to investigate the issue. Company has sent me the xerox copy of the transaction and asks me pay the bill. I requested company to instigate the issue sincerely as I had not done the transaction. So instead of investigating and finding out the root cause company has keep me sending bill which 16000 Rs. then after they had reduce it approximately 13000/- From last month recovery agent is call me now and then and asking me to pay the bill. They are testing me potions. Today, what I decided is to go on consumer court and file a complain.

PUNE DISTRICT
District Consumer Disputes Redressal Forum
692, Pushpa Heights
Bibewadi
Pune 411037

Telephone No.:[protected]Registrar),[protected]Office)

I am requesting everyone to provide me more details on which forum can I raise this issue to fight against this injustice. Suggest me what action, precaution should I take?
What is legal procedure to dill with it?

I hope everyone would like to support for such injustices. Best way to contain me is [protected]@gmail.com