[Resolved] ICICI Bank Home Loan — ICICI BANK Pathetic Customer Service | |
My association with ICICI bank has been for more than 8 long years till now with me taking differnt products from them like home loan, car loan, travel & car insurance from time to time, pension plan, saving account, credit card, etc. However, below given are series of woes that ICICI bank has given to me recently since my HOME LOAN pre-closure. 1. Its been more than a month now that I have pre-closed my home loan and yet to receive the house documents in original. (SR80320768 logged with ICICI bank for missing documents) Constant follow-up on same SR with phone banking and branch vists has not gained anything till date. There has been no response till date for grievances redressal complaint logged in ICICI bank website with Mr. A. Kamani, Head, Customer Service. 2. Earlier during the time of pre-closure I was asked to pay 2.5% as penalty on outstanding amount inspite of sanction letter mentioning only as 2%. When asked for justification, the ICICI bank branch manager said the bank has all rights to change rules or levy any charges from time to time. 3. Even after the loan was closed, the EMI (ECS) amount was still debited from my saving account on EMI date. It took 2 weeks and a long verbal fight for many days with phone banking and branch people to get the amount reversed (that too without any interest). The least I care for now is my original house documents are returned to me as soon as possible and hopefully someday ICICI bank gets penalised for such horrible customer serive. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Its been 2 months now since I closed this loan and there has been no resolution till date to my case even after logging level 2, 3 and 4 complaints in ICICI bank website.
This grievances redressal complaint process at ICICI bank is a complete eye wash and not to be believed.
Infact the mere existence of those names mentioned in ICICI website are in question !
i.e.
level 2 : Mr. A. Kamani, Head, Customer Service.
level 3 : Mr. H. Mehta, Nodal Officer.
level 4 : Mr. B. Madhivanan, Senior General Manager, Service Quality.
I feel the process and names in website are a complete fraud and banking regulators must take note of this.
The only option left to me and would also advice to others is to approach the Banking Ombudsman and court.
This grievances redressal complaint process at ICICI bank is a complete eye wash and not to be believed.
Infact the mere existence of those names mentioned in ICICI website are in question !
i.e.
level 2 : Mr. A. Kamani, Head, Customer Service.
level 3 : Mr. H. Mehta, Nodal Officer.
level 4 : Mr. B. Madhivanan, Senior General Manager, Service Quality.
I feel the process and names in website are a complete fraud and banking regulators must take note of this.
The only option left to me and would also advice to others is to approach the Banking Ombudsman and court.
I have taken a home loan from your Calicut branch Kerala (Loan No.LBWAY [protected]).Actually the service from this branch is ugly and arrogant.Your customer service is also good for nothing.They are making fake phone calls about loan dues and I paid double installment twice.Refund of these kind of amount is late more than four months.You are imposing penal interest for late payments. What about customers late refund.When I made phone call to the branch they were'nt attend the call or otherwise handed over to some others in the bank and at last disconnect it without proper reply.The same experience from your customer service agent and wasting my phone charges(more than 200 rupees ).I am residing at Wayanad District Kerala which is 85 Km from Calicut. Please be kind to the poor customers.Thank you.
I completely agree.
I too am a vitcim of a ICICI home loan. Everything loosk clean in ICICI home loan dept untill the day you got to get your documents back.
They are cheaters, faruds.
I too am a vitcim of a ICICI home loan. Everything loosk clean in ICICI home loan dept untill the day you got to get your documents back.
They are cheaters, faruds.
Dear Sir/Mam
This is Avinash Kulkarni from Pune.I am having 2 Wheeler Loan with ICICI Bank. My 2 Wheeler Loan Acoount No is LTPUN[protected].
I went to the customer Care Centre ICICI Bank, Ramchandra Sabha Mandap, Ghole Road Near Fergusson College, Shivaji Nagar Pune.
My Basic Intention of Visit was to Transfer My ECS from ICICI Bank to SBI Saving account. When i enquired the "May i Help" You counter They told Me that i need to have 4 Cheques in order to transfer the ECS from One Bank to another Bank.
I told that at them, that i am alredy a customer, i have paid my installments regaulrly for Last Two years. Only one year is remaining hence Please accept these cheques, but the lady did not repsond to me properly. She was Talking to Me as if she is the owner of the ICICI Bank & i am a very ordinary person who does not know any thing in Banking & Loans. Then I met Mr. Mahadi Branch Manager.I clearly explained him that i am having 2 Cheques right know one cheque you can accept it as a cancelled cheque & one cheque you can fill in the security amount whatever you needed. But he said that as per the Bank policies he cannot accpet the Same.
I full agree that the Bank has certain Policies & staff must follow. But the Treatment what i got from the Branch Manger Mr. Mahadi was worst which i have never recived in My life from any of the bank. He was One step Ahead than the lady at the Helping desk.I am worried only about the Treatment given by the staff to me. If such a situation continues, i think ICIC Bank will be left with very few Customers. I am Aware that Myself Moving away from ICICI is Not going to Make Much difference to ICIC. But if it is a cumulative process, you must take Care. I have Bothered to inform you. There may be many other customers who do not bother but simply move away from ICICI; as there are many other options open in the Market. Moreover I asked the Manager that if i furnish all the details & send you all the Documents by courier, whether it is acceptable to you.He answered to me in very bad words that They will Not be responsible for any courier documents. In this 21st century when you are insisiting on NEt Banking, is there any need to visit the Bank again & again for Small Small COrrespondence?
I am Workin as an Asst. Section Manger in Customer Service DEpt in a Pvt Ltd comapny in Pune. For the same work i need to Spend Half day leave agin that too in the 21st century where all the banks insists on the Net banking.
Above all i just want to Inform you that it is your staff who is loosing the Intrest of the customers in ICICI Bank.If the customer goes to ICIC Bank for routine work its ok. But if he asks any query. The treatment given to customers is very worst!!!
I just want to request you that Please take care of Customers & customers will take care of YOU!!!
Whatever is informed to me by the Bank officer i will follow & visit the Bank again with 4 cheques.
But to be very honest with you we have lost the confidence in ICICI due to the bad treatment given at the ICICI ank centers.
Thanking you,
Best regards,
Avinash Kulkarni
[protected]
This is Avinash Kulkarni from Pune.I am having 2 Wheeler Loan with ICICI Bank. My 2 Wheeler Loan Acoount No is LTPUN[protected].
I went to the customer Care Centre ICICI Bank, Ramchandra Sabha Mandap, Ghole Road Near Fergusson College, Shivaji Nagar Pune.
My Basic Intention of Visit was to Transfer My ECS from ICICI Bank to SBI Saving account. When i enquired the "May i Help" You counter They told Me that i need to have 4 Cheques in order to transfer the ECS from One Bank to another Bank.
I told that at them, that i am alredy a customer, i have paid my installments regaulrly for Last Two years. Only one year is remaining hence Please accept these cheques, but the lady did not repsond to me properly. She was Talking to Me as if she is the owner of the ICICI Bank & i am a very ordinary person who does not know any thing in Banking & Loans. Then I met Mr. Mahadi Branch Manager.I clearly explained him that i am having 2 Cheques right know one cheque you can accept it as a cancelled cheque & one cheque you can fill in the security amount whatever you needed. But he said that as per the Bank policies he cannot accpet the Same.
I full agree that the Bank has certain Policies & staff must follow. But the Treatment what i got from the Branch Manger Mr. Mahadi was worst which i have never recived in My life from any of the bank. He was One step Ahead than the lady at the Helping desk.I am worried only about the Treatment given by the staff to me. If such a situation continues, i think ICIC Bank will be left with very few Customers. I am Aware that Myself Moving away from ICICI is Not going to Make Much difference to ICIC. But if it is a cumulative process, you must take Care. I have Bothered to inform you. There may be many other customers who do not bother but simply move away from ICICI; as there are many other options open in the Market. Moreover I asked the Manager that if i furnish all the details & send you all the Documents by courier, whether it is acceptable to you.He answered to me in very bad words that They will Not be responsible for any courier documents. In this 21st century when you are insisiting on NEt Banking, is there any need to visit the Bank again & again for Small Small COrrespondence?
I am Workin as an Asst. Section Manger in Customer Service DEpt in a Pvt Ltd comapny in Pune. For the same work i need to Spend Half day leave agin that too in the 21st century where all the banks insists on the Net banking.
Above all i just want to Inform you that it is your staff who is loosing the Intrest of the customers in ICICI Bank.If the customer goes to ICIC Bank for routine work its ok. But if he asks any query. The treatment given to customers is very worst!!!
I just want to request you that Please take care of Customers & customers will take care of YOU!!!
Whatever is informed to me by the Bank officer i will follow & visit the Bank again with 4 cheques.
But to be very honest with you we have lost the confidence in ICICI due to the bad treatment given at the ICICI ank centers.
Thanking you,
Best regards,
Avinash Kulkarni
[protected]
Dear sir,
i am NRI,
I closed my home loan (LBCHE [protected] file no :[protected]) the month of sep'10 - 7th but still not received my Original documents and i am following for icic home loan salem branch in Tamil Nadu, what happen for that, Please take immediate action,
otherwise i will take necessary legal action.
i am waiting for your reply as soon as passable
Thanks / regards,
R.Palanivel.
UAE - Dubai, mail:[protected]@yahoo.com, Cont :[protected].
i am NRI,
I closed my home loan (LBCHE [protected] file no :[protected]) the month of sep'10 - 7th but still not received my Original documents and i am following for icic home loan salem branch in Tamil Nadu, what happen for that, Please take immediate action,
otherwise i will take necessary legal action.
i am waiting for your reply as soon as passable
Thanks / regards,
R.Palanivel.
UAE - Dubai, mail:[protected]@yahoo.com, Cont :[protected].
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23614
Pending
2051
Resolved
14242
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
ICICI Bank — Pathetic Customer Service in Home Loans
i brijraj verma , one of the account holder of your bank. my accout number is[protected]. i got a statement of mr. thameen arif account nu.[protected] to my communication address 0n 18 jan 08. His Cust ID is 5077215.i dont know about this person.how can he give my address for his communication.
it is kindly requested to verify his idinty and his account, for which i'll remain grateful to u.
your account holder
Brijraj verma.