[Resolved]  ICICI Bank Ltd, — complaint against Br. Manager, ICICI Bank Ltd.

sir,
I'm a customer of the so called esteemed ICICI bank at hubli, karnataka. I've taken the decision of writing to you after repeated futile attempts of making my woes heard to the sr.mgt and authorities of the bank regarding my problems with the branch manager, Ms.Prafulla Puranik. that I've forced myself to write to the ombudsman makes it clear that the magnitude of the problem is much larger than it actually looks.
the exact prob for me is the adamant, arrogant insolently proud and irritating behavior of the BM. i 've been the customer of the bank for the last 6yrs and I've had good support and relation from the staff and the prev BM, Ms. Vaishali Mahishi, but this prob has cropped up from the last 3-4months since this BM took over!!
she doesn't allow me the normal/min rights of a customer just because I've not agreed to give her investments when she wanted. I feel that customers invest wen they have the need and its ridiculous for the banks to force and hunt us for them!! and also that in case investments are not made, we are devoid of the basic services and also dished out with abusive language!! i now am giving u the details of my problems so that u can have a feel of what is exactly going on with me-
-i don't get the denomination i ask for.
-I'd be kept waiting wantedly by the BM after the staff are forced to direct me to her for everything and anything. that clearly shows that the same staff who serviced me well before have been forced to deny me the same service, evidently due to her pressure.
-if i have any complaints or small issues, she started saying that they cant be solved until and unless i make some investments and wen i said i wanted to talk to her superiors she says nothing is gonna happen and she didn't provide me the contact numbers of any authorities!!
-I've had a really tough time finding your address too as one day i was forcibly warded off the branch as i was noting down ur address there. then i went to another bank where I've an a/c and collected ur address there!!
-they say they bank from 8-8 but one day i was denied a transaction at 7:50pm saying that their watch read 8!!
-wen i wanted to put some amt lying in my father's a/c as FD she wanted to invest that into life ins.i told her that i had already made huge investments in ULIPs and they were in a bad shape and she kept insisting on that. at last i could make an FD of it and as my father was a Sr. citizen, i remember submitting form 15H along with it for non-deduction of TDS.but to my astonishment, later i found that the TDS has been deducted from my a/c.as there'd be no acknowledgement for form 15H i could not debate wen the BM bluntly argued that the form was never submitted by me! i asked for my TDS certificate in the month of march and the answer i got was that i'd receive it in may/june, until wen i was asked to wait and that issue is still pending as on date!! this was stated as a reason for which i cannot even close my a/c till everything gets settled.
according to some classification made by the bank on the basis of my a/c balance which always runs into lacs of rupees I'm termed as the high networth client but this is the treatment I'm being dished out which is irksome to the core.my prob would have ended if i closed my a/c here and transferred all my funds to other banks wer i've immense pleasure banking but i've restored to this complaint as there might be many other mid-aged customers who are facing the same prob but for some reason aren't able to bring it to ur notice!

all said and done, im unwilling to reveal my name and other details as i fear a backlash! but im ending this communication with a hope that the banking ombudsman would bail me out of the trouble and safeguard the interests of many customers who are falling prey to these type of officials who have profit as the prioritized motive to customer service!


CC to Mr. Madhivanan, Senior General Manager, Service Quality,
ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra East, Mumbai 400 051.'