[Resolved] ICICI Bank Personal Loan — FALSE COMMITMENT AND CONVERSION OF PERSONAL LOAN TO CREDIT CARD | |
IN 2008 ICICI BANK CONTINOUSLY GAVE OFFERS ON MOBILE PHONE THAT I AM HAVING GOOD TRACK RECORD IN ICICI BANK SO THEY ARE OFFERING LOAN TO FEW CUSTOMERS ALL OVER INDIA AND I AM ONE OF THEM. AFTER CONTINUOUSLY REFUSING TELLING THEM I DO NOT HAVE ANY REQUIREMENT FOR 8 TO 9 TIME THEY TOLD ME YOU CAN TAKE THE LOAN AND INVEST ANYWHERE YOU WANT, AND THERE WILL BE NO ADDITIONAL CHARGES AS SUCH EXCEPT EMI AND CONFIRMED EVEN IF SOME INSTALLMENT IS MISSED YOU CAN PAY TWO EMI AND NO OTHER CHARGES THEN ON 10 TH TIME I ACCEPTED THEIR OFFER AS PERSONAL LOAN FOR RS.252000/- AND INVESTED IN SHARE MARKET WHICH UNFORTUNATELY WENT DOWN AFTER TWO MONTHS I CAME TO KNOW THAT THEY HAD CONVERTED THE LOAN INTO AN CREDIT CARD AND ALL THE CHARGES OF CREDIT CARD THEY ARE GOING TO CHARGE ON THE LOAN ACCOUNT I MISSED ONE OF MY INSTALLMENT AND THEY STARTED CHARGING LIKE A CREDIT CARD ADDITIONAL SERVICE TAX, ADDITIONAL INTEREST CHARGES AND ADDITIONAL LATE FEES WHICH WAS EQUIVALENT TO 25-30 % OF THE INSTALLMENT, WHILE GIVING THE LOAN ON PHONE THEY HAD TOLD ME NO ADDITIONAL CHARGES WOULD BE THERE IN ADDITION TO THE INSTALLMENT EVEN IF I MISS ONE INSTALLMENT NEXT MONTH I HAVE TO PAY TWO INSTALLMENT THIS WAS CLEARED BY ME OVER PHONE BEFORE ACCEPTING THE OFFER. AFTER SEEING THIS CHARGES ISSUE I CALLED UP THE LOCAL BANK BUT THEY TOLD ME YOU WILL HAVE TO PAY THE ENTIRE CHARGES WHATSO EVER ARE CHARGED, AND IF I WANT TO SETTLE DOWN I NEED TO WAIT FOR 4-5 INSTALLMENT TO BOUNCE AND THEN WHEN THE CASE GOES IN THE 4 TH OF 5 TH BASKET THEN SETTLEMENT CAN OCCUR THAT TOO IF I PAY THE ENTIRE AMOUNT IN ONE SHOT IF I WOULD HAVE BEEN HAVING SO MUCH MONEY WITH ME WHY I WOULD HAVE GONE FOR THE LOAN AMOUNT... NOW THE LOCAL RECOVERY AGENTS[protected], 4011654 RAJESH PARIHAR AND TEAM) ARE COMING TO MY RESIDENCE AND USING ABUSIVE LANGUAGE ON PHONE AND THREATNING CALLS ARE MADE FROM THEIR LOCAL AGENTS. I HAD VISITED AGAIN THE BANK THEY SAY THAT THE AGENTS WILL CONTINUE WITH WHAT THEY ARE DOING UNTILL I PAY THE WHOLE AMOUNT. I WANT TO PAY THE INSTALLEMENT PART APART FROM THE INTEREST CHARGES AND LATE PAYMENT FEES AND ADDITIONAL SERVICE TAX WHICH WAS AGREED DURING ACCEPTANCE OF LOAN. OR WANT TO SETTLE DOWN THE ENTIRE AMOUNT WITHOUT THE SAID CHARGES IN FOUR INSTALLMENTS WITH A GAP OF TWO MONTHS EACH SO THAT I CAN ARRANGE FOR THE MONEY. KINDLY GUIDE IN THE MATTER. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
3 Comments | |
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+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service – Personal Loan’. Request you to provide the relevant details of your loan, along with your full name and contact details.
We will be glad to assist you.
Regards,
Nazia Sayeed
Office of the Nodal Officer
ICICI Bank