ICICI Bank — Misuse of Debit Card

Address:

Pune, Maharashtra

Hi Forum,

I am working in Infosys Technologies Ltd, Pune. I am writing this letter to inform you the misuse of my ATM card. On 27th july,2010 at 12:30 pm I had withdrawn an amount of Rs 500 from the ATM centre in Rajiv Gandhi Infoech Park, Phase -2, Village Mann,Pune-411057 at sdb -1 building. After withdrawal of the amount I collected the receipt and I forgot to collect my ATM card. At around 5:04 pm I had blocked the card. At 4:59 pm some one had misused the card by swiping the card for an amount Rs 6633 at Edison Enterprises.
Now I have few questions to ask:
Question 1: I explained the same scenario to the officials of the nearest branch. So I came to discover that there isn't a camera in the ATM centre in the above mentioned address. According to the RBI guidelines there should be a camera at the ATM centre. Dont you think the person who visited the bank after me could have been trace with the cctv camera. So where does the security of the bank lies.
Question 2: Now the vendor has to check the signature while issuing the receipt to buyer with the signature present behind the card. Since unlike other debit cards ICICI debit cards dont ask for the security pin which I feel is not more secured as compared to those. If not secured it is right of the vendor to check the signature and then only issue the receipt. If check by the vendor would have done my money would have been saved. I want a reply from the bank officials who is going to pay for my money.
For further details please contact me:
My Mobile No:[protected]
My email ID:[protected]@gmail.com