[Resolved] ICICI Bank (Savings / Salary Account) — Deduction of money from Salary account

surfbug

Address:

South 24 Parganas, West Bengal

Hi ,

I joined an Organization in Kolkata(RS Software) on feb 14th 2011, and opened an Salary account with ICICI bank (Manikanchan SEZ, Technopolis,Kolkata). It was an Instakit i.e. ready account , the privileges are (International Gold Debit Card) there are no charges , as many numbers of withdrawals from any other bank ATMS, I stay infront of the ICICI bank in Salt lake Sector 2 , the Card doesnt work in the ATM machine , for which I went to other bank ATM

To my surprise they deducted INR 20.00 after the 5th transaction, I went to the branch to enquire the same ,they told some technical issue is going on so it happened, please communicate to the Salary Dept, i.e near Infinity Towers(Sector 5 Salt lake), I wrote 2-3 emails and called them even,just to fix the issue, they are saying the account needs upgradation and so many things.

Boasting as the 2nd largest bank in India, the service quality they provide is real mediocre, as I see other colleagues dont have the same issue, the bank is unable to answer the query.

Please let me know what can be done so that my issue would be resolved.

Thank you
Sanjib Dey
ICICI bank a/c[protected]
Cell : +91 [protected]

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Aug 13, 2020

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Sanjib,

We have made a note of your mobile number & account number. We'll contact you at the earliest to address your issue.

Regards,
ICICI Bank Customer Service Team.

surfbug

Thanks for the update ICICI Bank. It was real nice to see the response back. But would appreciate if you take the matter to fix the issue which I am facing ASAP

Thank You
Sanjib Dey

surfbug

Hi Icici Bank Customer Care

I wish to know the Salary account status, which is not yet clear to me. As the instakit contained a International Gold debit Card, and the Instruction leaflet inside tells as following

Cash Withdrawal from Non-Icici bank ATM --- Free
Balance Inquiry Charges from Non Icici Bank ATM -- Free

I really dont understand why the Bank executives are not able to answer right answers to my questions .I had communicated with Mr Imran Ahmed(imran.[protected]@icicibank.com) who heads the Salary account department, but he was not available to comment on the same. the guy Amitav who opened my account told me about some upgradation and downgradation of my account as I am not eligible for the privilege of Gold account.(Despite being a corporate account)

Please Clarify the facilities which is applicable for my account so that I dont have to worry about my Salary account.

Thank you
Sanjib Dey
ICICI bank a/c[protected]
Cell : +91 [protected]

Thank you
Sanjib Dey