[Resolved]  ICICI Bank's Credit Card — FRAUD AND CHEATING (COMPLAINT IN CONSUMER FORUM AND CONCERNED MINISTRY)

Dear Sir,
Please refer to the above subject.
Iam holding Gold Credit card no. [protected] of ICICI Bank whose validity is till 07/2009.
In June'08 monthly statement it was reflected by bank that Rs.39250/- amount was due and last date was 14 July'08.
Accordingly I made the payment of Rs.39250/- through cheque no.092632 on 12 July'08 and it was debited from my savings account no.[protected] on 14 July'08 of AXIS bank, Barrackpore-700120, West Bengal.
I was shocked to see that in october'08 statement it is reflecting that again Rs.39250/- has been added as due in my credit card's amount and it is reflecting that again this amount is due for payment and regardinger this when I spoken to customer care Mr. Venkat on telephone no. [protected] on 31 October'08 then he kept me on hold for 30 minutes and after that he informed me that it is not known to him that where the thing has gone wrong and asked me to call back on 03 November'08 with reference no. SR 84348993.
I called back on 03 November'08 to ICICI Bank with reference no. provided by them but still that matter has not been solved and it appears that now this bank is involved in fraud and cheating case with customers.

I am seeking advise of consumer forum on the above and reportedly the same is being forwarded to the concerned ministry and regulatory authorities.

With Regards,

RAKESH PANDEY,
FLAT NO.3-E,
UMIYA TOWER,
70/A, BHATTACHARJEE PARA,
BARRACKPORE,
KOLKATA-700120 (W.B)

LANDLINE NO.[protected] / 25945137
MOBILE NO. [protected] / [protected]