[Resolved] ICICI - Credit Card — Illegal online transaction, bank is not ready to stop the payment | |
I am ICICI credit card holder. I have been using the credit card more than three years. I checked my credit card mini statement through ATM on 16th Jan 2008. I found a transaction worth Rs. 1000 on 11th jan 2008. I called the bank immediately to complain about the transaction since i haven't made any transaction on the day. The call centre executive said the merchant hasn't claimed the money, asked me to wait for 2 or 3 more days. I told him, the transaction is illegal since i haven't made any purchases. I asked them divulge the details of the merchant and address so that i can get some clue about the transaction but they declined to divulge the merchant details. They couldn't stop the payment, if i have to go for a dispute i may have to go only when the settlement happens. The bank is not helping to stop the criminal activity. I see the bank is getting away from the responsibility of helping a genuine customer. If i have bought something online that is supposed to be delivered at my address and the delivery proof will be with the merchant. I dont know how to handle this. Rajesh Kannan D Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
1 Comment | |
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Online transaction — TO STOP TRANSACTION
SInce Morning i am calling SBI Customer care and Different Head branches, to reslove my urgent Query, but noone is ready to respond in answering even basic information, Government related issues are worst to deal with, they are making us realize.