[Resolved]  ICICI Demat — Forged the account no.

I opened an ICICI demat account in 2007 with an intention to trade, however, decided to close it down in Dec 2008, as I had never used it.

On 26th December, 2008, I was due to pay Rs 505.62 as the renewal fees. But since I had decided to close it down, I visited ICICI Bank in JP Nagar 6th Phase on 13th December 2008. The (busy) executives told me to visit ICICI Direct. I asked them is it okay to visit JP Nagar, 3rd Phase. They told me “Yes”. So while driving back, I made a stop at ICICI Direct office at JP Nagar, 3rd Phase.

I met Mr Manjunath (RM), and expressed my desire to close the account. He was fairly reluctant to process my request. And instead of giving me any form, gave me a blank paper and asked me to give a written request on the same.

I presumed that things will move and they will close my demat account. However I was oblivious of the fact that it is difficult to get things moving so easily.

In January 2009, I viewed my banks statement and was shocked to see that on 29th December 2008, Rs 505.62 was deducted towards ICICI Demat account, inspite the fact that I had received a hard copy of the formally accepted letter towards the closure of the Demat account.

On 27th January, 2009, I wrote to customer care and forwarded the scanned copy of the letter that I had given to Mr Manjunath at ICICI Direct. On 2nd February, they (ICICI customer care) replied back saying that the account number is incorrectly written. And they forwarded me a copy of the letter which according to them I had sent.

But when I looked at the letter, it was a forged one. They took a print out of the letter that I had sent, changed the account number, and sent it back to me saying that the account number is incorrect.

I am surprised by the audacity of the customer care and also to the extent they can go to forge the letter and indulge in fraudulent practices. I will forward the copies of both the letters if required.

Now the question is, if the executives of India’s one of the top banks will commit such a fraud, then who do we trust???