ICICI direct — non compliance of request

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i opend a investment ac with icici direct in june10. i provided my id and add.proof and my icici sb ac refernce. when i got my login id and password ,it was adrresed to mrs...... and with wrong address. i called my representative in icici at meerut several times.after that i made a written request regarding my gender and address change. after 15 days they said you have to contact at help desk. i login into the ac but customer care page showed me the message "server under maint. try after some time since one month. i want to close all that ac and seeking the rs500/- refund they charged for the ac. how ? and where to go?
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    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    ICICI direct - non compliance of request