I had availed a Home loan from ICICI in 2004 and have bee paying the emi's regularly. Due to financial problems i had to sell the property and foreclose the loan. I had closed the loan on 30th October 2009 and till date i'm not getting any proper reply from the branch or customer service team with regard to returning my original documents. I have even escalated the matter to Avijit saha (first level escalation as mentioned in ICICI bank website) and shivakumar tadikonda (second level escalation).There is no convincing reply from these people. It is very frustrating and I really do not have an answer to my buyer. he has set a deadline for giving the documents and I have failed o honour the committements. I will have to pay back the advance amount which i received from him and paid the same to ICICI to foreclose the loan. Is ICICI going to compensate for the losses which I have suffered. Was this information helpful? |
I have paid the total amount at the time of foreclose of the loan on 29/05/2010. But till date, I have not received the original documents.
Inspite of repeated telephonic communication with customer care personnel Mr Sujit ghorpade, Kiran Sadhu and Manish, I was diverted with excuses every time.
Due to lapses in your department, I have been suffering a huge financial loss. Now, I want to know the reason for the delay of receipt of the original documents and people responsible for this issue.
Kindly look into this matter personally and help me resolve this sensitive issue as soon as possible. I am looking forward for your positive co-operation.
Also, I would like to add that ICICI home loan service is at its worst condition and every time I share my experience with other people and stop any type of dealing with ICICI bank.