ICICI Home Loans — Not returning documents after foreclosing the loan

I had availed a Home loan from ICICI in 2004 and have bee paying the emi's regularly. Due to financial problems i had to sell the property and foreclose the loan. I had closed the loan on 30th October 2009 and till date i'm not getting any proper reply from the branch or customer service team with regard to returning my original documents. I have even escalated the matter to Avijit saha (first level escalation as mentioned in ICICI bank website) and shivakumar tadikonda (second level escalation).There is no convincing reply from these people. It is very frustrating and I really do not have an answer to my buyer. he has set a deadline for giving the documents and I have failed o honour the committements. I will have to pay back the advance amount which i received from him and paid the same to ICICI to foreclose the loan. Is ICICI going to compensate for the losses which I have suffered.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

I, RamChandra Dave, holder of Home loan account No:LHABD[protected], have been facing an issue in recovering the Home Loan documents.

I have paid the total amount at the time of foreclose of the loan on 29/05/2010. But till date, I have not received the original documents.

Inspite of repeated telephonic communication with customer care personnel Mr Sujit ghorpade, Kiran Sadhu and Manish, I was diverted with excuses every time.

Due to lapses in your department, I have been suffering a huge financial loss. Now, I want to know the reason for the delay of receipt of the original documents and people responsible for this issue.

Kindly look into this matter personally and help me resolve this sensitive issue as soon as possible. I am looking forward for your positive co-operation.

Also, I would like to add that ICICI home loan service is at its worst condition and every time I share my experience with other people and stop any type of dealing with ICICI bank.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23621
    Pending
    2043
    Resolved
    14253
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information