[Resolved]  ICICI Prulife / Iprotect — iProtect - Worst Product and Customer Care

Address:

Kozhikode, Kerala

ICICI Prudential have come up with iProtect plan and pormoting it very intesively now a days. I also felt it is one of the best and cheapest product in the term plan. Hence I decided to go with this product. I never knew at that time that I would have gone through such bad experience with such reputed company!

I paid money for the iProtect (OL[protected] on 07/12/2010 and did my medical test on 31st Dec 2010. When I checked my applicaton status after 1 week i found NO records!, Then I called customer care and i got the same answer. They said they could not find any record for the applicaiton -OL00047940. The guys gave me kerala number . I called 3 or 4 times and atlast somebody picked up the call and told that the documentation process still pending and will complete it one week. When i checked the tracker after 1 week(15th Jan 2011) i found my records back! The tracker says my medicals are completed.

But now it says "D-IUW Requirement not met" status pending. I don't know what this guys are doing ? Even after more than 2 months of waiting i didnt get my policy document! or any update from the company. I got a sms to attend a teleconference regarding iProtect. I got call at the right time but the it broke 3 times and the voice quality was so poor. I couldn't raise my complaint with the team.

I strongly recomment all do not go for this policy just for less cost. There are lots of other options available in the market. I regret for taking for this policy now. It is absolutely a fraud product from the company. Please call me if you similar issue or planning to go for this : [protected]

Kiran Valsan
Kerala