ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Customer satisfaction rating: 9%
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COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
21
18

Mobile:
Mobile:
13
15

Customer satisfaction rating
9%
Complaints
728
Pending
245
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ICICI Prudential Life Insurance related photos (44)

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ICICI Prudential Life Insurance Customer Care related pictures (44)

ICICI Prudential Life Insurance Complaints & Reviews

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ICICI Prudential Life Insurance — Prem recd by you but actually not sent by me

 SubramanianA on Aug 25, 2016
I have received a SMS from DZ-IPRULI Stating that : you have received a premium of Rs.275886 on my policy no. 19895225, 19895153, 19896420, 19896374 and that this will be applied to my policy on the due or payment date ( if it is after due date). And that you will send me confirmation with a premium receipt.

I do not understand what it is all about.

It is anyway true that I have taken a policy no.19896374 in Mar 16 which was wrongfully explained to me by your representative, to be very beneficial. Believing him I have paid .rs..101000 towards first premium. But I have...
Complaint comments  Read comments Complaint category Unauthorized charges

ICICI Prudential Life Insurance — Medical test

 ugonjare on Aug 20, 2016
Even though paying insurance premium icici prudential not arranging medical. I waited for 4days & even then their call center mr. Ashok was telling to wait for more 24 hrs, then 48 hrs & then 96hrs. Very bad service. When i asked to refund my money then they said to contact to branch now. No customer oriented approach. Beware from such kind of poor service provider company. What gurranty how they will treat to our family during any bad event like death of policy holder.

Uday gonjare
+91 9552588245
Application number
Ob06252317...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Non cooperation in branch

 muzammil786 on Aug 9, 2016
Icici prudential life insurance main office is at chiplun but the dapoli icici bank branch are selling the policies of your company when we are going to pay the amount of our policy they are telling that give the amount or money in cash form not in check form but we have to give the money in check for is their any need to give the money in cash form? Last year one employee had taken check from me to pay the amount of premium and after one month he is telling that your check has been lost after taking the check whos responsibilty to keep the check in safe position your's or our's. When we going to...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Document no.44430493936 my name v sethuraman note the change of address and forward the the above document to my new address.

 raman47 on Aug 6, 2016
I have shiffted my residence from 33, subbu street f1 balaji appartment thiruvanmiyur chennai 600041 tonew no 120, velacherry tambaram main road, flat k 1 casa granade medavakkam chennai 100. Please change my above address and forward to me the above document to my new address and piease send me a reply to my email address. My email address sethuramantravels@gmail.Com i have forwarded a copy of my aaddher card for your ref...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — About policy no. 17580530

 BokarocarryingCorporation on Aug 6, 2016
This is to inform you that, i am policy holder in your company. My policy no. Is 17580530, due to my financial problem premium amount not paid in due time. 1 years ago i visited to your kankurgachhi (kolkata) branch for payment of outstanding premium amount but your that branch employee mr. Shabbir ali and others said me for waiting some months for wave of interest amount.
So that i do not pay my premium on that time and waiting for wave of interest but i cant received any kind of massage from them, recently i go to icici bank burrabazar branch to know total outstanding premium amount but...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Regarding non payment of policy surrendered no.15166658

 grrsingh on Aug 5, 2016
Dear Sir,
I subscribed to ICICI Pru Life Stage WealthII Policy No.15166658 on 21.5.2011as a resident of Lucknow, paid three annual premiums and discontinued the policy thereafter. After mandatory completion of five years on 21.5.2016. Along with original policy document, I visited the nearest branch of ICICI Prudential Office located in Koramangala, Bangalore in the 1st week of June, 2016 but was denied payment on the pretext that the Head Office had not issued instruction in this regard.It is brought to your notice that I shifted from Lucknow to Bangalore in 2014. In the matter I contacted...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Deficiency In Service

 ajju9127 on Aug 3, 2016
Respected sir,
It is with great regret that I am writing this letter to make you conscious of the inconvenience and hardship caused to me due to Icici Prudential life insurance company deficient services.
I took a policy (#15489668) from this company on 06th May 2011 under the ICICI Pru Guaranteed Savings Insurance Plan (UIN: 105N114V01), assuring me an amount of [700000]. The details of the policy stated that an amount of Rs. 50, 062/-(Rupees fifty thousand and sixty two only) was to be paid, I shall get an amount of [700000] back.
But unfortunately the policy details along...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Icici prudential elite life ii

 bkrai on Jul 30, 2016
I, Dr. Brijesh Kumar Rai, have purchased a IPRU Elite Life II plan, Policy no.:19338692. My complain is regarding this policy. I live in IIT Guwahati. Last summer (June 2015), I had to visit Hon Kong, Sydney and Canada. I needed travel card and thus I approached IIT Guwahati ICICI Branch. The managers/agents at branch seemed quite co-operative and they helped me in getting the travel card. While helping me out in getting travel card, they so much encouraged me to purchase the policy called IPRU Elite Life II. (In
hindsight, I feel they were more interested in selling the policy than
giving...
Complaint comments  Read comments [5]Complaint category Insurance

ICICI Prudential Life Insurance — Pf settlement tds certificate and pf account statement

 Akhil Sangal on Jul 29, 2016
I am ex employee of icici pru life insurance. I got my pf settlement in the year 2015. I called icici pru customer care for hr related issues several time and ask my pf statement and tds certificate related to pf settlement but i have not received any response from their side till now. I mail them also but not received any response. Whenever i call they they tell me that we will send but i have not received till now. Kindly llok into the matter and arrange the pf account statment and tds certificate. My employee id in icici pru was (585696) and my name is -
(A. Sangal)...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Product not clear

 hsbcsureshh on Jul 29, 2016
Ploicy no. Icicipru19654662

Executive icici ; surya
Mob; 9677017217
8056036447

Product not clear, payment mode want to chenge but phone banking officer called me but he was not clear, i paid six months last time, i want to continue so kindly do favour, initially they said we can do one month, r quarterly, half yearly, but, they now saying differently, so i need money again i dnt want to continue,. Life insurance, they not clear in there product, can u help me,

Thanks®ards
Uresh. N
9884198592...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Premium paid on 19.07.2016 ecs represented on 28.07.2016

 Bijal Dinesh Mody on Jul 28, 2016
Icici policy no is 18756203 paid rs. 100000 on 19.07.2016 why ecs is done on 28th july 2016 and bank is debited amount of rs. 287.50 as sufficient balance is not there. why account is debited with two times i am claiming rs. 287.50 as i have alrady paid the premium.
Please reslove the matter as fast as possible

Thanks
Bijal sandip mody
9221242197...
Complaint comments  Read comments [1]Complaint category Other

ICICI Prudential Life Insurance — Policy no 06102885 p v sivaprasad

 sivaprazad on Jul 24, 2016
For 20% redemption in the above policy was given to your trichur office and they informed me the total value comes around rs.162000/- and the 20% value would be around rs.32000/-. But to my surprise an amount of rs 28639.91 only was credited in my account exactly the same amount i redeemed two years back on 7/8/2014.
Though i requested for a statement no statement is t received so far.
There was a shortage of more than rs.4000/- as you told me at your office at trichur.. I have started this policy nearly 10 years back and the premia are being paid promptly.
If this type of things...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Payment not received

 baljeet1986 on Jul 19, 2016
I surrendered my policy on 4july 2016 but still i not receive my amount.
I contact with customer care, they always tell me that your payment will receive. my policy no. is 15677856. they have no reasons for delay. your company give surety to receive amount in 10 working days, but in my case it 15 days completed and still i not getting and response for delay the amount....
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — Icici pru policy 17545792 call id # 92028715

 vincentpj on Jul 6, 2016
Priya Janbandhu
Why cant you answer for the complete info requested?

End of lock in period.?
When can I take the fund with out any penalty or exit load.???

This policy was given to me from ICICI bank kaloor, Kochi branch with wrong information and was a cheating.
Just for the commission and target some employees cheat the public.
You may refer my initial mails regarding refund.
Any how my 2 lakhs would have been 4 lakhs if it was deposited in FD only.
I am one one of the victim, there will be more fools still investing hoping...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — False information given at bank

 RashmiJaiswal on Jul 6, 2016
Hi,

I had taken a policy of icici saving suraksha policy at hinjewadi branch, pune from mr. ashok for tax benefits on 30th march 2016. i was told that i will need to pay a premium of 30, 000 per year and an additional amount of rs. 1088 additional taxes of just one time. but now when i proceed to pay the premium the amount is again added to the basic premium of rs. 30, 000. i feel cheated.
The person should be taught to be honest not lying about benefits.

Policy number: 19932615...
Complaint comments  Read comments [5]Complaint category Tax Services

ICICI Prudential Life Insurance — Over selling of icici prue life insurance policies

 amarnath_b on Jul 5, 2016
Sir,
It is for your kind information that i and my wife have been sold 16 policies of icici prudential of various types.
It is also worth mentioning that many of these are very long term policies & maturing on or after 2022 or even later (i. e at my age between 70 – 80 app.) which they did not take into consideration.
I had suffered cerebral haemorrhage and cardiac problem followed by angeo-plasty few months before the period when the policies were sold to us.in spite of disclosure from our side and with full knowledge of my critical medical condition the policies were done...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — Icici prudential life insurance need to know exact pf number

 jadon004 on Jul 2, 2016
Dear Sir/Mam I was working with the icici prudential for 1 year & in my salary slip my pf account is mention as my employee id i.e. 5019133. but while checking on epfo site this is showing as invalid. So please provide me exact pf number with establishment code.
I know your account but i am trying online but your account incorrect

Regards
sanjay
5019133


PF Account no*:
Maintained with EPFO Office


MH

BAN

0049598

000

5019133
Click Here To...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Cheque of completed policy not received

 basavaraj m koli on Jun 28, 2016
Policy no.02961275 10 years cash plus my policy has been

completed in month of june 2016. But matcurity amtount is

till not received me. Pl. Send me early.

...Koli b.M....
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — Not cancelling the policy after requests and non refund of advance access premium payment

 jaingauravin on Jun 24, 2016
Dear Sir/Mam,
I was holding a Term Plan( Policy no. 18684991 ) with ICICI Prudential.
I have added the provider as a biller in my HDFC bank account so that automatic payment can be made on the due date.
As I had to cancel the policy this year, I have deleted the biller from my account on 13th Jun much before the due date 20th June and didn't authorize any transaction.
Yet by bank mistake, Transaction was done and premium paid on 14th June.
As I have already requested ICICI Prudencial to cancel my policy, I requested them to refund the access payment( Request...
Complaint comments  Read comments [7]Complaint category Insurance

ICICI Prudential Life Insurance — Activation of new WEALTH BUILDER policy

 Padam Sonar on Jun 23, 2016
On 2nd June i have purchased Wealth Builder Policy with ICICI Prud.
I have done the payment on same day over credit card and shared all the docs with executive which he has requested.
As per him it should be ready by next 10 days but till date there is no progress on the policy.
On top of that i am receiving mails from ICIC Prud that my docs are pending and due to that policy is not issued.
When i sent a mail to customer care team again i am getting reply that share the transaction receipt as a proof.
Day after day i am following with but still there is no progress...
Complaint comments  Read comments [2]Complaint category Insurance

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