ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:+1 860 266 7766
Mobile:+91 22 6193 0777
Satisfactory Rating
0%
Complaints
646
Resolved
0
Oops! We're trying to establish a communication with the company, but apparently they're not interested in resolving complaints.

ICICI Prudential Life Insurance Complaints & Reviews

Icici Prudential Life Insurance - Automatic Activation of ECS for payment of policy

User
 Sharbaroop on Aug 26, 2015
Be aware of ICICI Prudential Life Insurance company's 'smart' working. They will automatically enable ECS for your insurance payment. They did for me without any request for such from my end. When asked about this they kept telling that as per their record I have used earlier payment through Debit/Credit Card from their website and in that website I have wrongly selected ECS mode option. Whereas all my payments were made through net banking from webpage of my bank. When I furnished proof of my last payments that shows all payments were made through net banking and asked ICICI Prudential to furnish...
Complaint comments Read comments [1] Complaint category Insurance

Icici Prudential Life Insurance - Very poor response and claim process

User
 biranlalsingh1976@gmail.com on Aug 25, 2015
Hi, This is with ref the death claim intimation sent to ICICI pru policy no 18305111. There is nthing requirement but still ICICI pru unable to settle the clain even they are just saying it is under process. Their executive came for verification and asked for money to settle the claim. Is is necessary to pay money to ICICI pru filed office or claim manager to settle the claim....
Complaint comments Read comments [1] Complaint category Insurance

Icici Prudential Life Insurance - Did not received our money after getting acknowledgment slip from more than 1.5months

User
 SeemaSri on Aug 10, 2015
We have surrendered our policy 06510569 and got acknowledgement slip also on 26th June 2015 at Hazratgunj branch, Lucknow. We have done all the formalities and also submitted all the documents. But still we haven't got money till now. We have called your employes many times they always say in 2 to 3 days you will get money but it's more than 1.5 months and we haven't got our money, and now they are even ignoring our calls. We aren't getting death claim, want to discuss about it, there isn't any proper guidance here. By complaining here we hope our problem will resolve soon, we are fed up of all...
Complaint comments Read comments [1] Complaint category Insurance

Icici Prudential Life Insurance - Claim for amount in foreclosure policy

User
 Dr.jayesh Gaygol on Aug 1, 2015
my father opened the icici prudential life insurance policy in 2007 and it was continued till 2010 as it had locking period of 3 years . as now he is no more I called icici customer service centre to claim / refund the amount invested, she told me claim can not be made because of foreclosure policy. but when I check other customers complaints they claim the amount of foreclosure policy. I want to claim this invested amount kindly guide me through this.

policy no.- 06145791

name :- murlidhar pundlikrao gaygol...
Complaint comments Read comments [2] Complaint category Insurance

Icici Prudential Life Insurance - Sold Wrong policy

User
 utkarsh29 on Jul 16, 2015
Hi I was sold a policy by ICICI Pru with policy number(18555166). I am totally disappointed with the services and the guidelines provided by ICICI Pru life till now. Please find the below issue and torture which i have been facing due to ICICI Pru from last one year. I am expecting answer of my each query please. 1. When i have purchased policy at that time Apr-2014 the advisor Minisha (ICICI OMEGA Branch, Greater Noida) told us that this is a Fixed Deposit with 3 year maturity plan (either you pay three year or one year) and you will get the Brouchere and Welcome kit in next two weeks...
Complaint comments Read comments [1] Complaint category Insurance

Icici Prudential Life Insurance - Life Insurance Policy Fraud

User
 Claims Simplified on Jul 10, 2015
Win - win solution for victims / sufferers of icici prudential life insurance

Issue:
Year - after - year thousand & thousands of policy holders of icici prudential life had suffered huge financial losses. Apparently after their customized tailormade policy – advised, sized & stitched by company after factoring in the contextual facts – income, age etc. , termed as most suitable, viable in given conditions with given basis – income, age…turn out in due course as most unsuitable, unviable, a financial death trap. They suffered losses, pain, humiliation...
Complaint comments Read comments Complaint category Insurance

Icici Prudential Life Insurance - Not Cancelling my Policy

User
 Amitabhg on Jun 29, 2015
I have recently got a policy with Policy number = 19295138. This policy was issued to me by my ICICI relationship manager as he misguided me. When i received my paper document i came to know the policy details and latter when i requested to cancel my policy, ICICI Prudential denied this. When i contacted with other persons, they were saying that you can cancel the policy after 15 days of receiving the physical documents. I have received the physical document on 18 June 2015. Latter when i contacted my ICICI relationship manager he was not interested in cancelling my policy. I registered a complaint...
Complaint comments Read comments [2] Complaint category Insurance

Icici Prudential Life Insurance - Fraud signatures done and claim is not granted

User
 sonal agarwal on Jun 23, 2015
My mother Mrs. Meenu Agarwal from Pilibhit (UP) has a ICICI Prudential Health savor policy with # 17475242 since 19 March 2013. We are paying premiums regularly and Last month we claimed for Hernia surgery for her. The claim was rejected saying, that hernia surgery is not covered in medical policy. After several follow-ups it was told that an exclution letter was provided to us at time of providing policy saying hernia surgery will not be covered in this and it was told that my mother has signed that. When I asked to send me a copy of it, a letter was emailed to me which contains the copied signature...
Complaint comments Read comments [1] Complaint category Health & Life Insurance

Icici Prudential Life Insurance - Term Plan Application - Being cheated by ICICI Pru Life

User
 vikrantkale on Jun 18, 2015
I am Vikrant Kale filing complaint against icici prudential insurance company. I am Old Customer of ICICI Since 2004! I have good faith in ICICI till date . I have relation with ICICI BANK, & ICICI Prudential . But very very bad Experiance with ICICI Prudential since since I have applied for ICICI Prulife Term insurance plan. I have applied for Term plan on May 16th 2015 for ICICI Protect Options 2 as advised by their customer service desk. Documents uploaded on the very same day and medical tests were done on 1th May. As I haven't received any update in 2 weeks started following with...
Complaint comments Read comments Complaint category Insurance

Icici Prudential Life Insurance - Wrong email id

User
 mandawat on Jun 12, 2015
Good Evening icici that was wrong email id written by your executive sanjay.mandawat@nexteducation.in my humble request to you please right email id is sanjay.mandawat@nesteducation.in please send my policy document and any other types documents plz send this email id thankyou My policy no. 19312157 E welcome kit for OS03833353...
Complaint comments Read comments [1] Complaint category Insurance

Icici Prudential Life Insurance - loyalty additions for the ICICI Prudential policy number 13658217 Elite pension.

User
 Nayan Bhatt on Jun 9, 2015
I have complained several time to ICICI pru customer care on the matter below. I have regularly paid the premiums for more than 5 years and loyalty addition on the policy is due since February, 2015 but not done so far. I have sent many complaints references.: request number 79926075 query number 80267569. I have been promised many times with setting deadline by May and still nothing is done. There are standard answer that they are working on it for last 4 months. I am really tired as taking ICICI policy is proved to be pain....
Complaint comments Read comments [2] Complaint category Insurance

Icici Prudential Life Insurance - REFUND REGARDING MY POLICY

User
 ankit2027 on Jun 8, 2015
My grandfather bought an ICICI Cash Advantage Policy of 250000 in sep 2014. But unfortunately he expired in Nov 2014. He was the proposer in the policy and My life was assured in this. I am in Major category and want the policy to be closed and refund of the amount I have Paid till now deducting all the commission and charges. I visited different branches of ICICI but every branch is telling different things. I am seriously fed up of ICICI Pru life. I want my refund as I am not in a osition to pay the next premium. Mob: 8800841891...
Complaint comments Read comments [2] Complaint category Insurance

Icici Prudential Life Insurance Co. Ltd. - Issued less surrender amount against policy

User
 shravani patole on Jun 5, 2015
I have surrender ICICI Prudential Secure Plus (UIN: 105L025V01), Policy Number 00883121 on 12/12/2013 at the ICICI Prudential Mumbai Amboli Branch. Concern was raised multiple times to ICICI Prudential representatives regarding less amount issued to me for mentioned surrender policy. And everytime I get their following standard response; ---------------- This is ICICI Pru response:- Guaranteed Surrender Value = 35% of [All premiums paid - (first year''s premium + rider premium + extra premium)] Surrender value is higher of GSV or NGSV. * Non Guaranteed Surrender value: will be equal to a...
Complaint comments Read comments [2] Complaint category Insurance

Icici Prudential Life Insurance - Cheating on premium payment

User
 ms69175 on Jun 3, 2015
I took a loan from DHFL and while taking the loan it was told that it’s compulsory to take a Home Assure insurance policy of the opposite party. I was informed that as per the scheme of the policy, on purchase of policy i would get lot of benefits. Believing these words to be true, i made a payment of Rs 15028/- against policy no. 14728902 to the opposite party. After purchasing the policy, the complainant received a message/mail from the opposite party every year for payment of premium and accordingly he paid the premium of Rs 15028/- to them till 4 years. However, the problem remains that when...
Complaint comments Read comments [2] Complaint category Insurance

Icici Prudential Life Insurance - reversal of interest charge

User
 vijay2189 on May 29, 2015
My policy no is 15584303 name of veena sahetia. Company ne meri policy per 15000 se bh jyada ka interest lgaya hai mene company ko interest waive krne ko bola hai lekin yh mujhe pareshan kar rahe hain kbhi bolte hain jhan se policy krwai hai wahan jao kbhi mna kr dete hain aur bol rahe hain 31st may tk premium nh bhara toh policy terminate kr denge...
Complaint comments Read comments [2] Complaint category Insurance

Icici Prudential Life Insurance - Transfer of my PF mount

User
 vikram Ghosh on May 22, 2015
My prevous employer ICICI PRUDENTIAL LIFE INSURANCE, Bombay has informed me that they have sent a cheque for RS97772.00 against my pf no. MH/BAN/49598/558603to RPFC, DWARIKA, NEW DELHI on 15.7.2013 with a request to trasnfer the amount to my second emplyer M/S Unitech Wreless Tamilnadu p ltd epf no DL/937123/1353.But sorry to inform you that till today same has not been transferred.. My present employer is D.B. CORPARATION LTD. (DAINIK BHASKAR) and my UAN NO 100432058176 ANNEXURE K ENCLOSED...
Complaint comments Read comments Complaint category Insurance

Icici Prudential Life Insurance - CANCELLATION OF ICICI-PROUDENTIAL LIFE INSURANCE NO.19175656

User
 gandepalli on May 21, 2015
I SEND A MAIL TO lifeline@iciciprulife.com FOR CANCELLATION OF ABOVE POLICY FOR THE REASON AS I HAVE ONLY FOUR YEARS OF SERVICE AND I UNABLE CONTINUE THE POLICY FURTHER. STILL I AM RECEIVING ABOUT THE PAYMENT OF PREMIUM. KINDLY CANCEL THE POLICY AND KIDLY REFUND THE AMOUNT AS EARLY AS POSSIBLE G V SATYANARAYANA 18-27-15 BALACHERUVU PEDA GANTYADA VISAKHAPATNAM MOBILE: 8500669543...
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Icici Prudential Life Insurance - ICICI Prudential Life Insurance Policy Rejected - But Not Returning Money Back and no communication

User
 vs vijayalakshmi on May 18, 2015
Dear Sir/Madam, I am living in Chennai. Issue Explanation: During the Month of November 2014, I planned to invest money in life Insurance and enquired about ICICI Prudential. After that, Chennai ICICI Prudential Life Insurance Field Service Employee Mr. Babu called me frequently and canvassed about the PLAN continuously. Another person from ICICI Prudential Life Insurance Sales Department Mr.Vijay also called me every day and convinced me to take the policy. In December month, I was also interested with the PLAN/POLICY finally. And i submitted the form along with address proof...
Complaint comments Read comments [10] Complaint category Insurance

ICICI Pru Lifestage Pension Ad Uin 105l100v01 - no communication

User
 Tara Varghese on May 13, 2015
I hold a policy ( 13864567 ) with a commencement date of 08/05/2010, with a 1 lakh premium annually, I have already paid Rs. 3lakhs so far, we have been away from the country for the past 2 years, I would like to know the value of this policy now and when will I be able to close this, I don't want to continue paying this amount anymore, I have tried contacting your office several times but fail to get through, request you to please send me some kind of communication, I would like to know what is happening to the amount....
Complaint comments Read comments [1] Complaint category Insurance

Icici Prudential Life Insurance - Non Receip of Polocy No 19142762

User
 kishor atavankar on May 12, 2015
Dear Sir, I would like to inform you that, i have been touch with ICICI Bank from 2000 my account No. 000401032145. have never face any problem from you. but this time... by the way. i have not received my policy number 19142762 along with my payment receipt till date. I received SMS that it was sent to my my address on 10th Feb 2015. Moreover, you have sms me that the welcome kit has been develvd on this mail id kpaxxxxxxx@yahoo.co.in but by the time of this policy i was mentioned mail id as atavankarkishor@gmail . I have an icici prudental policy which i took in Feb 2015.and have visited...
Complaint comments Read comments [3] Complaint category Insurance

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