Follow us
Log in        Register
ICICI Prudential Life Insurance Logo

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai City District
India - 400025

Customer Care Phone Numbers and Contacts

Phone:+1 860 266 7766
Mobile:+91 22 6193 0777

ICICI Prudential Life Insurance Complaints & Reviews

ICICI Prudential Life Insurance Co. Ltd. - Stay away from this one

 sankarv on Apr 17, 2014
Address: 388, G V Residency, Coimbatore-641028: Mobile: 7667434419
emai id:
Polciy No: 00863957
Maturity Date of Policy: 01 Apr 2014

1. The above said Policy was issued for a term plan of 10 years and fell due on 01.04.2014
2. Even though, normally Insurance Companies like LIC of India send advance intimation of maturing policies to the Assured and ask them to return the Insurance Policy document with other documents like ID proof and Bank details for sending electronic payment...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Pruife Co. Ltd - no response from your executive

 Ishtiyak9818 on May 10, 2013
dear sir/mam,
actually i am customre of iciciprulife co. My policy no-15523717,i had send an query related to my policy,for feedback and i wrote pls call me(wednesday 8th 2013),but till now no guy called me,actually i want to know grace period of my policy,for paying premium,i am just waiting for his response, my details given below,
********* Dear Customer,
Thank you for writing to us. We will
respond to you within the next 48 hours and will do our best to provide a suitable resolution to your
The reference number...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Prulife Ulips - Even after premium was paid policy for Foreclosed

 vssanchana on Mar 14, 2013
ICICI Prulife - Horrible experience.

I had two policies with ICICI Prulife, probably the worst ever decision was to invest with
such a bad company which has no values for customers.

Policy No: 13328645, we took this policy 3 years back and paid first premium of 50,000.
Then due to personal reasons we did not want to continue with these policies so when we enquired
for cancellation we were told clearly that, we will get back only 30% of the fund value, instead
if we make atleast 3 years premium payment, we will not lose our money. So we...
Complaint comments Read comments [3] Complaint category Insurance

ICICI Pru Life Wealth Builder - Fraud ,Forgery and Cheating

 thisisme on Mar 5, 2013
ICICI prulife wealth builder was thrust upon me under the guise that it was better than a tax free fixed deposit. They took a cheque of Rs. 1 lakh one thousand. Thereafter ,I got a document which stated it was an insurance policy. TO MY UTTER SHOCK my name professional details had been changed totally. I went to ICICI branch office for canceletaon of this phony policy and they took the policy document and neither canceled the policy but made it active. When I phoned the customer care recording machine was issuing a threatening message that DO NOT CONTACT IRDA OR GOVERNMENT and I found that IRDA...
Complaint comments Read comments [5] Complaint category Insurance

ICICI Prudential And Life Insurances - Less payment

 dkmattoo on Feb 18, 2013
Under policy NO: 12426490 in ICICI Prudential and life insurance,Jammu Rs. 90,000/- has been deposited by me but I got only Rs.60,000/- only i.e. only after three years. One agent Sh. Kewal Krishan has deceived me by telling me that your money will grow. But they have deceived me. Hence it is requested to got the payment of Rs. 30,000/- plus interest nd paid to me. Thanking you.

Yours faithfully,


A/C NO: 12426490

Phone NO: 9419426354...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Pru. Life Insurance Co. Ahmedabad - Mention in application

 prahladbhai dungarbhai dabgar on Feb 14, 2013
Prahladbhai Dungarbhai Dabgar
15 Rang Vihar Society,
P T College Road, Paldi
Near Modern Flats,
Ahmedabad 380007
To: 14th February 2013

Dear Sir:
Sub:ICICI Prudential Life Insurance Co.

This is to inform you that I have tried to contact in Insurance complaints inAhmedabad
I have find out your web sites where I can put my complaints. I came to know
In, I have decided to contact you by e mail following...
Complaint comments Read comments [4] Complaint category Health & Life Insurance

ICICI Prudential Life Insurance Pf Dept. - PF not credited till date

 ranjayanand on Dec 22, 2012
Dear Sir/Madam,
I am Ranjay Kumar and my Emp. no. is 599538.I have resined on 31st May 2012 an i have appied PF withdrawal form on 26th November 2012 and i have recieved a mail from HR dept "Your form recieved on 29th November 2012 and your PF will be credit within 21 days". But today is 22nd December 2012 and my PF not recieved till Date.I have many times sended mail and call on HR helpdesk but nobody give the right reply.Every time they told me , your form process.
Kindly help me.

Thanks & Regds
Ranjay Kumar
Emp. no-599538
Complaint comments Read comments Complaint category Employees

ICICI Pru Insurance - Falls Commitment by agent and co

 sharadraj2002 on Dec 15, 2012
Sir, Before 3 year i have taken policy from this company they commit me you just pay amount for 3 years after 3 years your money will double and after 3 years you can withdraw your amount. pls support me i am in big trouble. now they are saying this is not our responsibility. if you could not continue to pay your money should be lossed.

plss sir do something . otherwise i will make suicide.



Complaint comments Read comments [2] Complaint category Insurance

ICICI Prudential Life Insurance - Lifelink Wealth Sp Policy - Surrender of Insurance Policy

 avinashb3 on Nov 30, 2012
Hello Team,

I purchased one ICICI Pru LifeLink Wealth SP Policy on 07/03/2011.

Policy No.: 15179959

The Lock Period is 5 Years....

Now due to some personal reasons, I want to surrender this Policy and the Customer Care guys and Branch people are telling me that before 5 years i can't even surrender this policy.

Well what kind of rule is this..I need this money on an urgent basis. I even asked them to deduct some percentage of the final value.

I lost the hope. Now i request you guys to please help me...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Pru Smart Kid Plan - Felt cheated by ICICI & their executives

 sureshctrlz on Nov 28, 2012
Completely Cheated & misleaded by ICICI Pru life insurance. Dealt with one Mr. Somshekhar in Bangalore. Took a Smart Kid plan 3 yrs back. Wanted to discontinue it after reading their reviews... coz don’t knw wht will be the fund value after 18 yrs. After 3 yrs of investing @ Rs. 5K every month i.e. Rs.1.8 lakhs, whn I went to surrender the policy (though they again tried to convince me its a bad decision), the fund value as on 19th nov 2012 was Rs.1,52,000. No reasons provided. Everythin is in verbal. There was a penalty of 4% on the fund value too in addition to that. Thus the final amount...
Complaint comments Read comments Complaint category Insurance

ICICI Pru Assure Life Uin 105 L 093 V 01 - Wrong Life Policy was given by ICICI Bank

 ppradhan100@gmail on Nov 26, 2012
I have taken 2 life Policies as below in the name of
P, J Pradhan , Policy No 12839495 2) Shubhangee Pradhan Policy No. 12804753 Commencing 30/10/2009
The said policies were canvassed by ICICI Bank, while taking the policy I was not told that the said policy is equity based. Premiun payable is yearly, Rs. 25000/- each policy. I have paid 3 instalments under each policy total Rs. 1.5 lacs both the policies put to gather. Since last 2-3 months I am receiving frequent calls from " Customer Care Centre" New Delhi that I have to pay additional premium since...
Complaint comments Read comments [3] Complaint category Insurance

ICICI- Prudential - playing with money

 falgunpatel on Nov 24, 2012
My name is falgun patel,

I have invested in the ICICI- Prudencial PENSION plan , they are claiming 15% of return annually of invested amount,

Here is the fact:

I have invested ( Policy number : 13447269) : Total Rs. 107000/- in three years and today after almost four years my Net unit value is rs. 103000/-, they are giving false promises and charging (15% ) ....

Adminstrative charge : 13% annually ( what is this ?... telll me .. they have written 1.1% monthly ) - this is big cheating ....
Fund management charges : 1.75% annually...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Pru Life / Ulip Policy - CHEATING PUBLIC

 meenakshivenkataraman on Oct 14, 2012
My husband Invested in ICICI prulife policy by compulsion by the ICICI staff. They came to our house talked in sweet words and told they will get good returns better than FD rate. He has invested Rs.50,000/- by believing their words. But in the next year when second installment came when I asked them that the present value is only rs.46,000/. They told they have deducted for their maintenance,insurance & other charges.When we invested at that time market NIFTY was 4850. Now the NIFTY to-day is around 5,7000 an increase of 850 points. Also note that my husband invested in other Mutual,gold mutual...
Complaint comments Read comments [8] Complaint category Insurance

ICICI Pru - Life - No Payment Alert

 gadamreddy on Sep 25, 2012
Attn - Chanda Kochar - Chairman ICICI- PRU-Life Insurance payment on hold since one month and status is lapsed not active?
Would request you to take up this long pending issue with ICICI and resolve the same at the earliest and below is the email chain.For any further inquiry reach me at 984994855/Email.

Venkat Gaddam(9849948555)India


Please post the payment and activate my insurance ASAP.I already given the check for 99,920 at HYD office in AP.
Pl keep me posted once insurance is active.
Complaint comments Read comments [5] Complaint category Insurance

ICICI Prudential Life Insurance Co Ltd - premium paid receipt

 Narayan Yeshwant Warunjkar on Aug 19, 2012
I have recd your message on my mobile through TD-IPRULI that you have recd premium through ecs Rs.9843 against my policy no. 00067483 and told to get the relevent receipt from, but sorry to state that I could not able to get the same, hence hereby would like to request you to send my premium paid receipt on my e amil id to enable me to download the same immediately. premium has been deducted on 14/8/2012 through icici bank vashi branch.
kindly do the needful immediately, also send the statement till today on above mentioned e mail id which is my...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Prulife Super Pinnacle - Forged signature and concocted email

 ICICI Prulife on Aug 17, 2012
I got the Policy while I was in India. Being an NRI, I should have received the welcome kit via email from which my free-look time should have started. I emailed Prulife that I have not received it yet. I was told that it has been sent to the address in India,where I stayed for sometime while visiting India this March 2012. But anyway they sent me a e-copy which is just a receipt of payments etc.
I sent the cancellation request with all the documents within 15 days of my getting e-copy. They refused as they counted free-look from the time it was sent to India. I also filed with Grievance...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Pru Lifetime Super - no information about vav

 om parkash joshi on May 29, 2012
no information about nav & fund value till much withdrawl policy and i know surrender charges...
Complaint comments Read comments [2] Complaint category Insurance

Icici Prudential - cheating

 Avinash Chand Kalia on Apr 30, 2012
Icici Prudential Life Insurance company gives unclear / rosy while perusing for insurance but when policy is received that terms & conditions are all together different. Moreover the Mobile Nos.used when earlier are put off after sending the policies. and not this their branches also do not co-operate with excuse that these policies are not sold by us.

More over even after so many complaints company also don't bother to inquire in to the complaints....
Complaint comments Read comments Complaint category Insurance

ICICI Prudential Life Insurance / Save'n'protect - cheating & fraud by the company through the agent

 Smt.Kusum Mundhra on Apr 9, 2012
we purchased two save'n'protect policies no.14573723 &14583281 in the name of Smt.Kusum Mundhra & Mr.Narendra Kumar Mundhra of ICICI insurance by paying Cheque of Rs.50,000/- for each policy in Oct.2010,after getting policies documents in March 2011 we came to know that terms&conditions mentioned in document were not matching to whatever was promised by the agent at time of selling these policies,after this my husband Mr.Narendra Kumaro did so many complaint on the web site of this company but they didn't resolve our grievances,so after that my...
Complaint comments Read comments [3] Complaint category Insurance

ICICI Pru Pinnacle Super - Lp / Policy No - 16024406 - Refusing request for cancellation of the policy

 kiransahani10 on Mar 22, 2012
Myself,Ms Rubina Rahman,a student,has applied for a policy on The product above by paying the premium amount of Rs 3,50,000/ ONE TIME PAYMENT for the entire period of the policy.This was as per pre-discussion held with the concerned bank officer of ICICI BANK,Mintoo Park branch,Kolkata.The policy has recently been received by me on 10th March/2012 from the security guard of our colony complex as i was out of station for last five months.After going through the details of the policy,i could see that the policy is not for a premium of ONETIME payment but premiums are required to be paid in every...
Complaint comments Read comments [2] Complaint category Insurance

Share with Others


Recently Discussed
6 days ago
ICICI Prudential Life Insurance Co. Ltd.
Stay away from this one
27 days ago
ICICI Pru Life Time
ICICI Pru Life Wealth Builder
Fraud ,Forgery and Cheating
ICICI Pruife Co. Ltd
no response from your executive