ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Customer satisfaction rating: 11%
Submit a Complaint
751
COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
28
26

Mobile:
Mobile:
18
23

Customer satisfaction rating
11%
Complaints
751
Pending
264
Resolved
21
So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Prudential Life Insurance related photos (47)

Complaints with pictures are more trusted and informative    View all

ICICI Prudential Life Insurance Customer Care related pictures (47)

ICICI Prudential Life Insurance Complaints & Reviews

Sort by:

ICICI Prudential Life Insurance — Fraud Transaction Rs25000 By ICICI Prudential from my Credit Card

 Jagdish kar on Nov 26, 2016
To,
The Indian Consumer form . Date:-26.11.2016

Sir /Madam,
Gist of my compliant, Several time I notify personally at branch and over phone to ICICI Prudential that I want to close my policy because it’s not performing well . They told me that the lock in period is for 5 years. You can close the policy after 06.09.2016. Just waiting for the date to close the policy. Without having my knowledge themselves renewal my policy by taking money from my standard charted Bank Credit Card bearing Account No-5546232902299550 . I have register the complaint in Standard charted...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Prudential Life Insurance — Non receipt of cash payout (survival benefit) of policy 18166900.

 Vikram Tikam on Nov 5, 2016
Sir,
I dr madhuri vikram tikam holding money back policy (Policy no 18166900). I do my yearly premium payment on time which you can confirm in your records. Still my survival benefit (10% of sum assured) which were due on 30th october 2016 are not credited in my given bank account. I have already submitted account payout mandate form with the required documents which is confirmed from your end too. The executive with whom i spoke on customer care number do not provide satisfactory answers & each one gives different answers.
Why the delay in my survival benefit payment of policy 18166900...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Non payment of pf

 AmitaDahiya on Oct 30, 2016
I had resigned in 2009. I had filled up pf form and submitted at kandivalli branch. But till date not received my pf. My emp id is 51764. Plz assist me asap. Its very poor service. After so many years also the company is not giving our hard earned money. I have been following regularly but no positive response from the company.

My contact number is 9998813459,
amita, dahiya...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — To stop deducting ecs of icici pru health saver policy, no.15736569 which i have opted for 61 term only.

 rohitsupakar on Oct 21, 2016
Dear sir/madam,
I am mr. rohit supakar requesting you to stop deducting ecs of icici pru health saver policy, no.15736569 which i have opted for 61term only from the dt.11/07/2011 which was over from 11/07/2016. icici pru is still deducting ecs from my bank account without further information/communication from your side that my ecs payment term is over and whether i am interested to continue to pay for my policy further. i have already given application to my bank on 20/10/2016 not to allow icici pru to deduct money from my account and requesting you to stop deducting ecs from my account.
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Elite wealth ii

 xavieranbu on Oct 14, 2016
When the ICICI personnel from their Hiranandani Estate Branch approached me for Elite Wealth II, I was actually running away, since it was expected that once they achieve their target, they will vanish. But they convinced my spouse with lot of promises (that they will visit the house once in a month for reviewing the portfolio; they will be in touch with you whenever any event is happening which will affect the investment etc.) and got 2 policies done with huge amount. Once policy was locked they disappeared. They approach only at the time of premium due and there again with lot of promises for...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Fraud [Resolved]

 Anil sharma (ani) on Oct 5, 2016
I am bearer of Tata Credit Card number 5242 4792 9907 5872 since month of January 2014 on Dt. 16-09-2016 at 3:58 pm Transaction ID MT162610022000010027823 when I was busy at my work in office. I got an SMS alert on my mobile phone number from Tata Credit Card that a transaction of Rs. 7, 500.00 made on Tata Credit Card without effecting additional factor of authentication mandated by RBI, at ICICI Prudential Life.

When I checked with customer care centre of Tata Credit Card at 18001808282, I learnt from customer care executive that someone made payment of Rs. 7, 500.00 I immediately...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Prudential Life Insurance — No response for the email to customer care

 Harshad Viradia on Sep 28, 2016
There is no response from customer care. Email was sent to lifeline@iciciprulife.com. Also several reminders sent but absolutely no response. Also your customer care number is useless with so many time wasting options, i tried several time and wasted money and time in call without any result.

I have heavily invested in prudential policies which is close to 1 cr. I have recently received email for stopping of benefits and coverage despite payment of three premiums of guaranteed savings plan. For which i have sent email for explanation, but no response....
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — Misselling of icici pru policy no.14733355 in spite of waiting 5 years for 10 lac policy. they want to forfeit

 Sai Sanjay Nagpal on Sep 27, 2016
I had take policy no. 14733355, for Rs 10 lac and policy no. 14731845 for Rs 5 lac.Both received 10th / 11th Dec 2010.I returned the policy no. 14731845 for Rs 5 lac.

Reason due to departure to USA to meet my daughter and grand children, programme fixed in a short notice. I had to buy gifts(gold ) for them so had to return the above said policy of Rs 5 lac.

Once back I found out from my Son regards the misselling of the policy.I approached ICICI prudential for refund /cancellation as per the normal practice .

This is to bring to your notice that this...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Cancel my icici prudential life insurance wealth builder ii policy no. 20297417 [Resolved]

 Dubey Ji on Sep 24, 2016
Respected sir,
I take a policy icici prudential life insurance wealth builder ii from icici bank newai by suggestion of mr. Sunil sharma branch manager on date 20 sept 2016. My policy no is 20297417 & application no. Os06351257 in which terms i will pay one lac per anual upto 5year + 5 year = maturity will be due.
But i am unable to pay premium one lac per annual due to my income is very less & family problem. I can not pay premium. I was go to icici bank of newai but he pretence, so i humble request you that please cancel my policy no. 20297417 & application no. Os06351257 & refund...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — They have been closed my policy with any intimation and i am requesting to continue the policy or refund the amount.

 rajat1981 on Sep 21, 2016
They have closed my policy without any physical letter if we have not acknowledge the on email.
they are not handover my money rs 36000...

even i am ready to continue my policy now...but they are not allowing me to continue now.
i was out of India so that i forgot to check mails.

please revert my money rs 36000 or allowing me to continue it
Policy No. 15942120 (Swati Tyagi)
Mobile:9711596570...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Policy number 19836449 [Resolved]

 dkkarn2008 on Sep 21, 2016
My name shampa rani pramanik mobile number is 9630015524 six months before 2person came from icici branch gurunanak chouk bilaspur c. G and convienced me to take a policy of icici prudential policy no 19836449 from then i am asking for my policy document in branch but from six months daily they are making excuses and misguiding me every time not helping me in ways i am getting harrased by service of icici and there staff plz find solution for me...
Complaint comments  Read comments Complaint category Products & Services

ICICI Prudential Life Insurance — Dues not cleared

 Paromita Ghosh1 on Sep 20, 2016
Hi!

My name is paromita ghosh. Employee id:5013109.

I have left ipru on 3rd august 2016.
I have submitted all assets including samsung tablet. Due to their asset team mistake on mis updation, tablet recovery of rs 15450 was deducted from my full and final settlemeny. After mailing askhr has communicated several times that the amount will be reversed. Now its been a month they are giving me closure dates but not refunding.

Attaching a small part of their communication.

Please help me in getting my dues cleared.

Trailed...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — ICICI Prudential Fraud-deducted money from my account directly [Resolved]

 Nishikant Chillal on Sep 15, 2016
I have policy with ICICI the number is-19434572 Dated12/08/15, amount 50000,
The payment term was yearly when it was started, Later immediately I requested it to convert on monthly The advisor Archana Kumari confirmed that this will be done from Next year on wards,

In the month of July the Person Mr.Amar Chikne got the form filled from me with two installment cheques.and assured that the term is chjanged and the cutting will be on monthly basis.

All of a sudden today morning ICICI has directly deducted Rs.41666 from my account.

I want my money...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Need refund cancelling the policy

 Kuberanb on Sep 13, 2016
Hi.
I have taken Icici prudential life insurance policy on 11-Oct-2006 paying first premium of Rs.7101/-
After that due to my personal issues and family issues, am unable to make the premium further and not able to continue the policy.hope that would got lapsed.since its some how huge amount, I would like to get back my money of the first premium after cancelling the said policy.

Details of the policy:
Name. B.Kuberan
Policy no: 03554180
Date: 11-Oct-2006.

Kindly do the needful..am agree to make any minimum deductions for cancellation...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Policy no.15818493 [Resolved]

 Ananda Subramanian on Sep 7, 2016
I have surrendered my above mentioned policy on last week of August itself and a message is received by me on 01.09.2016 that the surrender value of Rs.180229/33 will be credited to my account but still the premium is being deducted through ECS. kindly stop deducting premium of Rs.2500/- from ny account and premium for September is deducted on 07.09.16today. please return that amount...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Not getting the policy bond [Resolved]

 khemkakhemu on Sep 6, 2016
I had purchased a tern policy through netbanking on 30/08/2016 submitted all documents after that they asked to upload my income prrof that also i had submitted then also they are harrasing by sending mail to complete the pendinmg documents else they will cancel the policy...

Dear kaushik majumdar,

We have not yet received the documents required for us to process your icici pru application no. Ob06288994.

If we do not receive the document before october 14, 2016, we will have to cancel your application.in which case, you will have to repeat the application...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Delay in payment, closed the poliy with any physical letter, please do not purchase any policy from icici

 rajat1981 on Sep 4, 2016
They have closed my policy without any physical letter if we have not acknowledge the on email.
they are not handover my money rs 36000...

even i am ready to continue my policy now...but they are not allowing me to continue now.
i was out of India so that i forgot to check mails.

please revert my money rs 36000 or allowing me to continue it
Policy No. 15942120 (Swati Tyagi)...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — False commitment & not responding [Resolved]

 Vijay john. kumar on Sep 3, 2016
Dear Team,
This is to inform you that your sales team does not respond effectively, in the beginning the promises that were held by your team are not fulfilled yet. Since I got policy document I sent compliant regarding wrong commitment but your team is procrastinating it.Mr. Chauhan gave this policy to me and I am continuously contact him regarding this issue. There are two people more namely, Pooja-9560057605 and Pooja Bhatia-9811117607, but result is nil. Requested to you kindly resolve this matter and take the appropriate action for your services and goodwill.
Mail communication...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Fraud

 sachin kesarkar on Sep 2, 2016
I purchased a policy (19092621) of icici LI from icici bank (Bhyandar Branch) from two lady name sarita (7715009182) & 2nd one i dont no her name on Jan 2016 name as Guaranteed Wealth Protector LP. In Jan 2015 i went in a bank to do an FD of Rs 1 lac but they told me to invest in policy. They gave me a wrong information about policy & forced me to do so. While opening policy they told me you have to pay 1 lac 1 thousand for only one time & this will lock in for 3 years after 3 years you will get a huge amount like minimum 13 % rate of interest due to no knowlege i paid the same amount which got...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — Policy cancellation request due to wrong terms which were not agreeed [Resolved]

 uvoak on Sep 1, 2016
Sir,
An Agent Mr. Vijay Maheswari at ICICI bank perused me to buy the below policy, while I visited Bank to open an NRE account. However, the message I received from ICICI prudential yesterday contain terms that are totally different from what I requested and not at all acceptable. I have lost faith and hence want to cancel below policy.

Policy no. 20229746. premium paid RS 1, 01, 000/-, datee of payment 23 Aug 2016.

I have requested the agent to cancel the policy 4 days ago, however he is giving lot of excuses and asks for stringent formalities.
Complaint comments  Read comments Complaint category Insurance

Recently Discussed

(2 minutes ago)
One97 Communication
Amount deducted twice
(3 minutes ago)
Make Awesome India
It is fraud or legit
(6 minutes ago)
eBay.in
Refund not processed from 25 days.
(6 minutes ago)
Idea Money
Bank transfer of funds repeatedly fails
(7 minutes ago)
Idea Cellular
BIll plan issue

Featured Complaints