ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Satisfactory rating: 8%
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696
COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
14
13
Mobile:

Submit a Complaint
Satisfactory Rating
8%
Complaints
696
Responses
218
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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ICICI Prudential Life Insurance Customer Care related pictures (44)

ICICI Prudential Life Insurance Complaints & Reviews

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ICICI Prudential Life Insurance — Icici pru guaranteed wealth protector - lp policy number 19976687

 Showvik Sinha on May 19, 2016
Hi,

I went for an fd at icici bank kharagpur, where they convinced me to take this policy, and made a lot of verbal promises, but not given any brochure even after asking.

I got my policy documents on 13/05/2016 and there i see that policy details are completely different than what i was told. Even i was told a phone verification was done with me which i ever received.

Today i visited icici pru life insurance office at durgapur west bengal, to cancel my policy. They didn't take my request and they will cut 4000 out of my premium though i am in free...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — Medical document transparency

 sheeja. suresh on May 18, 2016
Os05371034 this is regarding my policy which is on hold, reason informed to me is medical discrepancy,
I am unable to open file sent by your branch pro, chatrapati nagar, many things are not cleared, i may cancel this insurance if i am not shown my medical checkup discrepancy documents as you are saying that additional premium will be there because of discrepancy.
Insurance is a very trusted relationship between the insurance company and client and proper transparency is a must.
I am a very busy person and have no time in visiting your branch office often. Please understand....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Refund of policy

 binu71 on May 14, 2016
I paid a single half yearly lifestage policy in 2009.
The policy no is12757793.As i was in financial crisis due to studies Icouldnot pay the remaining.These people are asking for 43 lakhs for further continuation of the same which I cant afford.
I would like to get a refund of the same.
which was 3 lakhs which they said is impossible.kindly do the needful.
Binu Sreenivasan...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Complaint against icici prulife by a harassed customer

 shruti_chaudhary on May 9, 2016
I bought two policies 16305709 and 16305702 in year 2012 and at that time icici did not disclose that there is a locking period of 5 years and there is absolutely no way you can get any money back before 5 years no matter how dissatisfied you are with their service. So far i have paid the full premium for one of these policies 16305702 and it is when i had to purchase a house and i am in need of money i came to know about it. I wanted to surrender one of the policy so as to get enough funds. It came as a shock to me when i hear that basically it is a no exit scheme. Moreover the customer care and...
Complaint comments  Read comments [4]Complaint category Insurance

ICICI Prudential Life Insurance — Provident fund withdrawal

 arun5594 on May 7, 2016
Hi,
This complaint is about icici prudential life insurance company. I applied for my pf withdrawal, couple of months ago but it's not credited to my account yet. Also im continuously contacting hr teams and enquiring the same and they are saying that it will be credited. It's been more than 2 months..
Name:arun. S. Kumar
Employee code : 5026526...
Complaint comments  Read comments [3]Complaint category Insurance

ICICI Prudential Life Insurance — Miss guiding the policyholders through telephone calls and taking checks.

 sasikishore on May 4, 2016
Dear Sir,

I have taken 3 no's of policies in the year 2009 and I have paid the premium upto 2011.(Through inter net Banking) But due to my son's medical problems I have stayed near about 13 months in Madras Hospital and I could not pay the amounts after 2011 and then after I got a call from ICICI pru-life insurance office why you are not continuing your polices I explained my problems than he told me to give him 3 no's of checks and asked me to pay Rs/- 30, 000, 35, 000 and 30, 000 in three installments and I have paid in the same manner also to continue the polices of the above...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — Mail

 Nagpur Dharampeth on Apr 16, 2016
Dear sir, mam


I am not customer icici prudential life insurance but daly mail for my id plz sopt my id mail & phone call...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — I am syed mayinuddeen i pay the prieam amount 2198/-date 7/3/16

 Syed Mayinuddeen on Apr 9, 2016
Date of payement my policy number19856482
Application number.Ob05219205

Sir
Am calliong maney more times iciciprulife tooll free number but not respend
My peymenet is not subimeted our branch no respence am go to any complent
Am working small job dayli worker day for 230/- rupess pay
Please help me my policy bonds
Thainking u sir
Syed.Mayinuddeen...
Complaint comments  Read comments [6]Complaint category Other

ICICI Prudential Life Insurance — Icici pru life time pension policy

 dondalay on Apr 8, 2016
Policy number 00621837 I have submitted matured insurance policy along with change of address in the month of April 2015.An amount of rs49, 039_60 was credited directly to my icici bank account on 13_04_2015. No information of payment of further instalments in spite of visit to the local office at malleswaram....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Ipru elite life ii

 adighosh on Apr 4, 2016
Icici pru team is using deceitful, deceptive selling and unfair trade practices for their policies sold.

The sales 'vultures' basically pressured by old father to buy a policy on my behalf with a commitment of rs.2l per annum for 5 years! They absolutely failed to disclose the fact that this a no-exit scheme - and there is absolutely no way you can get any money back before 5 years no matter how dissatisfied you are with their service and the way they treat you. It is an absolute win-win for them. So far we have only paid for their hidden fees and currently at -20% loss of my initial...
Complaint comments  Read comments [2]Complaint category Insurance

Icici Prudential Life Insurance Co. Ltd. — Illegal deduction of premium of rs.200000.00 for icici pru policy 18517013 in this year 2016

 Mohammed Khursheed Akhtar on Apr 4, 2016
Dear sir,

Kindly be informed that my wife is an icici account holder since long time. Two years back, she trapped by some agent of mira road branch, who convinced her to invest 200, 000 rupees on icici life pru after giving false promised for good returns.
Last year after my repeated request, they deducted the amount without prior approval. Even though i have requested and send mira road branch manager email and personally informed mr. Chaitanya sharma, phone no: 9167730128, not to deduct because my wife is a cancer patient (Mr. Chaitanya know this) and i am sending money...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Stop premium for life Pru pr. No 18517013

 Mohammed Khursheed Akhtar on Apr 2, 2016
This is messages for life Pru stop payment.

Hi Chaitanya


I have already sent this mail to stop the payment. But why you not remove payment mode as direct debit. It is your shear negligence. Please return back deducted amount immediately to avoid any further legal actions.


Sincerely


Anees Jahan m  k Akhtar


Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: Khursheed Akhtar

Date: 06/03/2016 12:27 PM (GMT+03:00)
Complaint comments  Read comments [1]Complaint category Banks

ICICI Prudential Life Insurance — Misguided

 bina shah on Mar 29, 2016
Dear sir,
since last 10 years we are in touch with your policy in which we not get anythig but lost everything of our full investment. we want know why your local officer give that type of policy for people like us who is from middle class & by very hard work just save very small amount & want to save for family. We have just 2 daughter but when we go to know we already lost our actual amount. your local branch manager try to convince & misguide us & give another wrong policy & cheat us. So many time we contact him but not say right position & told us not worry but from H.O. we knew that...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — Fraudulent posted resignation.

 NurulHaq on Mar 28, 2016
Dear sir,
main ICICI Prudential Life Insurance me Development Manager hu. 20 Dec 2014 ko main join kiya tha.
mere target ko lekar Branch Manager mujhe bahut pareshan karta tha. main mently bahut pareshan rahne laga tha. bat us waqt ki hai jab main hamesha ki tarah office gaya us waqt mere Branch Manager me mujhse mently traucher kar ke us mera resing kar diya. or phir approved bhi main company se bahut kaha but company ke HR ne koi action nahi liya. ulta mujhse hi galat bana diya. esliye main yaha per insaf ke liye aaya hu.


Regards
Nurul.
Mob-9905762023...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Not received salary and pf amount till now

 ahluwalia01234@gmail.com on Mar 21, 2016
I was left the job in icici prudetial life insurace at kaithal branch in haryana on 31/12 2015 but i dont have recive my december month salary and pf till now . I have send my pf form on compnys mumbai address provided me by branch .i think icici prudencial is areputed brand in life insurance matket so i am hooping for my pf and salary recive soon. My employe id is 5029352 .please take needful action ....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Pru Life Insurance — Need to cancel my application as application pending due to medical reports

 deepikasood on Mar 21, 2016
I have purchased online term policy ICICI smart plus on 3rd march 2016.My application no. is OB05204850.Earlier i was told the medical is not required and if required then it will be done at my home.So for my convenience i took this policy.After wait for medical on appointed date when no one turned up, I contacted Healthassure Team on 8th March, but didn't received any response.After that i made so many calls to customer care, at last they registered my request on 17th march 2016.But till date i have not received any medical call. After re contacting it was told that the policy will be in force...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Insurance policy receipt password issue

 Sheetal Bagul on Mar 16, 2016
We received Icici insurance pru life insurance receipt via Email but unable to open it coz of password issue. I have called customer care several times but they didn't guide me and now they have blocked my number from their system. My icici login is also not working... i am not able to understand why my login user id and password is not working as it was working before 3 months. Policy no is 19466747....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Policy bond 19627454 not received since last three months

 diamond vaishnav on Mar 15, 2016
Dear Team,

I have taken a Home Loan with Top up loan in Nov 2015, With this loan Company have issued a LIC (Loan safe Policy Bond no. 19627454) in Dec 2015. But due to incomplete address updated by office staff of company at udaipur branch two times courier has been returned back to the HO so I have not received my policy Bond till date. Now They are asking me to approach at local udaipur branch with complete address proof for address updation while I have already submitted the same at the time of loan file login. Please help me to get my policy bond at the earliest....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Regarding my prudential insurance for 3 lakhs [Resolved]

 Ishu@ on Mar 4, 2016
Sir,
I'm a doctor by occupation running a pvt hospital in Godavarikhani, karimnagar district, Telangana state.
Last year in march i was approached by two employees from icici bank namely Sambamurthy who is now working in icici bank Prudential wing, Godavarikhani and Raju, manager who is now working in karimnagar, Telangana state.

They bribed me offered some gold coins and begged me saying that it is a must in order to get his promotion and attached me a policy for 3lakhs and promised me to convert it for 1 lakh if i wish to change later on. As such i requested them...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — I didn't receive receipt from icici

 harikumars007 on Mar 4, 2016
I have paid premium for following policy through icici net banking on 04/03/2016. The money debited from my account but no intimation came from icici.

Policy no. 16537345

please clarify...
Complaint comments  Read comments [2]Complaint category Insurance

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