ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
+1 860 266 7766
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11
7
Mobile:
+91 22 6193 0777
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7
4
Satisfactory Rating
8%
Complaints
666
Responses
202
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ICICI Prudential Life Insurance related photos (41)

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ICICI Prudential Life Insurance Customer Care related pictures (41)

ICICI Prudential Life Insurance Complaints & Reviews

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ICICI Prudential Life Insurance — Refund not provided yet - premium amount 24, 000 inr auto debited although premium paid

 Mahath on Feb 10, 2016
I've not received my refund of 24, 000 INR, which got auto debited on 29/01/2016, although I've paid my premium amount of 24, 000 INR on 28/01/2016. I've informed Customer Service on this many times, but not yet a positive response has been received for this. One time they said a refund has been initiated but still today this time I've not received refund.
Policy Number: 16234366...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — All the policies will be return with guaranteed 15% and don’t have the connection to the share market by branch manager syed danish parvez

 islam mohd on Feb 4, 2016
Branch Manager Syed danish Parvez Said to me that all the above policies will be return guaranteed 15% and don’t have the connection to the share market. and after some months I was shocked to Knew that all these polices a related to the share market it is my lifetime investment money that I have put in this all policies how can I leave them Before this also I have Sent many complains to the different department But I don’t get satisfy Reply
Whenever I when to his office he use abuse language and told that do anything or whatever you want to do I m not afraid of any person or any things...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Non delivery of cheque after maturity of policy

 Singh Prem Narayan on Jan 28, 2016
My policy no 02217913 has been matured on 14 December 2015, but we are not in receipt of matured amount cheque till date.
A message obtain on phone that if you are not received the cheque, please call 18602667766. I try my best to call on this number, but it became useless. I visited branch office of ICICI at Sigra, Varanasi and on enquiry it has been told to contact with Blue Dart. There are no response on phone with Blue Dart....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Icici bank does not play in full

 owenrodrigues on Jan 22, 2016
On the 13th Jan 2016 I surrendered my ICICI Prudential Policy. At the time the counter staff at Udupi ICICI Pru branch checked and said that as of date the total fund value is 194000. However he said that that the rate changes in the afternoon at 3.00pm and would pay according to that rate. Surprisingly after seven days when I checked in my account an amount of only 188000 was credited. a difference of 6000? Is ICICI bank fixes rate as per situation? Are they have any courtesy to provide a fair calculation statement instead of saying that it is as per the rate changed at 3 pm that day? Even if the...
Complaint comments  Read comments Complaint category Business & Finances

ICICI Prudential Life Insurance — Ponzi scheme

 bhattmanoj on Jan 19, 2016
ICICI Prudential Life Insurance selling Ponzi scheme, went to bank for my address update during India visit seems no one in the bank have interest on the real banking products. They are trying to sell the commission based Ponzi scheme for ICICI Prudential Life Insurance.
They have not provided the policy doc and horrible customer service I have ask them to close they sent this reply.
--------------------------------------------------------------------------------... /> We hereby inform you that your policy is in lock-in period till...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Premium deducted twice and not returned after complaint and follow up since last 2 months

 sanket_rane on Jan 8, 2016
Hi, I am totally unhappy and pissed off customer of yours because of your services. From call ID - 85566316 you will be able to get details of the case but still I want to brief you. I hold policy 16136609 with you since last 5 years. The annual premium for this policy is Rs.50000/-. This year in spite of having standing instruction my card was debited twice. When I realized the same I logged the complaint No. 85002678 where I was assured that the excess amount will be refunded back in 7-8 days. It didn't happened and ultimately I landed up paying my Credit card bill with this undue amount...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Don't ever take any policy of this fraud company.

 Bhavin.N.Desai on Jan 8, 2016
This is a FRAUD Company and also have a very bad experience with ICICI bank. The employees of this bank take an advantage of your requirements. I was having a requirement of Locker, So the manager of Vashi Branch asked me to take a ULIP policy of ICICI Prudential Wealth BUILDER II plan. At the time of giving policy they show you an unexpected results and promise you that in the bad phase of the market as well it will give you the written of more than FD interest annually. Please don't trust this guys. I have invested "X" amount from past 3 years and my money has become 10% less of the total...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — Wrong information provided by the company

 VipinVarghese on Jan 5, 2016
I had bought 2 policies - a Health saver policy and a Life policy from ICICI Prudential back in 2011. I was told that I had to pay premiums for 5 years for both the policies and that I could include my wife and child into the Health saver policy. After several attempts of trying to contact them to add my wife and daughter into the policy, they finally sent someone out to my place - a representative named Bhavya Karkala who said she would help me fix my issues. Also she said my policy was not doing well because the portfolio I had chosen was not correct and that she would help me with the portfolio...
Complaint comments  Read comments [3]Complaint category Insurance

ICICI Prudential Life Insurance — Closing Policies without consulting the Customer

 sonyep66 on Jan 1, 2016
I have joined for pension scheme policy in 2009. Yesterday I received a message on my mobile saying that your policy is closed and a cheque is sent to you by speed post. The company should have the courtsey to check with the customer whether they want the cheque now or not because I joined for the pension scheme. When I consulted the ICICI customer service, they say you have made only one time premium, hence they closed the policy. In the policy agreement nowhere it is mentioned the minium number of installments to be paid to continue the policy for pension. Also as I paid the amount...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — I am complaining about eTerm Life Insurance policy 19634419 issued even after my cancellation request

 sanjibiiit on Jan 1, 2016
I am complaining regarding my e-Term Life Insurance policy 19634419, App No: OB04912093 which was issued last on 29th of Dec even after asking for cancellation. I have sent an mail to withdrawn my application and asked to refund the amount due to unethical practices followed by ICICI prudential to cheat the customer. Life Insurance is a product where Applicant wants to protect his family towards unforeseen incidents but life insurance companies make this a purely business and follow unethical business so that they can easily reject the claim. I have applied for online Term life insurance on 9th...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Misguided by the company's staff into buying their product

 Ms Prabha Kale on Dec 24, 2015
ICICI Prudential Policy ( IPRU Wealth Builder) No : 19005600 of December 2014 I, (Prabha Kale) am a senior citizen. I already had a life insurance policy. The staff of ICICI Bank at Taikal Wadi Mahim Mumbai advised me to surrender (sell) the same and invest in a new policy which i did. They also told me that in case i did not like the same i could surrender the policy within the free look period (a maximum period of 15 days) with a nominal loss of Rs 200/- only When I discussed the same with my family members they told me that it was not the best policy, I decided to surrender the same in...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Falsified records and forfeited free look period by ICICI Prudential

 Raj20175 on Dec 13, 2015
Below is complaint I also informed to IRDA ============================================= This complaint is about ICICI Prudential policy 1460053 which was in principle discussed to me by ICICI Prudential agent in ICICI Bank Branch Wardha, Maharashtra around 4th November 2010 in the presence of then Branch Manager, Hrushikesh Sakalkale. The cheque of 5 lakhs Rs. was taken on same day on basis of this false promises The FALSE commitments made by the agent to ensure sales happen without hurdles were as below 1) The policy will have lock in of 1 year and can be withdrawn if not earning as discussed 2) The...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — Wrong information

 singhijaideep on Dec 4, 2015
Till date I have not received my money back I have continued the policy I was given by stating wrong information. Today again I have received the call from +911409740751. This time he stated his name was Arindam Banerjee, he gave me his no.7059586879 This time he said thru ICICI -- I will be getting INR 45750/- if I invest in any of the following insurance cos. 1. Birla Sun Life 2. Exide Life Insurance Co 3. Reliance Life Insurance 4. Bharti AXA Life Insurance Co. I have recorded the conversation. Acc to the conversation, the above cos. provide insurance as lock - in period for...
Complaint comments  Read comments [6]Complaint category Insurance

ICICI Prudential Life Insurance — Direct debit (ECS) of inr 132000 / - on 03 - nov - 2015 without my consent. This is kind of fraud

 Neralwar on Nov 5, 2015
Policy Number 17998011) which was opened in August 2013.I am not happy with Fund performance and called customer support team in Aug 2015 that I am not happy ( twice) with Fund performance and will not pay the premium. I have mentioned them than I am OK policy if lapsed and frozen ( 3% interest rate).Direct debit was done on 3 rd nov without my consent .

Annual ECS is set on 20th August 2015 . I have intentionally kep low fund and informed support team about it. They have sent me 100 reminder about premium payment. I have called them and inform them that I will not pay the premium...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — Maturity amount transferred to third party account.

 Shri Kumar81 on Nov 3, 2015
My policy maturity amount has transferred to third party account and I am following from last 55 days but not any satisfactory answer is being given by local I Pru office they are saying only to wait they are processing. My policy number is 01974563 and contact number is 9235555644....
Complaint comments  Read comments [3]Complaint category Insurance

ICICI Prudential Life Insurance — Provident fund

 Mohit4217 on Oct 29, 2015
I want to withdraw my pf from icici prudential . I was working with icici prudential from 2007-08. Please send me the PF withdrawl form and please tell the address where i have to send it.My mail id is (( mkaushal217@gmail.com )) and my contact number is 7042692090. Regards, Mohit kaushal...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — Death claim not settelment of mu mother policy no 18714103

 hanumanvimla on Oct 7, 2015
Dear Till date claim not settlement PLEASE SETTELMENT OF claim as soon as possible0180 days already gone till date not settlement of claim i have submitted all the documents for my side please setelment of claim as soon as possible other wise i am reached consumer court against your co please reply of this mail i waitinf for you response...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Surrendering of policy [Resolved]

 Sudhakar U V on Oct 6, 2015
As I am single and unable to pay premium had approached them they are saying 35% of paid premium amount will be paid by deducting one year premium. 16588384 is my policy in which I had paid 19800 as premium half yearly for 3and half years. As per their version if I surrender they will pay 40k of which I had paid 136000 see how they are running to cheat. Sudhakar 9849749479...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — Charging Extra Premium for Policy with out any reason

 vamshivarkuti on Oct 3, 2015
HI, After going through reviews and feed backs from different websites i made my mind to purchase ICICI PRU life I protect term policy.Paid the premium anount on 18th Sep 2015. Application no. OB04300665. After 3 days medicals also given. Week after got a mail from ICICI Prulife team saying that I need to pay extra premium giving a cause that Diabetes on treatement. Than I requested ICICI Pru life to send the medical reports.After three days I have received the reports from them and consulted a doctor.Surprisingly Doctor said that nothing wrong with the reports every thing is fine.All...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Malpractice by ICICI Predential and non response of Complaint for policy no 18011550

 jigarmshah on Sep 11, 2015
I have taken an ICICI Pro Super Pinnacle Policy on 28.09.2013 having policy number 18011550. At the time of taking the policy, I specifically informed your concerned official that DIRECT DEBIT from my account shall not be allowed except the first premium of policy. In my Policy document also, it has never been mentioned that the yearly premium shall be charged on DIRECT DEBIT to my account. In spite of my specific request, since last two years, you have charged the yearly premium amount through Direct Debit to my account. As far as the Insurance policies are concerned, It is the basic duty...
Complaint comments  Read comments Complaint category Insurance

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