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ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:+1 860 266 7766
Mobile:+91 22 6193 0777
 

ICICI Prudential Life Insurance Complaints & Reviews

ICICI Prudential Life Insurance - Still did not receive funds for policy redeemed in early December 2014

User
 SrikanthMalladi on Feb 21, 2015
I had a policy number 02216864 with you. I personally visited your office in Hyderabad and submitted all the necessary paperwork and the blank check to have the funds deposited there. I still did not receive the funds. I have sent numerous complaint emails but each time I get some automated email which promises a resolution but does not do anything. I also tried calling you but the customer service representative only promised that someone would call me. No one has. Please resolve ASAP. I am suspect that you are fraudulently not paying out this money hoping that people will get tired of the...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Prudential Life Insurance - missessling of poilicy

User
 amolpwr on Feb 13, 2015
I have got call from ICICI official numbers and said I will get the benefit on my existing policy as a bonus if I will purchase additional policy of 27000 after that both will discontinue/cancel after 6 months and will get the all amount back with bonus.I have launch official complaint on same and below is reference mail put in "lifeline@iciciprulife.com" mail ID but no reply. This is with reference to complaint reference no 65253875, 65253641 and 66146041. We have not received any investigating report for our case. Request to kindly share investigation report and details below mentioned Cell...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Prudential Life Insurance - Unsatisfactory Grievance Redressal by ICICI Prulife pertaining to Policy No. 17838607

User
 Arijit Datta Ray on Feb 3, 2015
This is with reference to ICICI Prulife Policy No. 17838607. 1)The above mentioned Policy was issued in my name fraudulently by the then Agent Mr. Surendra Sinha reporting to Mr. Prawez Alam: 9892865065 / 9987688555. 2) This was issued fraudulently in my name by using the following methodolgy: a) Documents available with him for opening my earlier Policy No. 15356397. b) Forging my signature in the Application Form. c) Recording a fake Address and Contact No. to prevent me from receiving the Policy Document. d) Using Premium Payment Cheque for Policy No. 15356397 to pay First Premium. e)...
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ICICI Prudential Life Insurance - SALES REP TAKEN CASH AND CLAIMING IT TO BE STOLEN!!!

User
 kazmi123 on Jan 27, 2015
I want to make a complaint against the kind of service im getting from ICICI PRUDENTIAL. POLICY NUMBER:- POLICY SELLING AGENT ID:-00884114 NO1:- NO EXACT INFORMATION IS GIVEN IN POLICY AS TO HOW MUCH RETURN I WILL GET ON POLICY MATURITY.I HAVE ASKED SEVERAL TIMES THE POLICY AGENT THAT I DONT RECIEVE ANY MESSAGE FROM ICICI AND HE NEVER REGISTERED HOWEVER THE AGENT SAYS HE IS VERY CONCERNED AND IM NOT A CLIENT IM LIKE FAMILY TO HIM. NO2:- THE SALES REPRESENTATIVE CONVINCED ME THAT HE IS TRUSTWORTHY AND I SHOULD GIVE HIM CASH AS HE HAS ARRANGED FOR A SPECIAL PERMISSION FROM MUMBAI TO...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Prudential Life Insurance - WRONG INFORMATION

User
 singhijaideep on Jan 16, 2015
Mr. Indrajit whose number is 8584057611 called me and said that the company still owes me around RS.65000/- although I surrender my policy LIFE TIME SUPER long time back and said that the amount would be transferred to my account if I take any other policy from Birla sun Life or ICICI Prudential. On his words, I took the policy from Birla Sun Life. The amount was supposed to be transferred within 90days. 90days are already over but no money has been transferred. Again I got a call from ICICI Prudential today and they have confirmed that they do not owe to us anything. For providing wrong...
Complaint comments Read comments [6] Complaint category Insurance

ICICI Prudential Life Insurance - CLAIMING DETAILS

User
 rahul selvaraj on Jan 10, 2015
I had took policy of this icici prudential life insurance by one agent. He asked me to put 20000 so that i can get this money back with some additional amount but very next month when we about to pay our next premium we could not contact that agent...then we came to know that we are cheated so we stopped paying. He also added that if you dont pay also you can able to get that money back of five years. Name of life assured: R.SELVARAJ policy no:12800050 Date of commencement:29/10/2009 date of maturity:29/10/2024 In 2013 this icici pru life again contacted me and that said that my first premium...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Prudential Life Insurance - Ididn't get my releaving order and last three month salary slip

User
 GOPAK789 on Jan 10, 2015
I was AGENCY MANAGER in ICICI PRUDENTIAL INSURANCE COMPANY KOLLAM BRANCH .. My employee code was 518417. I resigned my job in 2009 January due to my personal problems. But I didn't get my relieving order and last three month salary slip. Please do the needful, GOPAKUMAR P EMP CODE 518417...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Prudential Life Insurance - how to revive my policy and pay its premium online now

User
 ila sharma agarwal on Jan 9, 2015
MY POLICY NO IS 09655273 WITH ICICIPRULIFE. DUE TO MISCOMMUNICATION THE POLICY IS AT PRESENT IN LAPSE STAGE. I WANT TO REVIVE IT AND PAY PREMIUM ON LINE BUT THERE IS NO SUPPORT FROM ANY CORNER. AT PRESENT I HAVE GOT NO USER ID AND PASSWARD. KINDLY LET ME KNOW HOW COULD I PAY MY PREMIUM ON LINE AND REVIVE MY POLICY. I AM TOTALLY MEDICALLY FIT ALSO. PL GUIDE AND SOLVE MY PROBLEM. ------AGARWAL AJAY KUMAR--------EMAIL ID----- ilasharma38@gmail.com...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Prudential Life Insurance - FOR GETTING MY APPOINTMENT ORDER AS AGENCY MANAGER

User
 GOPAK789 on Jan 8, 2015
I have joined as UNIT MANAGER GRADE I JANUARY 31 2007 . EMPLOYEE ID 518417.Next year I have promoted as AGENCY MANAGER . But I didn't get my appointment order for Agency Manager from ICICI Prudential Life Insurance, though I have worked as Agency Manager for one year ; and resigned from my job on 31 st January 2009 due to some personal affairs. It is very much helpful to me in my future carrier life; if I got the my appointment order as Agency Manager from ICICI Prudential Life Insurance . Therefore my humbly request is that to arrange to obtain my appointment order for Agency Manager from ICICI...
Complaint comments Read comments Complaint category Insurance

ICICI Prudential Life Insurance - No updates on policy proposal

User
 SudeepK19 on Jan 7, 2015
Please let me know the status of the term policy asap. Application number is OB00371300. Your customer care is not providing any satisfactory answer.I am not getting proper details and your customer care executive has no answer regarding the updates. Really pathetic service.I am still awaiting response from your side. I have also raised complaint # 75833991 through your customer care and I was supposed to get response by today evening. But unfortunately there were no communication from your side. I do not understand why you are not taking this request seriously. It was never expected from ICICI...
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ICICI Prudential Life Insurance - ICICI Pru life Insurance Policy Id 12169365, Product Name Smart Kid - New Unit Linked RP

User
 praveen.gaur on Jan 7, 2015
I Purchased a ICICI Pru life Insurance Policy Id 12169365, Product Name Smart Kid - New Unit Linked RP, Yearly 25000/- Premium in 2009. Regular Two Years I paid the Premium through ICICI Pru Agent but third year I paid my payment online in 2011-12. In Online I inform, I am a Diabetic then company suggest to me for Medical check up by ICICI Doctor. But after Medical Check up they refuse my payment . Now ( In Current Year 2012-13) they required 50, 000 Rs. Payment to continue my Policy. I am a salaried Base Employee. My Monthly Salary is 28k. I am not able to submit that such amount in one...
Complaint comments Read comments [3] Complaint category Insurance

ICICI Prudential Life Insurance - NON PAYMENT OF FROVIDENT FUND

User
 Duke Shravan on Jan 7, 2015
Dear Sir, My wife was working with ICICI Prudential Varanasi Branch.She had allready dead. I have send the PF withdrawal to the Payroll department of icici bank ltd. Till today of dated 18/02/2009 I have not recieved my PF amount not even any information from them. So, Therefore I request you to please look at the matter .and help me to get my PF money transfer to my account from ICICI bank. Provident fund Department. Thanking You Yours faithfully SHRAVAN KUMAR Mob :09795491246 Correspondence Address :Vill-kaudiya kala Post-ghatampur Dist-mirzapur PIN-231301(U.P)...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Prudential Life Insurance - where is my cheque

User
 noor mohd shahi on Dec 23, 2014
I Mahmood ahmad from risia bahraich.l have a policy and policy no16832425 i have paid three premium.in this two with cheque and one cash. 1st premium cheque no 310117 on dated 24/7/12.my second premium cheque no 310119 on dated 5/10/12.3th premium in cash on dated 27/8/13.in this way I paid three premium.but according policy company he received only one cheque and cash.he is denied second cheque no 310190 of dated 5/10/12. I want know where is my second cheque (310119)and who is responsible my second cheque....
Complaint comments Read comments [5] Complaint category Business & Finances

ICICI Prudential Life Insurance - Misleading from ICICI Prulife

User
 drvikasg on Dec 17, 2014
It is worst company I had ever invested. No one knows their rules and regulations and all are misguiding. While you call back, they charge the call rate from the customer. What a company are they and what all support are they giving to their customers. Do not reply the emails and on call all type of misguidance are happening. I would not recommend any one to invest any money in icici prulife in future. First every day are calling to pay the premium and once I paid no one bother to revive the policy and after making so many calls some thing new has come up. Ridiculous! Most unsatisfied customer Dr....
Complaint comments Read comments [5] Complaint category Doctors

ICICI Prudential Life Insurance - Did not gave policy in time. When requested to cancel they have refused.

User
 crnanda on Nov 25, 2014
I had taken a Policy for which the premium was paid in first week of September 2014. Their senior Executive was told very explicitly that I will need Hard Copy to review and accept or reject the same. ICICI Pru sent the policy to their local regional office. The regional office executive came to deliver the Policy on 17 October 2014. I read it and immediately told him to cancel the Policy and process the refund. he got the cancellation form filled up took the policy back but later on ICICI refused to cancel the policy. I brought the matter to their CEO notice Mr.Sandeep Bakshi. His office reverted...
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ICICI Prudential Life Insurance - Confirmation for online premium payment not receieved, but amount got debited fro my account

User
 Ajithkumarv on Nov 9, 2014
Sir, I paid my premium(Rs.25, 386) via online from my ICICI banking account. During successful payment redirection, I got an error(compilation of JSP File /customer/onlinepay/view/OnlinePaySuccessView.JSP failed). When I contacted the ICICI online banking customer care, they told me to wait for seven days to credit back the amount which is debited from my account. When I logged into the ICICI prudential life site, the policy details which was displaying for my user name is not displaying now. I am really frustrated and depressed because of this. Please do necessary actions so that I don't not...
Complaint comments Read comments [3] Complaint category Insurance

ICICI Prudential Life Insurance - Privacy Concerns

User
 Amber Alert on Nov 7, 2014
These ICICI Prulife sends unnecessary email notifications (spam) without authenticating the correct customer. This will be a critical privacy issue within the group. But they still send notification about phishing and privacy updates. Most of the time the feedback site does not work properly, none responds to phones. Instead of sending the email notifications (payment notices, switch, policy updates etc.) they include all available emails in their address line, which are intended for the concerned person. Even after many complaints they have not taken any action. Either ICICI is not doing good...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Prudential Life Insurance - Non receipt of policy receipt

User
 Dr CBS Chouhan on Oct 2, 2014
Dear,
I have deposited SBI cheque bearing no. 737886 of rupees 51, 060(Fifty one thousand and sixty rupees) dropped at ICICI branch hinjewadi, Pune dated 24/09/2014 in favor of policy no. 16755616 in name of KRISHNA CHOUHAN and same is debited on 24/09/2014.
I haven't received the receipt of policy yet. My email account is already registered with you. I have connected your customer care with ref. no. 73069931, 73070322 and 73070138 but no satisfactory reply is received So, it is highly disappointing. Send the receipt immediately.
The bank debited receipt is been attached.
Complaint comments Read comments [2] Complaint category Health & Life Insurance

ICICI Prudential Life Insurance - UNAUTHORISED TRANSACTIONS

User
 NRAHULMATHEW on Sep 30, 2014
I have a policy with ICICI prudential with policy no. 18071284. My premium amount is Rs.50000 per year. My premium was supposed to be due on 26/09/2014 and without any prior intimation or communication ICICI bank and prudential have auto-debited the amount at their will unilaterally without taking my authentication either for an ECS or auto debit or a cheque. I have been trying to get my refund but the bank says its not their problem and I have to deal with ICICI prudential. I have been trying to get in touch with them and have sent in many emails but only could get an automated response. I...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Prudential Life Insurance - about PF withdrawal

User
 stfc on Sep 27, 2014
Dear Sir,

Myself Sujit Satishbhai Bhavsar, i was working with icici predential . now i have already applied for my PF,
MY EMP ID - 539820.
now i am not recived any amount from my PF,
so please Reply me on my mail id- sujit .bhavsar07@gmail.com, you can inform me on my cell.-9909030208.


So please do the need ful....
Complaint comments Read comments [1] Complaint category Insurance

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