ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Customer satisfaction rating: 10%
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COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
26
22

Mobile:
Mobile:
14
20

Customer satisfaction rating
10%
Complaints
744
Pending
258
Resolved
12
So far so good - The company responded to our notifications and is working on resolving complaints.

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ICICI Prudential Life Insurance Customer Care related pictures (46)

ICICI Prudential Life Insurance Complaints & Reviews

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ICICI Prudential Life Insurance — No response for the email to customer care

 Harshad Viradia on Sep 28, 2016
There is no response from customer care. Email was sent to lifeline@iciciprulife.com. Also several reminders sent but absolutely no response. Also your customer care number is useless with so many time wasting options, i tried several time and wasted money and time in call without any result.

I have heavily invested in prudential policies which is close to 1 cr. I have recently received email for stopping of benefits and coverage despite payment of three premiums of guaranteed savings plan. For which i have sent email for explanation, but no response....
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — Misselling of icici pru policy no.14733355 in spite of waiting 5 years for 10 lac policy. They want to forfeit

 Sai Sanjay Nagpal on Sep 27, 2016
I had take policy no. 14733355, for Rs 10 lac and policy no. 14731845 for Rs 5 lac.Both received 10th / 11th Dec 2010.I returned the policy no. 14731845 for Rs 5 lac.

Reason due to departure to USA to meet my daughter and grand children, programme fixed in a short notice. I had to buy gifts(gold ) for them so had to return the above said policy of Rs 5 lac.

Once back I found out from my Son regards the misselling of the policy.I approached ICICI prudential for refund /cancellation as per the normal practice .

This is to bring to your notice that this...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Cancel my icici prudential life insurance wealth builder ii policy no. 20297417

 Dubey Ji on Sep 24, 2016
Respected sir,
I take a policy icici prudential life insurance wealth builder ii from icici bank newai by suggestion of mr. Sunil sharma branch manager on date 20 sept 2016. My policy no is 20297417 & application no. Os06351257 in which terms i will pay one lac per anual upto 5year + 5 year = maturity will be due.
But i am unable to pay premium one lac per annual due to my income is very less & family problem. I can not pay premium. I was go to icici bank of newai but he pretence, so i humble request you that please cancel my policy no. 20297417 & application no. Os06351257 & refund...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — They have been closed my policy with any intimation and i am requesting to continue the policy or refund the amount.

 rajat1981 on Sep 21, 2016
They have closed my policy without any physical letter if we have not acknowledge the on email.
they are not handover my money rs 36000...

even i am ready to continue my policy now...but they are not allowing me to continue now.
i was out of India so that i forgot to check mails.

please revert my money rs 36000 or allowing me to continue it
Policy No. 15942120 (Swati Tyagi)
Mobile:9711596570...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Policy number 19836449

 dkkarn2008 on Sep 21, 2016
My name shampa rani pramanik mobile number is 9630015524 six months before 2person came from icici branch gurunanak chouk bilaspur c. G and convienced me to take a policy of icici prudential policy no 19836449 from then i am asking for my policy document in branch but from six months daily they are making excuses and misguiding me every time not helping me in ways i am getting harrased by service of icici and there staff plz find solution for me...
Complaint comments  Read comments Complaint category Products & Services

ICICI Prudential Life Insurance — Dues not cleared

 Paromita Ghosh1 on Sep 20, 2016
Hi!

My name is paromita ghosh. Employee id:5013109.

I have left ipru on 3rd august 2016.
I have submitted all assets including samsung tablet. Due to their asset team mistake on mis updation, tablet recovery of rs 15450 was deducted from my full and final settlemeny. After mailing askhr has communicated several times that the amount will be reversed. Now its been a month they are giving me closure dates but not refunding.

Attaching a small part of their communication.

Please help me in getting my dues cleared.

Trailed...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — ICICI Prudential Fraud-deducted money from my account directly

 Nishikant Chillal on Sep 15, 2016
I have policy with ICICI the number is-19434572 Dated12/08/15, amount 50000,
The payment term was yearly when it was started, Later immediately I requested it to convert on monthly The advisor Archana Kumari confirmed that this will be done from Next year on wards,

In the month of July the Person Mr.Amar Chikne got the form filled from me with two installment cheques.and assured that the term is chjanged and the cutting will be on monthly basis.

All of a sudden today morning ICICI has directly deducted Rs.41666 from my account.

I want my money...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Need refund cancelling the policy

 Kuberanb on Sep 13, 2016
Hi.
I have taken Icici prudential life insurance policy on 11-Oct-2006 paying first premium of Rs.7101/-
After that due to my personal issues and family issues, am unable to make the premium further and not able to continue the policy.hope that would got lapsed.since its some how huge amount, I would like to get back my money of the first premium after cancelling the said policy.

Details of the policy:
Name. B.Kuberan
Policy no: 03554180
Date: 11-Oct-2006.

Kindly do the needful..am agree to make any minimum deductions for cancellation...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Policy no.15818493

 Ananda Subramanian on Sep 7, 2016
I have surrendered my above mentioned policy on last week of August itself and a message is received by me on 01.09.2016 that the surrender value of Rs.180229/33 will be credited to my account but still the premium is being deducted through ECS. kindly stop deducting premium of Rs.2500/- from ny account and premium for September is deducted on 07.09.16today. please return that amount...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Not getting the policy bond

 khemkakhemu on Sep 6, 2016
I had purchased a tern policy through netbanking on 30/08/2016 submitted all documents after that they asked to upload my income prrof that also i had submitted then also they are harrasing by sending mail to complete the pendinmg documents else they will cancel the policy...

Dear kaushik majumdar,

We have not yet received the documents required for us to process your icici pru application no. Ob06288994.

If we do not receive the document before october 14, 2016, we will have to cancel your application.in which case, you will have to repeat the application...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Delay in payment, closed the poliy with any physical letter, please do not purchase any policy from icici

 rajat1981 on Sep 4, 2016
They have closed my policy without any physical letter if we have not acknowledge the on email.
they are not handover my money rs 36000...

even i am ready to continue my policy now...but they are not allowing me to continue now.
i was out of India so that i forgot to check mails.

please revert my money rs 36000 or allowing me to continue it
Policy No. 15942120 (Swati Tyagi)...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — False commitment & not responding

 Vijay john. kumar on Sep 3, 2016
Dear Team,
This is to inform you that your sales team does not respond effectively, in the beginning the promises that were held by your team are not fulfilled yet. Since I got policy document I sent compliant regarding wrong commitment but your team is procrastinating it.Mr. Chauhan gave this policy to me and I am continuously contact him regarding this issue. There are two people more namely, Pooja-9560057605 and Pooja Bhatia-9811117607, but result is nil. Requested to you kindly resolve this matter and take the appropriate action for your services and goodwill.
Mail communication...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Fraud

 sachin kesarkar on Sep 2, 2016
I purchased a policy (19092621) of icici LI from icici bank (Bhyandar Branch) from two lady name sarita (7715009182) & 2nd one i dont no her name on Jan 2016 name as Guaranteed Wealth Protector LP. In Jan 2015 i went in a bank to do an FD of Rs 1 lac but they told me to invest in policy. They gave me a wrong information about policy & forced me to do so. While opening policy they told me you have to pay 1 lac 1 thousand for only one time & this will lock in for 3 years after 3 years you will get a huge amount like minimum 13 % rate of interest due to no knowlege i paid the same amount which got...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — Policy cancellation request due to wrong terms which were not agreeed

 uvoak on Sep 1, 2016
Sir,
An Agent Mr. Vijay Maheswari at ICICI bank perused me to buy the below policy, while I visited Bank to open an NRE account. However, the message I received from ICICI prudential yesterday contain terms that are totally different from what I requested and not at all acceptable. I have lost faith and hence want to cancel below policy.

Policy no. 20229746. premium paid RS 1, 01, 000/-, datee of payment 23 Aug 2016.

I have requested the agent to cancel the policy 4 days ago, however he is giving lot of excuses and asks for stringent formalities.
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Misselling against policy number-08290342, 08289468

 shwetakurra on Aug 30, 2016
R/sir, mam
I Bani Singh from Mohhamadpur Majra want to refund amount against policy number 08290342, 08289468. As the agent sold the policy with fake commitment.
He told me its a traditional policy. as well as he told that after 3 years your amount will be doubled. But i later came to know its a market link policy. He totally cheated me. i am not in condition to pay the regular premium. Many times i went Rohtak office. but thay didn't listen my complaint.
kindly look into matter & refund my paid amount which is earned by very hard work.

Bani Singh
9813907854...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Complaint against the ICICI website [Resolved]

 AjayRathi on Aug 26, 2016
I am policy owner of icici and there website is having may issues. Today when i was trying to login to the website, i was not able to login. This is due to there bad quality & improper testing. Please note the username and password enter by me are correct. The username on this site is case sensitive and my user name is all small letter. On there website when i enter it in small case, using script they are making it upper case....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Prem recd by you but actually not sent by me [Resolved]

 SubramanianA on Aug 25, 2016
I have received a SMS from DZ-IPRULI Stating that : you have received a premium of Rs.275886 on my policy no. 19895225, 19895153, 19896420, 19896374 and that this will be applied to my policy on the due or payment date ( if it is after due date). And that you will send me confirmation with a premium receipt.

I do not understand what it is all about.

It is anyway true that I have taken a policy no.19896374 in Mar 16 which was wrongfully explained to me by your representative, to be very beneficial. Believing him I have paid .rs..101000 towards first premium. But I have...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

ICICI Prudential Life Insurance — Medical test [Resolved]

 ugonjare on Aug 20, 2016
Even though paying insurance premium icici prudential not arranging medical. I waited for 4days & even then their call center mr. Ashok was telling to wait for more 24 hrs, then 48 hrs & then 96hrs. Very bad service. When i asked to refund my money then they said to contact to branch now. No customer oriented approach. Beware from such kind of poor service provider company. What gurranty how they will treat to our family during any bad event like death of policy holder.

Uday gonjare
+91 9552588245
Application number
Ob06252317...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — Non cooperation in branch

 muzammil786 on Aug 9, 2016
Icici prudential life insurance main office is at chiplun but the dapoli icici bank branch are selling the policies of your company when we are going to pay the amount of our policy they are telling that give the amount or money in cash form not in check form but we have to give the money in check for is their any need to give the money in cash form? Last year one employee had taken check from me to pay the amount of premium and after one month he is telling that your check has been lost after taking the check whos responsibilty to keep the check in safe position your's or our's. When we going to...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Document no.44430493936 my name v sethuraman note the change of address and forward the the above document to my new address. [Resolved]

 raman47 on Aug 6, 2016
I have shiffted my residence from 33, subbu street f1 balaji appartment thiruvanmiyur chennai 600041 tonew no 120, velacherry tambaram main road, flat k 1 casa granade medavakkam chennai 100. Please change my above address and forward to me the above document to my new address and piease send me a reply to my email address. My email address sethuramantravels@gmail.Com i have forwarded a copy of my aaddher card for your ref...
Complaint comments  Read comments Complaint category Insurance

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They have been closed my policy with any intimation and i am requesting to continue the policy or refund the amount.
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Policy number 19836449
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Cancel my icici prudential life insurance wealth builder ii policy no. 20297417

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