[Resolved] ICICIcredit Card — Credit card payment by cheque not done | |
Last month I got my credit card statement and some amount was due. It was a valid statement and I did the payment via a local bank cheque dated 29th may, 2008 of Bank of Baroda in favor of my ICICI bank credit card according to the instructions given in the credit card statement. I dropped that cheque in ATM drop box on 30th may. Today when I checked my BOB account, the cheque wasn't cleared yet. After inquiring ICICI customer care, I was told that they didn't received my cheque. The payment due date is 8 june. They asked me to again issue a new cheque. But this time too they don't get my cheque then I would be liable to pay their late fees + interest. There is no proof that I dropped a cheque at ATM and thats the advantage they have with them and how is it possible that they didn't get it when I dropped it(The security men of the ATM agrees) or I would say, ICICI don't want the payment before the due date. According to new rules, you need to pay a fees of Rs. 100 in favor of any cash payment made to ICICI. So, I think its a company strategy not to accept cheque and just cash payment, else I would be levied interest + late fees. I don't think this is fare and there should be some method made to authenticate that customers have dropped the cheque in the drop box. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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Mostly there is an ATM machine near the drop boxes.
There should be one more additional feature added on the ATM machine where any payment made towards the credit card outstanding can record the credit card no and the cheque no of such dropped cheque or the cash details to be put on record of the payment made through the drop box.