[Resolved]  IDBI ATM — Got less amount than Requested and requested amount get deducted from my Account

Address:

Hyderabad, Andhra Pradesh

I have an account in ICICI bank, I took my ICICI Debit card to with draw amount from nearest ATM i.e., IDBI ATM. I requested Rs.7700 from my ICICI account. Due to machine problem, i got only Rs.5200 to my hand. But amount got deducted from ICICI Account.

When I called IDBI customer care, they asked us to raise a complaint in ICICI bank. ICICI people took 12 working days to the status of the transaction.

IDBI has replied back stating that the status of transaction is successful.

We went to IDBI ATM after noon, and found that CMS person is working on the machine, as the machine is giving some problem.

We enquired with the security and CMS person and found that the machine gave problems two times that day. i.e., some where around the afternoon and in the evening.

IDBI Bank people are replying that the transaction is successful. In fact, we didn't receive the amount.

From this we come to know, that IDBI bank people are getting a lot of money from the other customers, who are drawing the amount from their ATM machine.