[Resolved] IDBI — For recovery of debited amount from my ATM

gaurav0047

from Mumbai, Maharashtra

Address:

Deoghar, Jharkhand

i am preferred customer of IDBI Bank Ltd having a saving account No. [protected] with Deoghar branch. I used my idbi atm card to withdraw a some of amount 10,000 from kotak mahindra bank atm [gandhi market branch] delhi. while withdrawing the amount 3 transaction were successfull but while withdrawing 4th transaction i heard a noise from atm but my money didn't come out and i received a atm slip which shows my transaction successfull and rs 10,000 was debit from my a/c i was surprised for a while and with in 2-3 more seconds i received one more slip in which it shows transaction declined.
Both the slip contains same record number[932] dated 04-december-2011. from kotak mahindra.
when i returned back home i cheked if my balance was reversed or not.. i find amount is not there. Then i complaint it to my local branch on 10th december in which i am holding my account, they raised a complain to kotak mahindra bank. but KMB declines the complain and says the transaction was successful.
As i am showing both of my transiction slip which i received. But idbi bank declines and taking no further action against kotak mahindra bank & also not co-operating with me even not reversing my amount to my account.
I am requesting to help me out and to get the solution to return my amount to my idbi a/c as soon as possible. if needed i have all the paper and slips which i received from atm and bank. i will be thank full to you.

THANKING YOU
GAURAV KUMAR
Mohania Niwas,
Jain Mandir Road,
DEOGHAR-814112

Mobile:- +91-[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

SATYANARAYANAMURTHY J

from Pune, Maharashtra

personal savings account — Recovery of ATM amount

Dear sir,

this is j.satya narayana murthy from kakinada, i am having an savings account in suryaraopeta branch in kakinada. my account number is ASB / 01 / 507243. On the date of 4th of July, 2009 i tried to withdraw Rs.8000/- from account in Union Bank of India ATM in kakinada. But at that time it showed that " atm temporarly not working". After that on the date of 6th of July, 2009 it showing debit of Rs.8, 000/-. So, Please recover my amount into my account as early as possible.

with thanks & regards
jsn murthy - kakinada
[protected]

meghnak

from Mumbai, Maharashtra

Why don’t you try writing to them on [protected]@idbi.co.in with all your details? I am sure they will get in touch with you in order to address your concern.

Kotak Mahindra Bank Customer Care

from Mumbai, Maharashtra

Dear Mr. Kumar,

Apologies for the inconvenience caused to you in this regards. We would like to inform you that our Bank officials are investigating the matter and assure that you will be contacted by them at the earliest addressing all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Support Team.

gaurav0047

from Mumbai, Maharashtra

meghnak, i registered number of complain to kotak mahindra and idbi bank as well. As i reach my home i contact my local idbi branch on 9th december 2011 and also contact idbi bank customer care both. since then they were assuring me that the money will be returned to my a/c. but later 120 days customer care don't take complaint saying this matter is older than 120 days. since 9th december 2011 they passed 120 days but i found no progress in my work complain, then after i asked for a written letter from my branch so i can move to consumer court.
on 4th april bank asked me to give official complain letter so they can conform me with a letter. on[protected] my bank gave me written letter says the transaction was successful as communicated by kotak mahindra bank to idbi atm department, central reconciliation unit, mumbai.
saying its just for my information...