[Resolved]  Idea Cellular — Customarcare and services

Idea — idea customer care and services

Hi
This is Vishal i don’t understand what is your guys doing over in idea custmercare
I’m using your net plan @499/- (3 GB free) since 7/7/2009 your idea net good but its charges @1 Paisa/1KB this add in my unbilled just think
@1 Paisa/1KB*3GB =31703.52Rs/-
Can you tell how can i manage this huge amount?
I’m not getting your Tariff Policy


Last for one month i make so many call to your custmercare but there no one ?
I request to say you that I am not Satisfy with idea customer care and services. Last few days i called up to your so many executive there is so many gentleman talk to me so roughly by toned me two or three times. And when call they were commit me to that will call me and solve my problem Now it’s really depressing to say that by Idea Cellular customer care executives (CCE) and they haven’t any answer
These are some Problem which I share with you tell me what should i do
should i go to court (consumer)

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Vishal Chandra
Mission Church Compound
Nadri Gate Kasganj 207123
(Kashiramnagar)

MY NUMBER KI CALL DETAILS [protected]

Dear Sir/Madam,
I wanted a few call details from my no since i have lost my phone & sombody is missusing it, but, the fact is i want to reach this person to find out who could it be, that's the reason i felt i should try sending you a mail, i would want to know it from 16th oct till 25th oct, since it was really very important for me to know that person using my phone to track him down.
I would be very glad if you can help me out in this situation,
My no is:[protected].which is on my frends name Mr Rajesh Bedla,
Or else you can get in touch with me on this vodafone no:[protected]

Thanking you,
Freddy Dominic Fernandes

Hi...!!

AGAIN...AGAIN AND AGAIN...!!!

After soo many visits to your idea stores, so many conversation with your executives on phone calls, so many putting mails on customercare id. AND AGAIN I GOT A SAME BILL NOTHING CHANGE APPEAR ON MY BILL NAME. STILL I GOT A BILL ON MY COMPANY'S NAME. AND YOU CLOSE THIS COMPLAIN...WHY???????

I am facing this issue for last two month but still nothing happen. Yesterday i have called to your customer care. And i want speak with your team leader MR. PRAKASH SURTI (Because he knows my problem) but MR. SURTI not having time to speak with custom. He said that i didn’t have not time to talk with all the customers. After i yeeling to customer care executive and finally MR. SURTI spare his valuable time to his invaluable customer. And he told that i have already escalate this issue. But they didnt change ( Before MR. SURTI was confirmed that i have change your bill name and now he is saying that other department not change yet).

IN YOUR COMPANY NO ONE WOULD TAKE RESPONSIBILITY TO SOLVE ANY OF THE PROBLEM WHICH FACING CUSTOMER.

"IDEASTORE pe jao to wo bolte he ki customercare pe baat karo hum nahi kar sakte, customercare wale bolte he ki Complain department me mail karo, aur mail ka to kuch revert milta hi nahi he"

IF I WANT TO RATE TO YOUT CUSTOMER CARE SERVICE THEN I WOULD GIVE (0/10) "If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.

Worst service i facing in my history."If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.
One thing I didn’t understand that when I called or mail you on customer care department he didn’t respond. And when I post a complain on this site I get a quick revert WHY??? I THINK ONE TO ONE COMMUNICATION YOU DIDN’T RESPOND BECAUSE NO ONE CAN SEE YOUR WORST SERVICE AND WHEN I POST A COMPLAIN ON SOCIAL MEDIA YOU GIVE A QUICK RESPOND BECAUSE EVERY ONE SEE YOU WORST SERVICE.  Pathetic service.

THANKS,
VANDIT VORA
YOUR INVALUABLE CUSTOMER (FROM YOUR SIDE)
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