[Resolved] Idea Cellular — deduct money from my balance just for ringing on isd number | |||
Yesterday on[protected] i bought a idea prepaid connection my no, is [protected] , and tonight at 01:04 am on[protected] i call on a ISD mobile number in Macedonia , i was just give a misscall on my frnds number and the idea company has deduct Rs.15 from my account balance . its not happen first time with me , before this i hv another Idea connection from which i had giving miscall on ISD number , and i was always just giving only ring on my frnds ISD numbers , but company always deduct my account balance for givring misscall , and when i call to customercare , they told me that the call was connected to that number from idea server , but if my call was connected then why i was still hearing ringing voice ? and why my frnd told me that he never receive my calls , but idea company always deduct my balance , i am very disappointed from idea for this , but now its start happening with me on my new number also , i was that tey will repay my money to me , so plz help me. I HATE IDEA CELLULAR NOW. i will buy a new number of other company soon :( Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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hi this my mobile number ::9940xxxxxx, my name is pavan
previously i used to use AIRTEL with same number,
by attracting your advertisements especially by your brand ambaseder (mahesh babu) i have came to IDEA with number portability,
BUT
from day one onwards i am facing problems by using idea
every time you are debiting by balance that's around 40 or 50 for knowing the reason if i called to your customer care they are disconnecting the calls
and last two months your customer care people told me that the balance deductions is for the MMS i sure i didn't send any mms so i asked your people give me the proof you people don't have any proof because your doing FRAUD and ILLEGAL business . By your bad luck when i didn't use my mobile at that time your taking money . that's i can able to catch you very easly .this thing was happend to me in the feb and march month,
and current month in APRIAL,
you came with new way to take my balance for VAS you debited my balance 50 rs in 23/04/2012, i noticed that in 24 but i didn't find a time to call you so i called to customer care(198) on 25 first two times your executives disconnected my call, i don't know why i asked them whats my balance at present for that two times one lady attend my call she disconnected my call with in a seconds, third time can able to speak with your representative .
I asked whats the reason for my balance deduction he said that VAS i asked him why and he is saying i activted i asked him when no idea because that's your activated from your side ILLEGAL and your representatives told me that i downloaded some thing i asked him for the details no details and i checked in my mobile there is no downloads ...
SO FINALLY I WANT MY MONEY BACK AND I DON'T WANT THESE TYPE OF PROBLEMS
IF I FIND SAME PROBLEMS ONCE AGAIN I WILL POST SAME THING IN ALL THE WEBSITES WHO ARE ALL TAKING FEEDBACK IN ONLINE AND AS WELL AS IN SOCIAL NETWORK WEBSITES AND I SEE YOU ON THE COURT...AND THEN I WILL CHANGE MY OPERATER BECAUSE I AM USING SAME NUMBER FROM LAST 6 YEARS...
for this i got reply from idea ...without any proofs i will full contents as soon as possible
Dear Mr. Pavan,
Greetings from Idea Cellular!
This is with reference to your email regarding the deduction for the Idea mobile number [protected].
We would like to inform you that, the VAS pack against the mobile number has been downloaded from your end.
Hence, we express our inability to post the credit for the same.
Should there be any further clarification, You may also contact us by dialing 12345 (nominal charges of 50 paisa / 3 minutes ) from your Idea mobile number or [protected] from numbers other than Idea for all queries & requests & in the event of any complaints dial 198(Toll free).
Assuring you the best of our services at all times.
Thanks & Regards,
Vishnu Priya .S
Customer Service Desk