Idea Cellular — Personal Documents not returned

Address:

Mumbai City, Maharashtra

On January 6th 2011, I received a call from Idea Cellular - dealer - Kwik Enterprises (Add: Bld no 14, shop# 6 Mhada Residential Complex Near Barista, Lokhandwala, Andheri W- Mumbai-400 053). offering me a better Mobile plan from Idea if I decide to switch from Airtel and if my usage is more than Rs500.

I wanted to try-out this service so I gave an appointment on 7th January 2011 and handed over my personal document along with a cheque(chq# 34076 dt 01/07/11- cashed) . I was promised that my new number will be activated within 4hrs after verification of my documents. My promised new number was never activated, I called Kwik but received only commitments but nothing was done, they offered me to return my Documents and the advance cheque I paid, but that too was not refunded, I called Idea customer care and logged a complaint on 14th January 2011, complaint # 17719 the number offered me was [protected]. they gave me an assurance that they will look into this matter and get back to me by Feb 02,2011.

I have not received any communication from Idea nor Kwik enterprises, I am not worried for my money which went off but for my personal documents which are with Kwik Enterprises.

At this point I don’t know what should I do. Please Help.