Idea Cellular Complaints & Reviews

i hav lost my mobile on 6-5-09
so i request u to block my idea postpaid sim
my number is [protected]
thank u

Hello,

This is to plead for justice to me, as i am suffering at the hands of Idea Cellular due due to barring of outgoing call facilities of my mobile- [protected] & supplementary Idea GPRS Internet connection,
with an unreasonably high bill served to me for 13 days.

A week ago, when i tried to make a call and access internet, i was unable to do so.
While making calls from Mobile phone, a pre-recorded message stated that "the services to this number is temporarily on-hold".
Whereas, I got Error 619 while trying to access Internet.

When i contacted Idea Customer Care, the next few revelations where shocking :-

1) I am told by one Mr. Nasir Shaikh that the services to my number were barred due to non-payment of an interim amount, against an outstanding unbilled amount of Rs.8900/-( that exceeded my credit limit of Rs.2400/-.)

2) I am informed that an SMS was sent to me on 26th April, advising to make an interim payment.
But I have not received any such SMS before the outgoing facility was abruptly barred.
The fact is I have been regularly receiving reminder SMS to make payment of Rs.1844/- against my last bill, before its due date- 30th April 2009.
I have these SMS on my mobile.
3) When asked further about the details of my outstanding, i am being told that my unbilled amount for 13 days for GPRS internet usage stands at Rs.8990/-...!!!.
4)Since my past and current usage was never as high, I asked for a detailed bill for this unbilled amount.
I am provided with an excel sheet, that does not show me the websites or the
5) I spoke to Ms. Priyanka Sagne and Mr.Dilip Shah regarding the same.
But even these officers did not provide me the details of this unreasonably high usage!!.
Since my usage has been never as high and i had not exceeded my free usage of 1 GB for every 1 GB in these 3 months. My internet bills for last 2 months are Rs. 263, Rs. 443 approx.
For this month, unbilled amount for 13 days shows Rs. 8900/-

6) Under any circumstances, going by me present and past usage the bill cannot be this high..!

7) On my net setter home page too, under statistics Tab, details of my upload and download yearly,
displays volume less than 4.5 GB which is a correct reflection of my usage of NetSetter.
8) For one moment, if i believe that the usage was high, which is not the case,
why was i not informed when the amount exceeded my credit limit of Rs.2400/-

Due to all the above reasons i am bound to believe that there is definitely a technical error in the generation of this unbilled amount.

I have been a loyal customer for Idea for the last 2.5 years, and my payment history is an evidence for the same.

Using GPRS Internet of Idea has been a very bad experience for me, since last 3 months.
I have raised more that 10 complaints since i took up this connection...!!
Now with this billing irregularity, I am completely shocked with the services at Idea.

My request, to restore services to my mobile number with immediate effect,
and also provide me with the detailed bill of my Netsetter Usage till date with my IP address and
data downloaded from these websited are not yet answered to me.

Being a corporate connection, this negligent act is affecting my personal and proffesional work and i am left with no choice than to appeal for justice before the competent authority.
I am left in the lurch by this act of Idea Cellular.
On top of which i am harassed over the phone by Ideacellular to make this interim payment.

May i expect justice delivered to me by the enactment of customer protection law in this case of broad daylight exploitation.

Thanks/ Best Regards
Alex Jacob

Dear Sir,

I stay in prime residential area - Kalyani Nagar, Pune,
I along with various other friends around Kalyani Nagar are facing very poor and sometimes no signal
on the IDEA mobile services.

This problem has been brought to the notice of the service provider on various occasions and every time
their customer care person politely expresses their concern and promises are made that they will look into the matter.

I am having their services since more than 14 years and I cannot change the service provider, as migrating will automatically put me out of business from many.

I appeal to you, to kindly look into this matter.

Thanks
Harminder Singh

Dear Sir,


Idea Net Setter is not working properly my idea net setter no [protected] is working in Rae Bareli

Hello Sir/Mam,
I have an Idea connection of Mygang from last 9 months but now i want to convert my Mygang plan to normal plan. When i talked to customer care of Idea regarding this problem they said that it is not possible to convert mygang to normal you have to buy a new sim or you have to convert it into postpaid. But according to my knowledge TRAI has rule that you can change your plan in any plan without changing your number.when i said this thing to customer care they say that wo know only Idea rules not TRAI rules.
So please tell what can i do regarding this problem.Waiting for your response
.
Manpreet soni
Noida

Hi,
I m from pune.
I recharged my idea prerpaid number [protected] Online of Rs.345 on 30th April 2009.
After rechared the system shows the error message and amount of Rs.345 had been deducted from my account.
I got the SMS from idea of successful payment of Rs.345, but till now i don't get the talktime.
I have send snapshots of the error message and bank statement but nothing happend till now.

So I personally advise you not to take Idea Connection.

Regards,
Vishal Chauhan

Hi,
I have idea prepaid no. [protected] which i am using since last 6 Years. On dated 02 May I have got the message "We got ur Dialer Tone activation request. U will be 1st charged for song selection & then for rental. I[censored] have less than Rs15, Idea Jingle will play as ur DT." send from IZ-55465 at time 14:55:14.

I got second message "Your subscription to RBT_SEL_CRICKET NZ haz been activated. Thank You. " sender 55456. at time 15:30:29 and the third message was "You have been successfully charged for Cricket Dialer Tone for this series..." sender IZ-55456 at time 15:10:52
when i check my balance it reduced by Rs. 45. I iimmediatly contact to customer care and asked for why you activate this service when i was not request for it? then the person from CC told me you send us message for it. when i asked him for date and time he was unable to give me that. But I feel i have been cheated (looted) by the 'idea' .
I even request him to return by amount to my account. I don't want this service but he told me that amount can not refund.

So what i have to do?

-Atul Pawar

sms servicer through rediffmail account should be stop with immediate effect.

Im used the idea chit chat number. number:[protected].(sim back side number:[protected] this number validity AUGUEST 2009. but now sim seeing sim registration failed. Im used the same number around four years. I need the same number continueing my life. what is the problem this. please correcting this problem.

Dear sir,
My idea number is [protected].
I need my idea call detail time from 23 april 2009 to 30 april. Please send to my mail id all in comming and outgoing telephone number also need
Regards,
Noble antony

----- Original Message -----
From: rajneesh madhok
To: Grievance.[protected]@hdfcbank.com
Sent: Wednesday, April 29, 2009 6:25 PM
Subject: Fw: Requested several times to cancel lien with HDFC Bank


To
Grievance Cell Officer,
Grievance Redressal Cell,
HDFC Bank Ltd.,
Old Bldg; "C" Wing 3rd floor,
26-A Narayan Properties,
Chandivali Farm Road,
Off Saki Vihar Road, Chandivali,
Andheri(East), Mumbai- 400 072.
Email : Grievance.[protected]@hdfcbank.com
----- Original Message -----
From: rajneesh madhok
To: ccare.[protected]@idea.adityabirla.com
Sent: Wednesday, April 29, 2009 6:05 PM
Subject: Requested several times to cancel lien with HDFC Bank


To SPEED POST AD April 29, 2009

The Spice Communications Ltd
(An Associate of IDEA Cellular Limited)
C 105, Industrial Area, Phase VII
Mohali 160055, Punjab
Phone:[protected]
Fax:[protected]
Email: ccare.[protected]@idea.adityabirla.com



Sir,

I, Rajneesh Madhok Registered Member CORE (Consumer Online Resource & Empowerment Centre) has received a complaint from Mr. Hemant Gupta of RAJA RAM AGGARWAL AND SONS, RAILWAY ROAD, PHGWARA, DISTT. KAPURTHALA BUT IN YOUR BILL IT IS MENTIONED DISTT. JALANDHAR.

ACCOUNT NO.
MOBILE NO.
LEIN AVAILED FOR ISD
LEIN VACATED FROM 29/4/2009
REMARKS

439774
[protected]
From HDFC bank Phagwara for ISD facility
29/4/2009; Kindly cancel lien with HDFC Bank & provide Roaming facility to subscriber
REQUESTS SUBMITTED BUT NO ACTION HAS BEEN TAKEN SO FAR




Sir,

Mr. Hemant Gupta of Raja Ram Aggarwal & Sons has requested several times to cancel the lien on HDFC Bank Phagwara Bank Acccount No. [protected] RTGS/NEFT IFSC ; HDFC 0000055.



We hereby request you please issue instructions to the HDFC Bank, G.T. Road, Phagwara to cancel the lien on the bank account of a complainant with immediate effect.



Mr. Hemant Gupta had taken a post paid mobile connection with ISD facility. Now he don’t need ISD facility. Kindly provide him Roaming facility only. For your kind reference 1). the copy of Bill and 2). Copy of HDFC bank’s account statement is a attached herewith.



The complainant has requested several times to you to cancel the lien marked on the savings bank account number mentioned above but Idea has not cancelled the lein despite repeated requests



I hope you will take action at the earliest in the matter.



Yours truly,



(Rajneesh Madhok) Hemant Gupta

Regd Member Core (Consumer Online Resource Raja Ram Aggarwal & Sons

& Empowerment Centre) & Anti Corruption Bureau, Railway Road, Phagwara (Pb)

B-xxx/63, Nehru Nagar, St. No. 2,

Railway Road,

Phagwara-144401 (Pb)



Encl: 1) Photocopy of Invoice No. F/[protected]-09

2) Photocopy of HDFC Bank A/c Statement.

Idea Communications took over Spice Communications in Punjab. But the highhandedness is so much that the company is not vacating the lien taken from HDFC Bank Phagwara branch. From the last one year Mr. Hemant Gupta is running pillar to post to get justice but in vain. The Idea communications used to charge for ISD facility whereas the party has no need of it.

I have recharged my idea card on 26-04-09 with Rs.666/- with company offering full talk time and six minutes I2I fr every six hit by Mumbai Indians in IPL. On 27-04-09, Mumbai Indians have hit 9 sixes. But the extra time of 54 minutes (9x6) have not been added so far to my account.
I have contacted Customer care but no response on it.
Please take immediate action.

Regards,
Sunil

Pls track SIM of my number [protected]. Its registered in the name of Eastend Exports
My other no. is [protected]

Respected,
I'm aakash having a idea connection. i'm mpcg custmer and my cell no. is [protected]. My concern is that i was not using this no. because of higher call rates. one day i called at customer care and ask to agent how can i salvage my no. without using it so she give me proactive information about 15 rs. life time plan so after that i recharged my accont by 15 rs. but she provide me incomplete and inaccurate information. because i am having 999 plan so according to TELECOMS REGULATORY AUTHORITY OF INDIA i got 2 rs. processing fee on every top-up but after recharge 15 rs. plan i wont get this rs. so registered a complain to provide me proper feedback but i din't get proper feedback from their. so i again registered complain against their agent as well as team leader Mr. VIKRAM BISEN but still i din't get proper feedback. one day i got a call from their back hand side. he told me we can't do anything so sorry for that. now i got really frustrated so made call to call center and i told to transfer my call to his operation manger so she transferred my call to his team leader MR. PANKAJ, i told him everything so again registered my complain so i told him to transfer my call to operation manager but he din't transfer my call and he disconnect the call. i'm a student belong from middle class family and i know value of money so it's not acceptable for me. so please it's my request to you either deactivate this plan from my no. or credited 999 rs. in my account. i hope you guys will take this on high priority and kindly take some action.

sir actually 24 april 2009 ko at 11:15am par maine aapke custcare par call ki mujhe bataya gaya ki 71rs ke rech. par mujhe 10rs ka TT &50paisa I2I&60p I2Oother meri call rates ho jayengi jiski val. 30 days hogi. mere rech karane par mujhe aprox 60rs ka TT mila but teriff ki facility nahi mili. mere dobara CC call karne par aapke SR.EX.Mr.shatrughan jine galti maante hue kaha ki problem jaldi short out kar di jayegi par abhi tak kuch nahi hua kya CCO ki galti hame face karenge Plz do a good favour for me
my mob. no. is [protected]
i hav recorded both call of CC

MEINE APNE IDEA MOBILE([protected]) PAR VOICE CHAT AND REDIFF BEAUTY TIPS UNSUBSCRIBED KARNE K LIYE CUSTOMER CARE PAR JAN, 2009 MEIN PHONE KIYA AUR UNKE BATAE NUMBER PAR SERVICE UNSUBSCRIBED KARNE K LIYE REQUEST (SMS) BHEJI. LEKIN 2 MONTH BAD BHI SERVICE BAND NAHI HUI HAI AUR HAR MAHINE IS SERVICE K LIYE MERA BALANCE COMPONY DWARA KAT LIYA JATA HAI. MEINE CUSTOMER CARE PAR BHI BAAT KI LEKIN KOI FAYDA NAHI HUA

I want to deactivate gprs20 service of idea but i am unable to do so please help

RESPECTED SIR,

I have an idea prepaid SIM of no. [protected], I have been losing money for some time on account of charges on account of dialer tone background music, something called RBT ACT DAY and so on those which I hadn't applied for. Since they deducted money part by part according to my balance I couldn't notice lately I received certain messages concerning renewal of these services that I came to be aware about this. I had availed a GPRS connection that charges based on usage (which I rarely use)but i was informed from customer services that I have a semi fixed plan and they charge Rs.30 wheather or not I use the service monthly. They claim to have provided me a dialer tone (which closely resemble the ordinary one so that i wouldn't notice.) and charged Rs. 30 or 20 whatever. They also claim to provide me some background tone which I have never heard during a call. Lately I cancelled all these services from customer services center but they refused to show me any account details regarding the previous months so that I couldn't identify from when I was losing money. they deducted Rs. 50 last 5 days(after my complaint was registered) and god knows how much more. When I looked into net I could know This is not just my experience but a lot of people who laid thier trust in this system and government for protecting thier rights and security of their money.